Reviews from guests who stayed at this hotel, shared by our hotel supplier. Score based on the latest 200 reviews.
Jagjit Singh
India · Family · October 2026
+Hotel And staff very Good
Lavanya
India · Group of friends · October 2026
“Worth it.”
+Overall experience was good.
bryony
United Kingdom · Couple · October 2026
+This hotel was a huge disappointment, the pool was too dirty to use, the rooms and bathrooms were grim and the place was really run down. The "breakfast buffet" was non-existent except for some cornflakes although we were given some pancakes. When we complained and asked for a reduction of our room rate because the pool was too dirty to use, the manager got aggressive and threatened to phone the police and then asked to not leave a bad review. It's such a shame because this place could be absolutely stunning if it were clean and well maintained, the decor was so unique and the beds were fairly comfy. The rooms were large with access to the balcony. All it needs is a bit of care! If the pool was clean, the rooms cleaned up and the place given a lick of paint, some nice finishing touches and a spruce up, it could be made into a really nice hotel, but unfortunately, it was dire.
AMIT
India · Family · October 2026
+Staff was very nice .
−Swimming pool was not clean, my child unable to swim.
Harshit Kumar
India · Solo · September 2026
+Wonderful place to stay at a great location
−Everything was good
Prakash
India · Family · September 2026
“Over all good experience”
+Nothing specific
−indian food was not available
Mukeem
India · Couple · May 2026
+I had one of the worst hotel experiences of my life at Vimal Heritage. I am extremely disappointed with the overall service and facilities provided during my stay. The main issue was the air conditioning, which was not working properly at all. Despite informing the staff multiple times, no proper solution was provided. It was very uncomfortable, especially in such hot weather, and it completely ruined my stay. The room was not maintained properly and did not match the expectations shown online. Cleanliness was below average, and the staff response was slow and unprofessional. Instead of solving guest problems, they kept giving excuses. A hotel should provide at least basic comfort, but unfortunately this property failed badly. I chose this hotel expecting a peaceful and comfortable experience, but it turned into a frustrating and stressful stay. The management seriously needs to improve customer service, room maintenance, and especially the AC system. Guests pay money to relax and enjoy their stay, not to suffer in uncomfortable conditions. I would not recommend Vimal Heritage to anyone looking for a quality hotel experience. There are many better options available. Very poor manag
−“The AC was not working properly during my stay. The room was uncomfortable and the service was disappointing. Overall, it was one of the worst hotel experiences I have had.”
Navrup
India · Solo · April 2026
+Supporting staff.
−Mattresses must be replaced.
Griff
United Kingdom · Couple · March 2026
+Loved the building, proper time warp stuff our old style room was large with a big shared patio/balcony. Bed was comfy, Aircon was weak but ok in combination with the ceiling fan. The place is showing its age but well worth a stay unless you're a fan of the modern/corporate hotel.There is an open air cafe in the front of the building menu was ok and it's a pleasant place to sit. Location is good in a quiet area not far from the station.
−Had an issue with management on the last day, nothing serious but left us feeling a bit sour.
Gabriel
United Kingdom · Group of friends · March 2026
“Happy with the quality for the price point.”
+The host was helpful. The room was comfortable and the bathroom facilities were good. The breakfast was decent too. It's an attractive traditional building. The cafe attached to it is a pretty good one with a pleasant shady outside area. Lastly, the cost for the room wasn't too steep.
−Don't book based on the pool (unless they get round to cleaning and fixing it)