Reviews from guests who stayed at this hotel, shared by our hotel supplier. Score based on the latest 200 reviews.
Shima
Sweden · Family · October 2025
“It was terrible💩💩💩💩💩💩”
+Good location to the Leaning Tower of Pisa, just 10 minutes walk
−Everything was bad. The pool was dirty. The breakfast was bad. The service was terrible. No coffee or tea. There were tiny insects in the bed that bit my children's feet and caused infection. There was only one paper towel in the toilet for the whole day for four people. There were not enough blankets for four people to sleep in. And finally, when we left our belongings in the storage area and went to the city to go back to the airport. There was a Power charger in one of the bags that we noticed the hotel employee had taken and put on the table. At first he claimed it wasn't there, but I showed him and he had to give it to me. So I don't recommend this hotel with apartments at all. In a word, it was terrible🕷️🪳🦗🦟🦎👎🏻 There were so many lizards in the hotel yard that my daughter just cried and screamed. It was terrifying, like a nightmare🦎🕷️🐜🦟🦗🪰🪲🐞💩 The lizard was dead in the water. We pulled it out of the water ourselves with a plastic container🤮
Trina
Ireland · Couple · October 2025
“Fabulous- we loved it!”
+We had an apartment and it was fantastic. So spacious with massive windows and lots of light. We were so close to the pool so it was great.
−I loved everything about it. There is a bit of a walk to get to the centre but we didn’t mind it.
Julia
Ireland · Group of friends · October 2025
“If I could go back in time would book elsewhere”
+The location was good, walking distance to everything. Staff members were mostly nice, some looked really grumpy so I avoided them but surely they were helpful.
−On arrival, during our check in the guy at the reception got interrupted by a couple that walked in and before I realised he was fully engaging with the others leaving us waiting. Eventually got the key to the room but we weren’t able to unlock the door as the lock was slightly damaged. Had to go back to reception and the guy came and helped us. Inside was very basic, too basic for 4 star hotel. The balcony door was broken and stayed open, in the living area was a table with 4 cheap plastic garden chairs and a stained couch, the smell in the room was rotten from drainage, the mattress was quite thin and not too comfortable, the wi-fi didn’t work, the tv in bedroom was missing the remote control and the other tv’s one was not compatible. I requested a different room but I was told hotel was fully booked but at least they sent a handyman to fix the balcony door very next morning. We tried to have dinner at the hotel first evening but we were told there’s an event and not much food left for residents, our food looked more like scraps. I booked the 2 rooms through hotiday and I contacted them and booking.com but never got a reply from either. I will definitely consider using different
Mary
Ireland · Solo · September 2025
“Okay but I wouldn’t go back”
+There is a nice pool area & staff at reception were friendly & helpful
−Room decor is very dated & not remotely luxurious - most certainly not 4 or 5 star. I was asked when checking out if I had used the mini bar - I hadn’t even seen it so wherever it is it’s well hidden! The bed was very uncomfortable & the toiletries are cheap & not especially nice. Breakfast finished at 10.30am. I arrived into the dining room at 10.05am & the very bad humoured supervisor was running it like a military operation. I asked if there was more scrambled egg coming & she pointedly looked at her watch & told me they were “about to finish” … it was 10.09am. The breakfast offering was appalling for €20 which I was reminded to pay at least four times.
Luis
United States · Family · September 2025
“Is a great value”
+Location
−A bit unmaintained
Tchernichovsky
Israel · Couple · October 2025
“אני לא אחזור לשם בחיים!!!”
+הצוות היה נחמד ולא יותר מזה
−בעבר אולי זה היה מלון חמישה כוכבים, אבל היום לא הייתי נותנת לו אפילו כוכב אחד. המלון נראה מרשים מרחוק, אבל כשמתקרבים - רואים את כל הפגמים. כבר בדרך לחדרים רואים סימנים ברורים לכך שהמקום זקוק לשיפוץ דחוף: רצפות שבורות, אזורים חשוכים ללא תאורה, מנורות חסרות וחוטים רופפים. כשנכנסנו לחדר, גילינו שהוא מכוסה אבק, המסך של הטלוויזיה היה שבור, במקלחת ובכיור היו סתימות, והתחושה הכללית הייתה של הזנחה ממושכת. יצאנו מאוכזבים מאוד ורק רצינו לעזוב את המקום. חשוב לציין שהצוות מודע לכל הבעיות, אבל נראה שאין להם אפשרות אמיתית לעשות דבר בנוגע אליהן.
Bailet
France · Couple · October 2025
“Séjour un peu trop rapide...”
+Tout était parfait...
Melissa
Venezuela · Family · October 2025
“Recomendado”
+Tuvimos una habitación tipo apartamento, estaba súper bien, cómoda y limpia
−Nada
Elise
Norway · Family · October 2025
+Grei beliggenhet, vennlig personale
−Slitt rom og kunne vært bedre rengjort. Kaos på frokosten med dårlig struktur og lite mat. Må spør og vente på at personale skulle fylle på mat, glass osv.. utrolig at det kun var en kaffemaskin og så liten frokostbuffet på så mange mennesker..
Tomasz
Poland · Family · September 2025
+Bliska lokalizacja do centrum PISY
−Bardzo skrzypiały drzwi wejsciowe do mieszkania