Reviews from guests who stayed at this hotel, shared by our hotel supplier. Score based on the latest 70 reviews.
+Cheap. Dirty. Bed full of ants. Good location. This is a step up from a hostel. Location is good for historical district. Room is dirty (e.g., little white specs on the bathroom walls from other people’s tooth brushing - ewwww!). Staff are OK. Tiny ants everywhere. In the bed. Biting.
Quickben42
United Kingdom · Couple · March 2019
“Totally underwhelming”
+Let me start by making clear that the expectations of our tour group were that we would be staying in high quality establishments with 4 star standards and indeed, that is what we experienced elsewhere in Chile and Argentina. So, someone cocked up - and having arrived late evening, we agreed to stay that night but really this was not what we expected. In terms of the area, it is certainly lively on a Friday night, which may be what some people look for, with plenty of bars, night clubs and party venues all within a short walk but don't expect any fine dining. The accommodation was less than satisfactory with no fan or air conditioning and with so much noise from the street until the early hours. A hotel safe that could not be locked was highly insecure and we had to place valuables in the safe of one of the other tour party members - wisely as it turned out as there was a robbery in the street just as we returned from a late evening drink. Final straw was the family of ants appearing in the middle of the bathroom floor just before my shower. We did like the continental breakfast and the staff in the hotel that morning did try to make the visit as pleasant as they could. In summary
David6543
Canada · Group of friends · February 2019
“Special, but not in a good way”
+This hotel has two drawbacks - it is in a complete state of neglect on the inside and is in a very grimy part of town. The first two photos show the entrance from the outside and inside. The third photo shows our shower. If you are smart you won't venture as far as a shower. It's the first time in my life that I have showered in flip-flops. We left after the first night and found a much more pleasant hotel further up the hill. There seem to be some good TripAdvisor reviews of the hotel within the last couple of years. The hotel has been going downhill for a while I would suggest, so I am suspicious. If you still want to stay here, I would suggest just turning up and seeing for yourself before you commit. It's not like it's full or anything!
JanW48
United Kingdom · Couple · February 2019
“Very poor indeed”
+Stayed for one night as part of a touring holiday - originally booked for three nights but the whole group was moved on. Outside not particularly welcoming, graffiti on walls, one person on reception so check in took ages. Our room was small and shabby. Basically clean but the towels and bedding were grey and well worn. The so called bar and dining area was empty and I don’t know how one would have eaten or drunk that evening. The one redeeeming feature was the friendly young lady who cooked breakfast in the dining room next morning. Basically the place needs to be brought up to a higher standard if it wants to attract more visitors. I wouldn’t recommend it at all.
F7638VCnickg
United Kingdom · Couple · February 2019
“Hotel from Hell”
+As you approached from the docks walls covered in graffiti Enter hotel it looked like a run down coffee shop One member of staff covering reception and bar Rooms like a hostel Dirty cover sheets on bed Meldew on walls , windows and shower Window overlooking township houses Needless to stay we departed immediately to find alternative hotel How can this be more than two star hostel I thought it maybe used for other purposes related to docks
Verified traveler
December 2018
+TODO BIEN , PARKING NO TIENE EN EL HOTEL Y ESTA A 5 CUADRAS.
sandradelgado71
Couple · December 2018
“Bad Experience!!!!!”
+The worst service ever seen, please don't go. They don't fullfil any of reservation conditions. They neither offer solutions nor apologize for the unfulfillment. They don't have a close knowledge of client oriented service.
Gmac8726
United Kingdom · Family · November 2018
“Okay, but with issues”
+The overriding issue with this hotel is that it’s in need of maintenance. I’d imagine that 5 years ago it was very nice, but it’s generally tatty and looks worse for wear. We also had an ongoing issue with the shower, which ran hot and cold. We were told that this was an overall hotel problem that couldn’t be fixed, which is odd. The staff (other than the person on the front desk at night, who didn’t seem to have a clue what she was doing) were nice and did try to help, but they’ve got a tough job. Location is good, although as others have flagged the graffiti on arrival does get your attention. My overall advice would be to spend an extra $30-50 a night and get something better elsewhere.
Verified traveler
November 2018
“En decadencia”
+Habia ido dos veces antes y se destacaba por su limpieza y estilo moderno, además por la excelente calidad de su desayuno. Primero, la recepción sucia y desordenada. El check in es recién a las 4 de la tarde. Esta vez alojamos en la suite premium, que dicho sea de paso nada tiene que envidiarle a las suites supreme excepto por tener una tina de baño. La cama chirriaba al menor movimiento, el colchón no cabía por lo tanto quedaba doblado hacia arriba, hacia un calor sofocante sin aire acondicionado, no tenia ventanas ni vista al mar mas que unos pequeños ojos de buey circulares y muy sucios, la ventana del baño permitía acceder a un balcón común con otras piezas, sin privacidad, la maquina de cafe prometida no estaba, el minibar vacío y manchado con vino, tampoco hubo trago de cortesía como se ofrece. Telarañas en el cielo, mobiliario en mal estado, etc. El desayuno ya no tiene jugos naturales ni café de grano, todo envasado tipo supermercado, el pan seco, la grill no calienta el pan correctamente, etc. Detalles como que los focos de los pisos y cerámicos estan rotos, por fuera el edificio está todo rayado, etc. La atención sigue siendo buena pero definitivamente no regresaremos, me
Rosana Rodolfo Pizzolatti
November 2018
+Péssimo, hotel sujo e quartos sem conforto