Reviews from guests who stayed at this hotel, shared by our hotel supplier. Score based on the latest 200 reviews.
Laura
United Kingdom · Couple · October 2026
“We advised the receptionist and they moved us to a different bedroom very quickly which was appreciated. It was a Thursd”
+Location, hotel was beautiful. Staff friendly and cocktails delicious.
−Our shower was broken,‘toilet wouldn’t flush
Sharon Kempston
United Kingdom · Couple · October 2026
“Nice bar area”
+Lovely bar area, loads of eating places around the area to go to, not far from train access, which was great if getting train, get off at botanic area right beside hotel, lovely staff, comfy bed, warm room,
−For a deluxe king room I did expect it to be bigger, the windows could have done with closing tighter to keep street noise out more, we where met with a smell of sewage as we entered the foyer, the water in coffee machine would needed changing in the room it must have been sitting in it a while. Couple wee biscuits would have been nice, bear in mind when booking the lift is out of order, you will get a message about this after it's been booked, the stairwell could be signed better for room numbers for directions as there is alot of doors, maybe brightened up very dark stairway and corridors, a wee freshen up in bathroom floor and doors, I know these are minor, but little things count. For the price.
margaret
Ireland · Couple · October 2026
“Great find”
+Gorgeous quirky hotel, loved our room and the very friendly staff. Very big bed, water, tea, coffee available in room. The curtains are the best blackout curtains I've ever come across.
−Lift was out of order but had been well informed prior to arrival. Not an issue but you do need to be fit. Bit more water pressure in the showers would be great
AMBER
United Kingdom · Couple · October 2026
“Overpriced with the amenities offered”
+Location was around 25mins from airport. 20 min walk from centre. Taxi cost £8 to get to titanic. £5 if you wanted a lift to the centre for dinner etc Bed was really comfortable Room was spacious
−Honestly, I was so disappointed with our stay. From booking and leading up to our stay the staff had been very helpful. Our room we was given was on 3rd floor which was fine, but it was so loud outside even with the windows shut the noise woke us up most of the first night. There was no coffee in our room, we had coffee machine pods but no machine and no sachets. Our tv didn’t work Our shower was boiling with no option to turn down. The first morning we did ask if we could have coffee, ear plugs (as we didn’t want to move and cause an issue) and if our shower could be looked at and tv. When we return Monday around 5pm the above had not been done. So we had to re ask. Reception advised they would take alook. We returned to our room Monday night around 10:30pm to find reception had checked our shower at 6pm and left it on causing the whole room to be soaked with condensation and feeling like a sauna. With water damage to some of our belongings. I spoke with the night porter James who was very helpful he advised he could move us rooms and was very apologetic about the damage. Giving us drink vouchers and tea/coffee. He managed to moved us rooms which was not ideal at 11pm at night. He
Emily
Ireland · Couple · October 2026
“Only okay, expected so much better”
+Very comfortable bed
−Very noisy - window was poor and had an old fashioned latch and let a lot of street noise in Shower wasn’t working properly - very hard to get going consistently Lift wasn’t working and we were notified of this beforehand which was fine but the stairwell was very dirty and grubby Walls in room were grubby and had marks Bathroom door had a lot of chipped paint and the bottom and looked rough
Aaron
Ireland · Solo · October 2026
+Clean, comfortable and quiet. Staff were all friendly and welcoming.
Gayle
United Kingdom · Couple · October 2026
“Overall, great value and central location for the Queen's Uni area. Don't judge by first impressions!”
+Friendly staff. Very comfortable bed with blackout curtains which made for an excellent sleep.
−Very low shower pressure. Extremely dark due to the choice of decor in corridors and the room. The bathroom was the only room where you could see properly e.g. to put on makeup.
Pamela
United Kingdom · Couple · October 2026
“Nice hotal”
+Nice looking hotel. Staff very helpful and flexible. Great cocktails in the bar. Bed comfortable. Shower and toiletries good quality. Would definitely stay again.
−Coffee maker not the best. TV remote temperamental......probably needed replacing. Bit difficult to put on makeup in a dark room without a illuminated mirror.
Nigel
United Kingdom · Couple · October 2026
“Lovely stay but the room was very disgusting.”
+The overall hotel was very good the staff were very helpful and polite.
−The room. We booked a deluxe king size room. We was put in the 3 floor and I can honestly say this was no way deluxe or king size. The blinds on the window had to be rolled up by hand as the stying was missing. The sink had no plug so we had to use a lid off the toothpaste so I could wash and shave. The sink also had a large brake in it. The bed was nice and comfortable but the headboard was disgusting with black marks where people have been sat up. We was there for 4 days and only had the room cleared 1.
angela
Australia · Couple · October 2026
−e travelled to Belfast for our babymoon and were really looking forward to our stay, especially as I had visited the hotel’s bar before and had been excited to return and experience the hotel itself. Unfortunately, our stay was a huge disappointment. Upon entering the hotel, we were immediately met with a strong smell of sewage around the bar area, which was extremely off-putting. The smell was so bad that we didn’t have a single drink in the bar during our entire stay. On top of this, the lift was out of order, meaning we had to climb three flights of stairs. As I am pregnant, this was particularly difficult and frustrating. The phone in our room was also broken, and the shower was not working properly, which only added to our disappointment. The smell of sewage became even worse on our last day, making the overall experience even more unpleasant. We found ourselves leaving the hotel first thing in the morning and not returning until the evening each day, as we simply didn’t want to spend any more time there than necessary. A babymoon should be a relaxing and enjoyable experience, and unfortunately, this stay was anything but. Having previously enjoyed the hotel’s bar, I had high