Reviews from guests who stayed at this hotel, shared by our hotel supplier. Score based on the latest 157 reviews.
valeriebM1144SK
December 2025
“3 night winter stay.”
+Excellent value. Fabulous breakfast. Happy hour was very good. Very clean and very friendly staff. Close to everything
asarantidis
Couple · December 2025
“Good value for explorers!”
+A short walk from the tube AND Westminster Abbey, the location of this hotel was perfect. We had the bare essentials in a tiny room for a good price. Since we spent a lot of time exploring, the amenities/ accomodations fit us just fine. I will say there was no room ventilation or fans so when one of us showered, the whole room got humid. I also didn't love the cooling/heating system as it was hard to regulate. Overall, this was a good find for explorers. If you spend more than half the time in the room, this is not the place for you.
Freedom64885939342
Family · November 2025
“No Compassion Here: Health Issues Don’t Matter”
+We have been loyal customers for years, and we always trusted this hotel , but this experience was absolutely shocking. Due to a serious health issue, fully certified by a doctor, we were unable to travel and check in. We informed the hotel immediately, provided all the medical documentation, and simply asked for a little understanding. The hotel’s response? A 5% refund. FIVE. PERCENT. A symbolic amount that feels almost insulting, considering that we did not use any service and the situation was completely beyond our control. What disappointed us the most was the hotel’s complete lack of empathy and flexibility. No effort, no support, no willingness to find a fair solution , despite the fact that we are returning customers who have always chosen this place in good faith. This experience has left us deeply upset and extremely disappointed. We will not be returning, and we cannot recommend this hotel to anyone who expects even the minimum level of understanding or customer care.
topdog1300
Couple · November 2025
“Cheap hotel”
+Very disappointed. Small rooms. No amenities cups, tissues. Soaps. The hotel needs work. Carpet in rooms dirty. Carpet in 1st floor has holes in it. Elevator floors have cracked tiles also. Not worth the price.
keenanpawley
November 2025
“Good value. Excellent location.”
+Go to choice when visiting London. Excellent location. Welcoming staff. Decent breakfast; worth the purchase; but chaotic during busy hours. Rooms are small but amazingly efficient. Interior rooms can have only artificial light, no windows.
260waleedj
Business trip · November 2025
“Hub premier inn”
+1. Very poor room cleaning and make up. 2. The rooms are very small and somes are without window. 3. Need to include hallal food in the menu.
“Great location, great experience”
+Great location in Westminster. Easy walking distance to Big Ben. Parliament, Westminster Abby. Short walk to St James tube stop. About 10 minute walk to Westminster station. Rooms are small, but we spent little time in the room, other than sleeping. Breakfast buffet was good and a good value.
Departure33063159340
November 2025
“Would stay again!”
+Myself and my partner stayed at the hub as we travelled to London for my graduation. Very close proximity to my graduation venue (Central Hall) which was a plus. The hub was easy to find with the use of maps and so central that it made it easy for us to sight see around the city. Staff were very welcoming and friendly. The room was lovely and clean, bed was comfortable, decent in size and there were complimentary biscuits and bottles of water in our room which was very much needed after a 2.5 hour commute. The only downside to our room was that the air con was on high but it didn’t seem to be working all that well. We paid extra for breakfast which was ok; the cooked food was mostly cold but knowing the lounge would be catering for masses of people we didn’t have high expectations for this & it was fine. There were lots of choice for breakfast including cooked and continental breakfast options. We would stay again.
N7632XPkevinm
November 2025
“Can't Beat the Hub for a Value for Money Central London Stay”
+The Hub by Premier Inn at Westminster is ideally placed for your visit to London. As well as being easy to get to, it has a lot going for it and is very good value for money, especially the breakfasts. Although the rooms are small, they are well designed to ensure they don't feel like it. Everything is conveniently placed, with all of the facilities you need. The staff are all super efficient, but friendly too. A great experience all round and highly recommended.
Steggies
Couple · October 2025
“Great Location and Value Hotel”
+Excellent location of this hotel, easy walking distance to the big attractions Westminster Abbey, Big Ben, Downing St, Buckingham Palace etc. The hotel is great value and the breakfast excellent for £8. Happy hour happens at the bar in the afternoons. The clean rooms are small but you are never in them much considering you are in the hub with so much to see. Customer service is good at reception. Would recommend.