Reviews from guests who stayed at this hotel, shared by our hotel supplier. Score based on the latest 23 reviews.
Miguel
Ecuador · Family · February 2025
“Very good”
Norvil
Canada · Family · January 2025
“Enjoyed our stay. There was noise from parting down the street.”
+Excellent breakfast!
−When taking a shower, I had to wait a long till the hot water finally came.
Virginia
Canada · Couple · December 2024
“Disappointing, to say the least. Read on...”
+The hotel looked smart on the surface.
−We booked a room with air conditioning and a city view - the room we were given had neither.. See the photo below for our 'view' - someone's laundry at the top of an unfinished building. The bed was rock hard. The bathroom had nowhere to set your toiletries, no towel rail, and no toilet roll holder. Each time we returned to the hotel, the front door was locked, so we had to ring and wait for someone to come and let us in. The hotel had no tourist information at all. Not even a map of the town to offer us! Certainly not a 'tour desk'. Nor could they offer any recommendations for restaurants in the town. Breakfast, from the pictures, looked like a nice selection of items, but was actually just one egg and a microwaved bolon, plus, juice and coffee. Staff came in every day to clean and give fresh towels, which we didn't need, and no hotels do now. BUT on the second day, while we were out for the day, an expensive pair of earbuds 'went missing' from our room! When I told the guy at the desk, he just shrugged and said no one had seen them. The next day, he suggested we may have lost them in the street, but we're not 20 years old and don't wear them outside. They had been sat on the beds
Uribe
United States · Couple · November 2024
“It was great”
+It was very clean, the staff was very friendly and breakfast was very good.
−They should ask if the guest would prefer a room with AC
Alvaro
Canada · Solo · October 2024
“Good location and modern facilities but the hotel needs more staff.”
+The hotel is located near the Parque Lineal, an area full of bars and restaurants. It's easy to walk around the corner and find several options for lunch, dinner, and refreshments. The furniture and facilities inside the room felt sleek and modern. There was A/C in my room which was helpful as there were some hot days when I was visiting.
−Almost at all times, no one was present at the reception. Even if I left the hotel during the daytime, when I came back the front door was locked, and I had to ring the doorbell for someone to come down and open it for me. This felt pretty inconvenient, as I sometimes had to wait several minutes outside, and the sun was scorching hot and burning outside. In one instance I had to call the hotel phone number cause the staff inside the hotel wouldn't hear the doorbell. The mattress in my room was pretty hard and the pillows were too small and difficult to bend or accommodate to make them comfortable to my head and neck so I didn't have a full rest at night. When I visited Zamora, the region and the entire country were suffering from energy blackouts but the hotel didn't have an automatic switch to the hotel generator and several minutes had to pass for someone to come and make the switch manually so the rooms could have energy. When this happened, the A/C was not connected to the generator so the temperature inside my room was not comfortable if the blackout happened during a hot daytime. Also, even though it's convenient that the hotel is near the Parque Lineal, the rooms are not sou
Kristin
Canada · Couple · August 2024
“Would stay again.”
+Great breakfast! Great location. Friendly staff. Good coffee. Good value for money. Clean.
−Bed was hard. Noisy on the street. Little hot water.
Kristin
Canada · Couple · July 2024
“Great location in town. Friendly staff. Comfortable and clean room. Great breakfast. Recommended.”
+Breakfast was served promptly and it was cooked fresh and very tasty. Fresh fruit, freshly squeezed fruit juice, eggs, potatoes, salad, fresh coffee. Excellent service. The dining area was comfortable.
Katherine
South Africa · Business trip · June 2024
“Your home away from home.”
+It was home away from home. Extremely warm and welcoming environment. We rebooked a couple of times to extend our stay and will definitely be back.
Katherine
South Africa · Business trip · June 2024
“Exceptional”
Katherine
South Africa · Couple · June 2024
“Surpassed expectations”
+Comfortable, welcoming, cozy rooms & amazing staff