Reviews from guests who stayed at this hotel, shared by our hotel supplier. Score based on the latest 200 reviews.
596SuzanneW596
Couple · March 2026
“Will NEVER, EVER stay here again”
+This condition of this hotel was unacceptable. This room was gross. There is mold around the shower chalk, there were loose shower tiles and something was growing under them. The whole bathroom smelled like poop. I booked with my points, which I have a LOT of. They gave me the worst possible room, and when I asked to switch I got the corporate answer, sorry rooms are preassigned, there's nothing we can do. The reason I have 500,000 points is because I have spent a LOT of money staying at Hyatt properties and generally I like Hyatt House particularly for business travel. Going to have to rethink where I stay, it certainly won't be this hotel, ever again. YUCK.
“Gilbert March 2026”
+Staff performed very well and met my needs. Clean room, work out area, and dining area. Would definitely stay here again.
“A wonderful stay!”
+One of the best hotel managers and staff in any hotel. The AGM Sonia, Sales manager Cheryl and front desk staff are excellent. And a special shout out to Patrick, who manages the breakfasts four days a week. What a wonderful person.
“Gilbert Hyatt Home Away From Home”
+Great stay at the Gilbert Hyatt, my home away from home! Everyone from check in to check out are always very friendly and accommodating. Safe location, great breakfast, comfy beds and free parking!
“Average stay at an average hotel”
+This is an average Hyatt Place compared to others we've stayed at. My teen and I booked a room with two beds, but upon arrival, they had moved us to a room with one bed and a sofa bed. We asked to move to a two-bed room and were denied because they said "we're full." The property itself is clean and looks fine in the main areas, but our room on the top floor (6th) had a lot that needed updating. The couch was dirty and worn, the blinds wouldn't open more than a crack, the circulation wouldn't stay on, and the shower walls wouldn't actually keep the water in the shower area (soggy bathroom floor). It was quiet overnight, but do keep in mind it sits directly beside the 202 freeway (didn't bother me). Breakfast was utter chaos, with too many people crowding around all areas with food and food being cold when it was supposed to be hot (and vice versa). Would I stay here again? Possibly, but I'd see what else is available at that time.
“Nice, Clean and Good Breakfast”
+Nice, clean hotel. Rooms have couch and plenty of room. The door in the bathroom is a tight squeeze, but it’s the only downside. Complimentary breakfast is as expected. Attendants were on top of cleaning up after guests finished. Good bang for your buck hotel.
“Excellent Hotel”
+The room was clean and comfortable. Excellent free breakfast. The staff was friendly. There was ample parking available.
charlesjZ1798VY
Business trip · February 2026
“I did not look forward to returning to my room after work.”
+Overall, this hotel may have been "renovated" recently, but the rooms look tired and there appears to be no oversite of the maintenance of the rooms. My original room had A/C issues (fan motor bearing was failing) and I was placed into an what I think was their overflow room or room where people are placed when their original room has problems. It was a weird experience - I had to rearrange the L-shaped couch, plug in the wall lamps - one of which whose outlet was not tied to a switch - I had to unplug it every night. I tried to plug it into another switchable outlet but there was none. The desk was smeared with paint and the legs needed to be tightened. Overall, the hotel entrance appears ok, but whoever did the recent renovation was not supervised.
X7954VDshaunl
February 2026
“Disgusting Bathroom”
+The moment we stepped into the room, it smelled like sulfur and wet towel. The smell was leaking from the bathroom to the bedroom. We asked for a new room but they were fully booked. So we asked for maintenance but they couldn’t come until the next day. The next day they did not show up. It was absolutely disgusting!
Getaway18438468676
January 2026
“Don't stay here”
+Do not book this hotel the pool was closed the 4 days we were there. The carpet was so dirty it made my socks black. No one cleaned our room until the last day. The sheets and towels were stained and old. We paid $200 per night and it was not up to Hyatt standards. There are two other hotels that share a parking lot Homes to go and Hampton Inn choose one of those.