Reviews from guests who stayed at this hotel, shared by our hotel supplier. Score based on the latest 164 reviews.
jeneanr2026
Couple · March 2026
“Mazatlan vacation 2026”
+Perfect place to stay with great amenities and wonderful location. Staff is so friendly.
stephaniegJ1525DU
Family · March 2026
“Very fun and well thought out with lots to do and yummy restaurants”
+We loved this resort, would definitely stay again! Our group was 2 adults, 1 four year old, 1 one and a half year old. Stayed for 7 days but would have stayed longer. Our room was on the first floor, patio facing the ocean. Only downside to the 1st floor is that some rooms have palapas and tables in the view of the ocean. But 100% would recommend a 1st floor room if you want the easiest access to the beach, food, drinks. It worked out really great for us because after the kids went for naps or bedtime, we could sit outside the room on the ground floor beachfront patio with the baby monitor, and one of us leave for any reason (a dip in the pool, more cerviche, another margarita) and come back without having to go through the room and possibly wake up the kids. Overall the staff were friendly and helpful. Everything felt very clean, the rooms, all the pools, the restaurants, the beach, the washrooms. The beach was great, never felt crowded at all, sand was soft, ocean temperature was comfortable, waves were fun for kids to jump and play in. Only some pools were heated and some were colder. I saw a few people leave reviews that they weren't happy that the pools weren't all heated, but
fedh2022
Group of friends · March 2026
“Motel Six with the price of a Dreams Hotel... buyer beware... make sure to read the fine print the "special" is not so special”
+I give this hotel one star. My issue was with the fake "special" price $2,267.00 for 4 nights at this hotel is beyond abusive.
annajenkins63
Couple · March 2026
“Not worth the time or money”
+We went for a day (9-5), and paid through the roof for it. In addition to over $900 pesos for the day pass which included food and drink, we had to (no option not to do this) pay over 300 pesos for towel rental even though we didn't need towels. We arrived around 10:00 and all but one restaurant was closed until 11:30. The one open was a buffet where the food was mediocre and cold. The pool where the swim up bar is was also COLD. They do not have paper maps or even anyone to help direct you to where the pools are located. Eventually, we found the hot tub and heated pool (both were the same temperature). The drinks were very, very weak and not very good (mineral water instead of soda water in Mojitos). My husband dropped his card for the towel rental (WHICH WE DIDN'T NEED) AND Someone snatched it up. This meant we did not get our 300 pesos deposit back on the towels WHICH WE DIDN'T USE OR NEED OR WANT. Bottom line, cold pools aside from one, bad drinks, cold food, and forced to rent towels whether you need them or not. Absolutely no worth the time or money.
Navigate792141
Couple · March 2026
“FANTASTIC CUSTOMER SERVICE!!!”
+I initially made a reservation for October 2025. Unfortunately, my plans changed and I wasn't able to make this trip. With that said I did a lot of research on where to stay. I chose Hotel Playa Mazatlán, because of its fantastic reviews. It's a place where you can enjoy great food, fun activities, and more. Even better than that is the customer service you receive. As I mentioned earlier, I wasn't able to make the trip. I want to give a shout out to Alejandra who helped me with my refund. She went far beyond what I'd expect from most customer service reps. She kept me informed of when I'd get my refund and even gave me detailed instructions to help her facilitate the transaction. When you experience that kind of customer service, you know you've made the right choice for a vacation. I look forward to making another reservation to Hotel Playa Mazatlán. Thank you, Alejandra Preciado, for your exceptional customer service.
kathryncC8480WH
Family · March 2026
“Bad food, obnoxiously loud... Do not recommend.”
