Reviews from guests who stayed at this hotel, shared by our hotel supplier. Score based on the latest 14 reviews.
andres
Family · September 2025
+need more disable parking
josphatk2017
Group of friends · March 2017
“Average”
+The rooms were decent, though looked small. Bathroom kinda small too. The floor was tiled and cold. However, the facility had parking for traveller with vehicles. Breakfast, not buffet. Clean and secure environment. Friendly workers.
WeldonWK
Business trip · February 2017
“Nothing really wrong, but nothing really right”
+It's a decent enough place, I found it quiet and clean enough. Bed isn't super comfortable, the breakfast was survivable for two mornings (though just instant coffee). I at in the restaurant one night and it was actually the best bit of the hotel. You won't suffer, nor are you likely to really enjoy it. It's just a solidly average place.
DeborahH75
Solo · November 2016
“Ok with some problems”
+The location is good however with the mechanics just outside, it is quite noisy during the day. The underground parking area is very poorly lit. I didn't realize that there was an elevator until after I had climbed many stairs to get to the lobby. Later when I tried to take the elevator to the parking to get my luggage from my car, I discovered that there was construction work being done just outside the elevator doors and the door was locked into the parking garage. Every time I needed to get to my car, a hotel employee had to accompany me in order to unlock the door. (I was later told the door is locked for security since it could be accessed from outside the hotel. Check-in was slow due to the fact that I was moved from the original room that I had been given (because the mosquito net had started to come down from the ceiling) to another room. The 2nd evening of my stay, the sink (in the main bedroom) sprung a leak. I reported it to the receptionist who sent someone to look at it. A bucket was placed under the sink but it had to be wedged between the wall and a pipe. In the night, the bucket dislodged. When I awoke, my room was "flooded". A solution to the leaking sink was to ha
800wambuik
Couple · September 2016
“Good experience at the hotel.”
+The rooms were good, clean and well equipped, the TV was fully functional. On the catering side of it I didn't enjoy any of the meals we had dinner which was a buffet but nothing exciting about it, breakfast was so stale n dry however there is room for improvement. Room service was so quick and they have friendly staff members. Thanks will consider staying at the hotel any time I visit Eldoret.
jayngige
Business trip · November 2015
“Basic”
+Located within town, Winstar has the potential to be a very good business hotel. Stayed here 1 night. The food from the restaurant is tasty, staff was friendly both at reception and the restaurant and wifi at the restaurant was good. However this was a different case when I went back to the room - wifi there was showing as available but wouldn't connect, yet I had asked for a room with best possible reception. The room was basic but better care was needed - the paint in the bathroom was peeling. The water from the shower wouldn't drain in hours.
562kennedym
Group of friends · June 2015
“Good rooms”
+I have stayed there on several business trips. Nice rooms especially delux. Standard rooms might not be the best especially because the mattress is not very comfortable.their pan fried fillet is my favourite food. Rates are quite affordable. Staff are friendly especially the bar attenders.
JetiKenya
Business trip · June 2014
“Affordable, very helpful staff, nice delux room”
+I was surprised to find a decent hotel on the street that Hotel Winstar is on, the place is well maintained and well coordinated colourwise. The room rate they gave me was pretty good, the breakfast spread great and the staff helpful... but I felt the food at lunch and dinner was a bit pricey given the location of the hotel and what they had on offer (though I do recommend their vegetable salads; very fresh); my bathroom sink drain was rusted (and the place has been in business for less than a year?!); I woke up on the day I was to check out to find there was no water in my room, and had the inconvenience of asking for another room to go shower in (I wish they had told me that there was a problem with the overhead tank when they found out the evening before and asked me to move to a room where the water wouldn't run out by morning) and my mosquito net canopy could not totally close so mosquitoes got in, and being a light sleeper, the buzzing woke me up and I had to hunt the mosquitoes down before I could get back to sleep. But, all in all, I think it is great value for the price, though I will check carefully that my mosquito net canopy can fully close before I take a room next tim
tukst
Business trip · June 2014
“Tuks”
+If you are looking for a great accommodation facility in Eldoret and North Rift in general, this is the place. Good staff, quiet clean rooms, great food......and much much more. @ Hotel Winstar, you get pocket friendly and personalized service as and when you request. Keep the spirit!
“Amazed”
+Winstar hotel is the place to be in the North Rift. I liked the rooms, the food, the staff. The hotel is good.Iwould recommend to anyone who has no choice or preference. Kudos to the management and staff