Reviews from guests who stayed at this hotel, shared by our hotel supplier. Score based on the latest 17 reviews.
Olesya
United States · Family · August 2026
“Very comfy and clean”
+Soí was so clean and the couple that runs it was extremely nice and welcoming. My son and I had a great time there.
−I wish we were there when the pool was built already, but other than that everything was great.
Jeffrey
Canada · Couple · April 2025
“It was a quick stay but we enjoyed our visit”
+The bed was nice and big. There was a kitchen space we could use. It was about 10-15 minute walk from lots of restaurants.
Kevin
United States · Solo · March 2025
“Great location, nice rooms, convenient location.”
+Great staff, very helpful. Laundry service on site. Decent sized rooms. Location was within walking distance of the main areas. Use of kitchen also available which was a nice bonus.
−Lots of dogs barking throughout early hours of the night. Nothing Soi Bacalar can do about it, no fault of theirs, but worth noting.
Sarah
France · Group of friends · February 2025
“Good”
Christina
United Kingdom · Group of friends · February 2025
“Great location and friendly staff.”
+The location of the property was great about 10 mins walk from the ADO bus station and 10 mins from the lake side too. The staff were all incredibly helpful, we had a shower problem twice in a row and they came to help immediately. The bed was also enormous!
−Just our shower issue. Both evenings in a row we didn’t have any water in our shower but were given a solution both times so not a major complaint just slightly irritating.
Mark
United Kingdom · Solo · January 2025
“Cheap and cheerful, basic base to explore Bacalar”
+Large firm bed Very clean "studio" room - with fridge and microwave, sofa bed in the living area Large communal kitchen, well-stocked including a blender Walking distance to ADO bus and centre of Bacalar Great shower Bicycle hire Laundry service on site Drinking water provided, and breakfast cereal Daily clean available on request Very easy to come and go The cleaning/laundry lady is so pleasant and sweet
−The "welcome" was odd - at 6pm, a guy asleep in the reception on the sofa Reception needs a makeover! Young receptionist (the grandson) was very moody and sat on his phone in reception, lay on the sofa. I guess I'm not used to seeing this at a professional place! My room needs a few lamp, shelving and a wardrobe. It's very very basic (but clean). There was no place to hang my clothes or put my toiletries. The lighting is that hideous classic BRIGHT WHITE. The hand wash basin water is very poor pressure The shower head has decayed and needs replacing Loud humming in my bedroom at night Breezeblock / concrete construction means you can hear the neighbours peeing, coughing, showering, turning on their TV My room faced the seat swings. Sometimes late at night guests would congregate there to talk and smoke - and wake me up Corridor light would be left on so curtains need to be heavier to block it out...or it needs to be switched off Guests arrive late at night and press the (loud) door bell - when you are asleep! This is so unnecessary. Nothing bad happened yet the hostel didn't feel secure - reception was always open to all but sometimes unstaffed. All the door keys were on display. I
Sara
Italy · Group of friends · January 2026
“Soggiorno tranquillo”
+Struttura abbastanza moderna Camere ampie e pulite Location tranquilla Zona break con caffè e tè a disposizione
−Flusso dell'acqua in bagno minimo, difficile docciarsi.
Konave
Mexico · Couple · December 2025
−Las habitaciones estaban llenas de humedad, paredes sucias, las llaves de agua y regadera llenas de sarro, el lavamanos desprendía un olor a drenaje, la gasa llena de sarro, las colchas olían a humedad, telarañas en el baño y no servía el agua caliente, además que salía muy poca agua de la regadera
Christoph
Germany · Couple · December 2025
“Nicht gut”
+Freundliches Personal und früher Check In war möglich Große Zimmer
−Nicht sauber Sehr schlechtes WLAN
Aristides
Mexico · Couple · August 2025
“Gracias”
+La ubicación y el personal muy amable.
−Todo bien