Reviews from guests who stayed at this hotel, shared by our hotel supplier. Score based on the latest 200 reviews.
Amy
Ireland · Couple · January 2026
“Served”
+It was clean.
−Only accepted cash payment, which wasn’t made clear prior to booking. There was a lack of facilities, no kettle in room and not close to any restaurants for dinner food.
Yulia
United Kingdom · Solo · January 2026
“Never again”
+The hotel itself is fine
−I was treated really badly. Just couple of examples: 1) I was leaving early so could not have the breakfast that was included so I asked if they could give me a free juice or tea for dinner (the night before) since i was buying dinner as well. The answer was 'no' 2) I ordered dinner on the 1st night there and there were no prices or menu. I asked how much it would cost before ordering and then paid at the end 3) on the 2nd night I asked for a menu and we had a conversation about prices and I specifically asked to confirm whether prices were correct because some of them were crossed out and corrected with different prices. I was told that prices are correct. I was told that dinner was not available at 8 pm although it was available at 8 on the 1st night. Then I was told that only 2 types of tagine are available and nothing else on the menu. I ordered a tagine. Then other guests arrived and saw them eating couscous. Never said anything, just noted. I believe my portion was smaller than it should have been as well but never mind. When it was time to pay, I was told it was not 120 dirhams as shown on the menu but 150. Firstly, it is about 80 dirhams in a normal restaurant outside the h
consuelo
United States · Family · January 2026
“It was an exellent location, Breakfast was not ready earlier but staff took care of us!”
+It was a bit dusty but not durty, only dust and since we had one in our team with high allergies was hard but outside of that it was impecable. Dusty but not durty!
−Dusty
David
United Kingdom · Solo · January 2026
“Comfortable stay”
Feroz
United Kingdom · Family · January 2026
“disappointing”
+The place was spacious, clean and nicely decorated in traditional style. The hotel is quite a long way from the Marrakesh city centre with taxi (Uber) rides costing about 100dirhams each way. There is a petrol station, supermarket and foodcourt about 15 minutes away on foot, but the area is quite run-down win large open spaces and half-built houses. I would not want to walk around after dark.
−Staff were inexperienced as Eleanor and her team had only just taken over from the previous owner. The card machine was not working so we had to find quite large amounts of cash with 24 hours of arriving. Fortunately, Eleanor accepted Euros, Pounds Sterling as well as Dirhams. The breakfast was meagre and service was very slow. Anything cooked is charged extra. On the last day the bread was dry and almost stale, with regular prompting needed for butter and more bread.
Dilshad
United Kingdom · Group of friends · January 2026
“It was basic accommodation just outside the city.”
+It was traditional Moroccan style property
−Breakfast was basic and the staff was inexperienced.
Evelin
Hungary · Solo · January 2026
+The bed was very comfy. Location is good, you can reach the old town by taxi in about 15-20 mins. Receptionist was friendly.
−We stayed here in December and the room was ice cold. It took us one day to somewhat heat it up with the AC. In the breakfast hall, you need to sit in coats. In winter it's ice cold everywhere inside the building - though we also arrived after weeks of rain and lower temperatures in Marrakesh and on the 3rd day the temperature in the room finally got higher and we didn't need that much AC. We paid for the breakfast but only had it on the 1st day since it only consists of carbohydrates/pastries and we are gluten intolerant. You can also ask for fresh orange juice and fruit, but that's it. Coffee was bad. In general, the facilities are not good. The photos look much better than the hotel and the rooms in reality. It would be nice to have a table or chair in the room. With some improvement it could be a more decent hotel and a better value for money. You only get a room key so every time you leave the property and then want to enter again you need to ring the bell. We didn't understand why they don't give a separate key for the entrance. There is spa and hammam but we didn't get to use it so I'm not able to rate that. All in all, it wasn't that bad of an experience but not very comfor
Katarzyna
United Kingdom · Couple · December 2025
“Very unprofessional, rude, incompetent and borderline robbery, condescending to women”
+The only thing that was good was location near the airport. Communication through booking.com was good, we went to the hotel the day before to show my dad where the hotel was and to ask to print the boarding cards. The hotel was very accommodating before the stay, on the day of check in everything changed and was terrible.
−1. We paid in advance for my elderly dad and my young nephew to stay there as they were staying one more night. When they arrived the hotel demanded and charged 100euro for the room. When I complained I was told “lady you sort it out with booking.com” and reception refused to speak to me but were happy to speak to my husband… I felt discriminated as I was the paying customer and it was my dad not my husbands 2. I agreed early check in in advance and nobody mentioned or discussed any extra charge, no extra charges listed on booking.com but when my dad arrived the hotel demanded extra 50euros. I said that my dad will comeback at 2pm rather the paying extra for early check in, which caused the hotel staff to be even more abrupt and they said the charge had to be paid anyway hotel. 3. Booking.com customer service were great as they sorted it for me and reception gave back 100euro 4. My dad and nephew were left with no bedding or blankets till I told them to go and ask for them 5. If my dad wasn’t able to get hold of me to sort things out and had no money as this was his last day they would probably had to sleep on the streets or at the airport Totally unacceptable and disgraceful attit
Arturo
Spain · Solo · January 2026
+Una excelente eleccion si tu vuelo llega tarde o simplemente quieres descansar en un lugar tranquilo y proximo al aeropuerto
Soizic
France · Couple · January 2026
+Hôtel proche de l’aéroport, très calme et confortable. Personnel très accueillant, disponible, d’une grande gentillesse et de très bon conseil pour trouver un restaurant et nous appeler un taxi. Nous recommandons vivement