Reviews from guests who stayed at this hotel, shared by our hotel supplier. Score based on the latest 65 reviews.
Ruth Ryan-Williams
United States · Solo · July 2026
+It's a great location and the staff is very helpful. I love the decor. It is a very comfortable suite.
Steven
United States · Couple · April 2026
“A nice place in the middle of the historic district. Not expensive. Walking distance to museums, mar”
+Great location with coffee/restaurants very nearby. The rooftop for sunsets was wonderful.
−A coffee maker and a toaster would have been nice.
Christine
Mexico · Family · March 2026
“Lovely old home”
+The location was good; close to historic center. The house has many beautiful arquetectural features. The beds are compfortable. The staff was very friendly.
−The room had no window, so no fresh air. There is a roof top terrace but is not comfortable. Also to reach the terrace must climb 3 very steep set of stairs. The kitchen was very poorly equipped .
Lufi
Portugal · Family · February 2026
“Great location, with helpful and reliable staff that makes the hotel a safe & comfortable stay!”
+We loved the friendly, helpful, and reliable staff! We don't speak nor understand much Spanish, and some of the staff didn't speak/understand much English. There were also at least 3 different guys doing shifts at the front desk, so we were afraid things would get lost in the chain of communication...but it didn't! Someone did open the door for us at almost 02:00 AM in the morning when we arrived, and someone also unlocked the door for us to leave at 05:00 AM in the morning to go to the airport. The cleaning lady was very nice as well. The staff also did a good job keeping the hotel safe: they started closing or locking the gate/main door of the hotel after a certain time each day. There seemed to be always someone there at the front desk, keeping guard. The location was the best! It's very close to walk to Plaza de Armas, restaurants, bakeries, convenient stores, and even a traditional market! There was a lot of good food and snacks to try, and good places to see or to do within walking distance from the hotel. The free water provided was also very nice and appreciated, especially for a family with small children like us! The size of the family/Master room is very generous! And we
−Nothing much, really. Maybe just the bathtub upstairs and the chairs could use an update/replacement at some point (the bathtub just looked discolored and some of the chairs seemed to have sharp/poky objects in certain spots), but everything was still functional with no major flaws, so overall they're still okay.
Dominique
United States · Family · January 2026
“Great place amd vicinity for its value”
+The proximity to central downtown. The Concierge were always nice and helpful. The room was a nice size with adequate amenities.
−Bed wasn't to my liking, based on personal preference, for my back issues. There was some minimal leaking from ceiling when rainfall is heavy.
Christian
United States · Solo · December 2025
“Great stay, no problems at all”
+The room was great, good value, friendly staff, Fernando was a great host Perfect location
BEATRIZ
Venezuela · Group of friends · November 2025
“Good location”
+Location was very good, there were many cafes and restaurants around to choose from. Great if you are driving because parking is included!
−The suite we stayed at had a kitchenette, but it did not have kitchenware, only a few dishes and silverware. I even had to ask for a coffee maker.
Yoko
Japan · Group of friends · November 2025
“Good location”
+Stuff was all very friendly and helpful
−Hair dryer in my room was half broken and security box was also broken and couldn’t use. There is a resident next to the hotel and they were playing music loudly every night until 11pm or midnight ( on weekends) so it was very noisy every night.
MARIA DE MONTSERRAT
October 2025
+Excelente lugar en el centro de la ciudad, gran opción si lo que quieres es caminar y conocer el centro. El estacionamiento está a unas cuadras pero es fácil y cómodo.
Mildred
Mexico · Solo · September 2026
+El trato
−Todo bien