Reviews from guests who stayed at this hotel, shared by our hotel supplier. Score based on the latest 144 reviews.
W7229SWbrianw
Couple · March 2026
“Five star experience in every respect”
+The hotel has an excellent location just off the Champs Élysées, but the rooms at the back are exceptionally quiet and peaceful. Staff in all departments are particularly friendly and efficient. This is a five star hotel in all respects but also retains the feel of staying in a private house. Outstanding establishment, highly recommended
545nancyp
Family · March 2026
“Excellent Visit”
+The Lancaster Hotel in Paris is beautiful! I have to say the people, the staff, and the administration made the trip! So thoughtful, great communication, excellent customer service. We enjoyed our stay and hope to be back!
Passenger554127
Group of friends · February 2026
“Understated elegance and charm”
+This is an amazing hotel in a perfect location. The staff are kind and accommodating. Their restaurant recommendations were spot on. Its a place where superior service is understated and staying here felt like a hug. I will always stay here when I visit Paris in the future.
J8477FJdamiand
Family · February 2026
“A Paris Oasis”
+Phenomenal hotel. Beautiful rooms. Super friendly and professional staff. Great food and drinks. Brilliant location. Close to the action, but feels like an oasis of calm and civility.
md115
Couple · January 2026
“Truly outstanding 5-star hotel”
+We had a wonderful stay at the Hotel Lancaster. Individual aspects are summarized below. Check in: Very smooth, completed online ahead of arrival. Location: Excellent central location. 5 mintue walk to Champs Elysee, 2-3 miles to arrondisemments 1-9. Despite central location it was quiet. Doorstaff: Pleasant, helpful and friendly. Communication: Excellent with rapid response (< 24 hours) to email questions prior to our arrival. Quick response to all questions during our stay. Breakfast: Excellent selection with well prepared hot and cold options, fresh bread and fruit. Staff was excellent, especially Benoit who made us feel welcome at every visit. Room: Excellent with a desk, two chairs, extensive storage space, a shoe rack, large clothes closet and small safe. The bed was large and comfortable. The bathroom very nice with thick towels. Sound insulation was excellent. Hosekeeping: Superb during the week with daily turn down service. Somewhat erratic during the weekend without replenisment of bathroom supplies. The hotel is spotless, and overall very well maintained. Checkout: Online, very smooth I would 100% recommend, and hope to return.
123TheJP
Family · January 2026
“Great Boutique Hotel - Would Recommend”
+We returned to The Lancaster again on our way back to the UK. The hotel has charm and elegance. The rooms have that rustic French faded grandeur, are well equipped and comfortable. The service is welcoming, professional and individual (Mel on the Front Desk should be commended), all the dinner recommendations were extremely good and all arrangements made for us were faultless. An issue to do with hot water was dealt with and resolved in good time. Our room service breakfast was delivered within 15mins and was delicious. For Paris, the price of the rooms I consider to be fair. We hope to return again soon.
bradrZ126GM
Family · January 2026
“Magical Gem located in the heart of Paris”
+The hotel Lancaster is absolutely amazing. It’s not inexpensive, but the level of service and the amazing atmosphere is truly unique. I love walking away from a vacation, knowing that every dime I spent was worth it. The concierge went out of his way to help us find a short notice New Year’s Eve dinner reservation, he even orchestrated a horse and carriage ride for me and my children. I would highly recommend this place. This was a trip of a lifetime, largely due to the hotel Lancaster. I can’t recommend them enough.
Annmarianox
Family · January 2026
“10/10”
+We have had an amazing stay at Hotel Lancaster. The staff was welcoming, courteous and made our stay special as we were celebrating a special occasion. Our Deluxe room was spacious and comfortable, with all the amenities we required. The decor was tasteful and the beds were extremely comfortable. The breakfast was superb, delicious and high quality. The hotel location was perfect for exploring central Paris and celebrating New Years Eve. We can't wait to visit again!
jenb12125
Couple · December 2025
“Friendly Staff, But A Little Rough Around The Edges”
+This was our 2nd time staying at the Hotel Lancaster and although the first time, which was a few years ago we an excellent experience, this time was a bit of a let down. The small, boutique vibe of the hotel is very nice, and the staff were all very friendly and helpful, but unfortunately it seems that hotel could use some maintenance. We noticed many areas of chipped paint in the hallways and just a general sense of neglect, but not in all areas of the hotel. The bar had been re-done/updated since our last visit and it looked great. In terms of our room, it was a supposed upgrade, however it was one of those rooms that seemed to be shoe-horned into a space that was too small. The toilet was in a separate and very small closet off of the bathroom and it was awkward to say the least. The bathroom itself was poorly lit. One bright spot was the bed - it was very comfortable. We visited the lobby bar a couple of times, and one of the bartenders was excellent and very friendly. Unfortunately on the 2nd visit to the bar, he was not working and the bartender we had seemed to be poorly trained. We also ordered food on the this visit to the bar and it was almost inedible. The location is j
borneo88
Couple · October 2025
“Timeless elegance, gracious staff, modern conveniences”
+Hotel Lancaster in Paris is an institution with 100 years of history. The hotel is ideally situated just a few steps from the Champs Elysees, yet traffic in Rue de Berri is much less crowded. The rooms are supremely comfortable with heavenly beds. The air conditioning systems keeps a constant temperature and operates silently. We could individually adjust the temperature of the bed room and sitting room. The double glazing keeps noise from the street out and the white marble bathrooms with solid metal fittings are built for eternity. There is an excellent and plentiful selection of luxury French bathroom products available. What really stands out is the highly personal and super friendly service. The chief concierge, Monsieur Eric, spent a lot of time “rescuing” our reservation for a Seine dinner cruise which my wife erroneously booked on the wrong date. Monsieur Eric went out of his way to deal with the cruise company even before our arrival in the hotel. Monsieur Eric not just wears the golden keys of the clefs d’or concierge organisation but he is the golden heart and soul of the hotel. His team always greeted us upon entering and leaving the hotel and all the transportation arr