Reviews from guests who stayed at this hotel, shared by our hotel supplier. Score based on the latest 125 reviews.
Fearless37368940338
Group of friends · March 2026
“Hotel/Scam/Customer service? I'm not sure what to think”
+Unfortunately I didn't get a chance to go. WARNING PLEASE Hotel stated three of my banking cards were invalid and cancelled my booking. only to accept 10 minutes later the same room for £60 more with no issues on the same card. I was told my card "didn't work internationally and that they did not have the time to continue our conversation on the phone and to find somewhere else to stay". hardly a great representative of the hotel I wished to stay at. I spend a lot of time internationally and have never had an issue. I believe this may be a deliberate scam to hustle more money for the same rooms. bear in mind there was 10 minutes between cancelling my booking and offering me the same one for £60 more which is ridiculous. I think the way it was communicated to me was disgusting and even though they thought I did not understand Spanish they spoke amongst themselves whilst I was on the phone and I understood this. To treat someone different because I am English and to ultimately lie to me is disgraceful. I rebooked the room at the higher rate to see if it would be accepted and low and behold. it was. absolutely disgraceful. on top of this. I asked the lady on the phone if they accept b
Xploretravelvega
Couple · January 2026
“staff is terrible”
+Booked this hotel knowing the location of the metro is closer to the hotel but metro 🚇 takes at least 30mins walking since we are slow in walking sometimes will takes us 35mins..theres a bus stop next to the hotel but we didn’t know the route we didn’t try.. Room - No complaints, clean and tidy and comfortable bed..however bringing your toiletries will be much needed for your stay.. toothbrush, toothpaste, slippers, cotton buds etc., Bathroom - be careful when taking shower , water tends to leak out from the bottom corner of the glass door for the bathtub, floor is slippery Staff- My first experienced along Europe the staff are completely not friendly at all .. they don’t smile, not welcoming, No greeting, even though you say hello no reply at all..you ask something they tend to ignore..sad but that’s reality IF I will book for my future trip in Barcelona I will choose the hotel with good customer service wherein guests are felt welcome..Front staff have absolutely no idea what hospitality means... they are clearly not trained at all.
lunat285
Group of friends · December 2025
“Terrible hotel”
+Terrible experience! We booked a double room, we take a twin room. Shower doesnt work. The worst hotel in Barcelona. Even for free do nor take.
+Property was nice and central, clean and quiet. Staff were very pleasant and helpful. Would stay here again for sure.
+Great location. Good value for price.
+Great location. Hotel room was very clean. Hotel staff were very friendly and professional.
+Its quite place which is good and location front desk ppl could have been more friendly may be some language barrier
“Terrible hotel”
+The check in took 30 minutes. I had three bags and no offer for help. I was given a key to a room that someome else was in and the front desk guy took another 29 Minutes to get me a room and was surely with me as if I was the reasons the room was occupied. He saw me struggle with my three bags and still made no offer to help. Then I get into the room and the aircon did not work. The hotel is dirty and unpleasant. I wouldn’t stay there again.
“Precio alto, pero se paga la ubicación.”
+El hotel está muy bien ubicado, la habitación es muy cómoda y grande, falta mantenimiento, las ventanas estaban sucias, pero ya desde años. El baño muy bien, pero, dejaron papel higiénico ya empezado, raro. Tuve que pedir, no me cambiaron las toallas, como estuve 2 noches, puede pasar. El desayuno no es gran cosa, está bien. El parquing lo cobran por sepaeado, caro, y es demasiado chico, complicado parquear, y solo tienen 5.
+Great staff and very clean.