+The resort is definitely NOT a 4 star. As a Canadian traveler with my husband and his family, I would definitely not return to this resort or recommend it to anyone. I'll start with the good: - service - despite staff not being able to speak English (or if so, minimally), they were very friendly and tried to be accommodating. They worked hard and we appreciated it. There was drink service at the beach some days too. - room was cleaned well each day. Floors were mopped, bed made, etc. Would recommend the ocean-view as it is really pretty at sunrise and sunset. - the beach (sand and water) were nice - really cute, authentically Mexican-style resort. Enjoyed the architecture and history of the resort. Generally it was quite clean. - location - easy access to restaurants and the malecon The bad: - the rooms. no option to select a king bed, only two doubles - not a big deal though. The rooms are not equipped with things you typically see at an all-inclusive (or even a basic hotel) - no mini fridge, no coffee maker, no robes or slippers, just 3 water bottles provided during the daily cleaning. Most all inclusives have a nicely stocked mini fridge with ice cold beer or hot coffee in the m
355vaniag
Group of friends · February 2026
“Hotel Playa Mazatlan”
+recently stayed at this resort in Mexico and unfortunately, it did not meet expectations. The room was very basic and lacked some standard amenities that most travelers would expect. There was no fridge in the room, which made it difficult to keep drinks or snacks cold. There was also no coffee maker, which was disappointing since having coffee readily available in the morning is something many guests look forward to while on vacation. One of the features that was advertised and that I was most excited about was the swim-up bar, but it was closed during our stay. This was a major letdown, as it’s often a highlight of an all-inclusive resort experience. The location itself was beautiful, as you would expect in Mexico, but the missing amenities and unavailable facilities took away from the overall experience. I hope the resort addresses these issues so future guests can enjoy the stay they’re expecting.
triciap833
Couple · February 2026
“Get the European plan for breakfast and eat elsewhere”
+Beach: A+. The best part. Clean and beautiful. Palapas are great. Landscaping lovely. Could use cushions on beach chairs. Back hurts! Hotel: B. Definitely 3 star. Very clean, firm but comfy beds. Genuinely lovely, hardworking staff. Great view for ocean side rooms. Buffet: D. Terrible. Nice location on beach. Breakfast good but lunch and dinner a crapshoot...Only 50% of items had signs. No understanding of celiac disease and cross contamination. One day canned mineral water was free and the next there was a charge...? Restaurants: A-. Much better quality of good and service. Casa Roberto was excellent. No understanding of celiac disease and cross contamination but were trying hard. Bars: B-. Good but inconsistent. One bar ran out of red wine before dinner. No problem getting it once seated. Chilean house merlot and cab sauv are very good. Banda: Fun, authenic spanish marching bands with tubas, brass, and drums. Play from noon to early evening nonstop. If you want a siesta, bring earplugs or sleep by the warm pool where the cafe is. You either love it or hate it. Sometimes both. This week was carnical and there were 18 bands on the beach playing at the same time. (We counted the tub
N7780YMrachelb
Family · February 2026
“Hotel Playa mazatlan”
+It was so great!! We love Walter he is so nice! the activities are great, food is great too, i was sceptical at first but we loved it!! Pools are lovely. Beach is super clean.
558GloriaB
Family · January 2026
“Exceeded My Expectations”
+I am giving my honest opinion of Playa Mazatlan Resort. I am an unbelievable very fussy person and cant eat many things even at my own home, never mind a resort. My last vacation I spent every day of the week eating spaghetti 3 times a day, every day for 7 days. I am that picky. I have to say this is without a doubt Playa Mazatlan is the best place I have ever been. The location, beach, service , room were all fantastic. Above all, the food was utterly FANTASTIC. I never ate so well in my life. Captain Jack has the most awesome Kabobs, chicken, beef or shrimp with all the fixings. They went out of their way to add pineapples to my chicken skewer. Desserts were great. Brazilian was a chefs masterpiece. Carved Beef, BBQ pork tenderloin and marinated chicken breast your choice. The buffets were just incredible. Everything was fresh, hot and plentiful. Tons of fresh fruit and salads. The deserts were like you would get in a high end bakery. Believe me, they really put on a great meal choice. Honestly I even went back for seconds and sometimes a 3rd little portion. I did actually eat spaghetti once as a side to my meal. I do not eat fish or seafood but there was plenty there that looked