Reviews from guests who stayed at this hotel, shared by our hotel supplier. Score based on the latest 125 reviews.
Serkan
Netherlands · Solo · October 2026
“Misleading hotel listing and compulsory hostel registration”
−I booked this accommodation on Booking.com as a hotel, but the experience was more consistent with staying in a hostel. The accommodation turned out to be associated with Ostello Bello. When I arrived, the receptionist did not even recognise the name Hotel Merlini. I had to leave the building and contact the accommodation via WhatsApp to clarify where I was supposed to stay. Even the management initially asked whether I meant the hostel rather than the hotel. It subsequently emerged that, according to the hostel manager, Ostello Bello had acquired Hotel Merlini approximately 18 months earlier. Access to the building presented another unexpected problem. The electronic key was linked to an email address registered in the Ostello Bello user community, so I was required to join the hostel's network to open the door. I did not want to register with the hostel or provide my personal data for this purpose, but the receptionist told me that registration was mandatory. Although my room (Room 309) was a double room with a private bathroom, there was also a shared toilet immediately next to it. In the evening, I could hear everything happening in that toilet. Additionally, there was an unple
traveller
Saudi Arabia · Solo · May 2026
“Nice staff very close”
+Very Nice stay...will come again...thanks andrea for your gesture on check in ..thanks the italian guy in check out he helped me. alot...check out on .y14 2026.. very close to the station 6 mon walk..close to fast food... ...10/10...thanks again# ..
−..may be you need a clear sign with Merlini hotel on it
Carla
United States · Solo · April 2026
+Location, great staff
ayana
Switzerland · Family · April 2026
“decent stay, nothing fancy”
+A great location, close to the station and easy to access the city by foot. Comfortable bed and warm shower. Large enough room which felt secure with a good door locking system.
−Can be a little confusing to find the location- because there are multiple names of hotels in 1 location, checking and understanding the different "hotels" on each level. Mix of a hostel and hotel.
Katarina
Croatia · Family · March 2026
“We had a nice experience, I recommend it because of the location and lovely staff.”
+The room was nice, the location is great. The staff is very friendly and helpful!
−The breakfast was below the average and nobody came to clean our room or at least to give us clean towels or more toilet paper. We were there for three nights.
Priscilla
United States · Couple · March 2026
“Great vibes good location near train station and food”
+Ari is phenomenal and I think she has the best vibe and personality great location and good music and drinks easy walk to local restaurants and shopping and secure luggage storage will return you can even see the duomo and city view from my room
Tiziana
Italy · Couple · October 2026
+La posizione centrale. L'accoglienza dello staff. La colazione abbondante. Il letto comodo.
−Innanzitutto lo staff alla reception ci ha subito chiarito che l'hotel Merlini non esiste più ma è stato 'inglobato' dall'Ostello Bello Pertanto solo soggiornando ci siamo resi conto che mancavano tutti quei servizi tipici di un hotel (pulizia giornaliera della stanza mancante, asciugamani non cambiati, rumori continui sul pianerottolo fino a notte fonda con porte lasciate sbattere da clienti poco accorti alla tranquillità altrui in special modo la porta di accesso al piano digitalizzata a chiusura automatica, scarsa luce in bagno) Pertanto mi sono trovata a prenotare e pagare per dei servizi che non ho avuto. Spero quindi che Booking aggiorni l'elenco degli hotel di Firenze eliminando l'hotel Merlini chiarendo con l'Ostello Bello la reale gestione di quelle 12 stanze.
Ana
Chile · Couple · June 2026
+Ubicación, todo impecable, personal muy atento
Camilo Jose
Paraguay · Family · May 2026
+Muy buena onda del personal. Buen ambiente! Hay muchas actividades. Recarga de agua disponible. Ciertos días regalan cosas. El día que llegamos había pasta. Casi como el wine and cheese en algunos hoteles. Tiene ascensor! En general muy bien la experiencia. Ojo el desayuno es aparte.
−No es un hotel común. Es más un hostal mezclado con hotel . Había mucho olor a humedad en la habitación.
osman
Türkiye · Couple · May 2026
“Kötü”
−Terlik bile yoktu oda günlük temizlik yapılmıyor