Reviews from guests who stayed at this hotel, shared by our hotel supplier. Score based on the latest 101 reviews.
carolynu878
Couple · October 2025
“Poor hospitality”
+I wish I had seen the reviews before I booked. The location was great, the accommodations not so great. The San Marino Room was small - broken safe, the side table was broken. Even though they asked the time of our arrival there was no one at the desk. Why ask if you aren't going to have anyone. I would not recommend this place. No water or wine/proseco was provided as advertised.
Hiromasa
Family · September 2025
+立地はよかったです
“Do not recommend.”
+Dirty room. The garbage wasn’t taken out and there were bad odors in the bedroom and bathroom. They also had zero toilet paper and the sink was dirty. The bed was hard as a rock as well. The residence was on the fifth floor with no elevator which was not shared in the listing. Additionally, took a long time to communicate and receive the virtual key. Do not recommend.
“Big stairs - painful check in”
+Nice room with clean and good shared bath. No problem. Big stairs to get to third floor. I praise I didnt have a suitcase. Check in via WhatsApp took like 30 minutes.
PikoBrown
Couple · September 2025
“Disappointing stay - avoid the ‘San Marino’ room”
+We would never have booked this accommodation had we known the reality. The so-called ‘San Marino’ room is basically a converted storeroom: no chair, no table, broken mini safe, dirty walls, and a tiny window four meters up - no chance of daylight or proper ventilation at night. For €150 per night this is absolutely unacceptable. Arrival at 16:15 - no reception, no one on site. The phone number didn’t work, only WhatsApp contact was possible. Only after messaging did we receive the access code. Buried in the small print on Check24 (discovered afterwards) it says you have to request the code. But really - why not send it proactively in advance? The location is good - but that’s the only positive thing to report. Contrary to the description, there was no Prosecco, no wine, no water in the room. No staff spoke English or Spanish. The only person around was a breakfast worker, who spoke only Italian and was responsible solely for breakfast. All in all: worse than a prison cell, and certainly not what was advertised.
+Es una propiedad bellísima, céntrica y con un desayuno delicioso, considerarlo si se lleva mucho equipaje ya que no hay elevador y mi esposo sufrió al subir 3 pisos de las escaleras muy amplias.
+Great location and nice room. Great communication from agents
+Excelent staff!!!! Very cheerful and allways very helpful and super nice!
federicov100
Couple · March 2025
“Rude management, room unavailable after having fully paid, had to stay in a smaller and less comfortable room”
+I have lodged at this property few years ago, different management. Here the reasons for my low score. THE GOOD The guy at the reception, nice and kind, his English good (my wife cannot speak Italian) - I feel sorry for him Breakfast is more than fair for such a simple B&B Location is perfect THE BAD The reception is open only few hours in the afternoon Third floor without lift (no problem for us, but it may be for elders and folks with small kids, especially during Summer) - not absolutely bad, but it should be considered, I would not go May to September. THE UGLY A message asking for early check in and luggage storage sent at 11 PM was answered at 1 PM of the following day. No assistance in case of need. The A/C was off (it should be written on the listing - if a guest wants to use A/C even in March, it's what he pays for) They gave us a different room, worse than the one we asked and booked for. The guy at the reception understood the point, and he was VERY helpful, at least he tried his best to understand what happened. Unfortunately our room was sold to someone else. Thus, he phoned to his boss, and things went ugly, for me. The volume was high, I did listen to the whole phone
Antonino
Group of friends · December 2024
+Accoglienza davvero speciale e simpatica