Reviews from guests who stayed at this hotel, shared by our hotel supplier. Score based on the latest 81 reviews.
294evgeniib
Couple · December 2025
“Keep an eye on your belongings”
+I will never stay at any hotel of this chain again due to their poor attitude toward guests’ belongings and their terrible customer support. I left behind an expensive piece of clothing at the hotel , when I got home (a 2-hour train ride away), I went through all my luggage and couldn’t find it. I am 100% sure I forgot it at the hotel. The support team told me over the phone that nothing was found in the room. My written request asking them to look for the item received no response at all. I have no idea how it could have disappeared, but the fact remains: I can no longer trust that my belongings won’t go missing during cleaning, for example. Therefore, unfortunately, I will have to stop using this hotel chain to ensure the safety of my personal belongings.
“Exactly what we needed”
+The hub was exactly what we needed, for location and access. Be aware there are no tea/coffee making facilities in the room but the reception area is open 24hrs
M6004IMsarahd
November 2025
“Comfortable modern hotel”
+We had a very warm welcome on check in. Our room, a bigger double room, was very clean & comfortable. Touchscreen controls for lighting & temperature are a bonus for your comfort. There is a coffee machine & other hot drinks available 24/7 in the lounge/restaurant area. Breakfast is cheap, basic but adequate and there are numerous coffee shops/cafes within walking distance. The location is excellent if you want to visit St James's Park, Buckingham Palace, The Mall, Horseguards Parade, Downing Street, The Cenotaph etc, all within walking distance.
Navigate08693085101
Family · November 2025
“Fabulous night out in the city”
+Staff was extremely helpful and Lorenzo was going out of his way to accommodate requests and queries. The room and stay was great and had fun at the bar
“A budget hotel that delivers on cost, space and courtesy.”
+Although tucked in a side street away from a main road and surrounded by building construction, the hotel is surprisingly big inside. There is limited room to move around in the guest lounge, and as I have mobility issues this was a bit of a challenge, however the place is spotless, warm, comfortable and the bedroom was surprisingly big! Space to walk around the sides of the bed without the need to crawl across it. So comfortable too. The bathroom was again spotless and the shower awesome with the choice of 2 different shower heads. For a budget hotel, it certainly delivered and we will stay there again.
W370AJgiorgior
Group of friends · November 2025
“CHECK IT OUT!!”
+Lovely stay!Excellent location!Lovely staff. Breakfast cheap and light,free coffeee 24/7.and Smart room amenities!
732nidhik
Family · November 2025
“Honest experience”
+Friendly staff, great location!! Rooms are cleaned as well, depending on the season the room rate it’s not that much as well.
christophersN2246RP
October 2025
“Disappointing. Lackluster cleaning. Tech issues, moldy breakfast. Good location and convenient”
+Decent for a 1/2 night stay but no more. Pros: - Location - Cost - Bed was nice - very quiet inside. One morning there was jackhammer noise outside but that was the street dept so what can you do. - Air con works (although constantly gurgled) - shower was decent (although it was impossible to not get water all over the floor due to the partial glass partition in the shower and since they give you basically one tiny towel for the floor it made it hard to handle. Cons: - I paid for early check in. I had to wait in the lobby for at least half an hour as the rooms weren’t ready. - my keycard quit working five times in eight days - you have to request your room to be cleaned and towels changed, which is fine. Of the five days I asked for it to be cleaned it was only done three out of the five days with no explanation as to why it wasn’t done the other days. - one day the cleaning team just took the toilet paper from my room but didn’t replace it. I didn’t realize it until a very inconvenient moment. - I only went down for breakfast one day. Immediately I find the bread for the toast I went to make was moldy. That kinda killed my appetite. Incidentally the lobby furniture looks like it’s
“Good stay - but get GB News on the TV!!!”
+Fast check in , if a bit impersonal, I had a room on the -1 floor so no window but I guess that is the luck of draw. Room was very clean, carpet could have been a bit nicer but overall everything worked, lighting was good, heating and AC control and the shower was great. Not cheap at £173 for one night but it was a convenient location. Free tea and coffee a bonus, good charging points in the room. The only thing lacking was GB NEWS on the TV choice - come on Premier, get it together!
macdonald75
Family · October 2025
“Good hotel for a city visit”
+Stayed a few nights with my daughter. This hotel was clean, comfortable and in a great location. Staff were very friendly.