Reviews from guests who stayed at this hotel, shared by our hotel supplier. Score based on the latest 50 reviews.
+Please. We understand this location not recommended after ending remodelated. It is good your Hotels.com and the proper ower.
“Hotel from hell”
+upon arrival the clerk wanted to charge me an additional $111.00. There was a broken Don Q bottle of rum on the ground. The pool over flowed into the dinning place. Wifi only in the front lobby. The air conditioner didn't work there was a door that looked like someone hit it in. no laundry room, swimming pool had pigeons bathing in it. This was so unsafe for me nd my family we checked out an hour upon arrival . I will never stay there again. The guest where checking out so quickly. It felt like a brotle then a hotel. They need to do major repairs in that hotel.
“Weekend Vacations”
+The hotel is in very very bad physical condition, rooms and general areas is very dirty, TV is not working, the pool water was muddy. The rooms carpet are very dirty and dusty. I do not recommend to anybody stay in the hotel, specially do to hygienic conditions and I recommend to Expedia eliminate this hotel from their list of alternatives to their clients. For me is a shame offer this hotel as an alternative for a stay. I talk with other guest and they have the same opinion.
+Personal muy amable,piscina super sucia no pudimos meternos,los aires refrescan no enfrian,los cuartos con mal olor,no vuelvo ni lo recomiendo.
Verified traveler
June 2017
“Not good at all!!”
+Overall nasty wouldnt stay ever again even if they pay me to stay!!
Verified traveler
May 2017
“Habitación en mal estado”
+La habitación tenía olor a humedad. La cama muy dura. La sabana estaba rota. El piso tenía plumas de palomas ya que en la ventana duermen las palomas. El baño algo sucio.
“Close to Porta Coeli Church, San Germán; but...”
+The hotel location was walking distance of the center of the city of San Germán to see museums and important historic places like Porta Coeli Church, and around 20 minutes from La Parguera. The breakfast was good (sandwiches with local bread, coffee and juices), personnel was kind. The hotel facilities needs improvements all around, it is falling apart. The pool was dark, couldn't see the floor. The room was also falling apart, ceiling, damage furniture, old TV with a few channels (none local channels), spots on sheets and towels (not all white sheets or white towels), beds were old and hard, the only ice making machine was on the first floor in a weird, dark and dirty room. The microwave was super dirty. Our stay was on the third floor, only stairs available, no handicaps facility. A friend stayed on the 90's and it was excellent, it is a historic house, it is a shame that is like this now.
“SHOW BE USE AS HOME LESS HOUSE”
+DIRTY ROOMS,CARPET,BEDS WALLS,CEILING.POOL ONLY PIGEONS USE POOL.
“If you're on a bind it's ok”
+The pool is a nice pond for pigeons who are constantly bathing in it. Continental breakfast was served on a rusty table, neglected fresh milk with no ice bucket to keep it cold, the microwave was so dirty that it would be a fire hazard if used. Rooms were dusty so make sure you bring your Lysol desinfectant spray to kill off that bacteria and other virus that maybe hiding, but this is what you get for not doing better research and just focusing on your budget!
+Very old and outdated hotel. Furniture looks over 30 years old with minimal maintenance. The hotel was not very clean either. Breakfast was not all that great either. Will not recommend nor will I visit again.