Reviews from guests who stayed at this hotel, shared by our hotel supplier. Score based on the latest 114 reviews.
marypanou
Group of friends · April 2025
“Zero Flexibility and No Understanding in a Time of Crisis”
+Unfortunately, our experience with Hotel La Fenice was extremely disappointing. We had a reservation for early March 2025, but due to the nationwide strike in Greece following the tragic train accident in Tempi, all transportation was suspended, including our flight. Despite providing full documentation and kindly requesting either a rescheduling of our stay or a partial refund, the hotel showed no understanding or flexibility whatsoever. They refused to accommodate our situation, even though it was clearly a case of force majeure, and not a personal cancellation. As 25-year-old students, this trip meant a lot to us, and losing the entire amount without any empathy or effort to assist was truly disheartening. We would not recommend this hotel based on their lack of customer care and rigid approach to an exceptional circumstance.
FRANCISCO
Family · October 2024
+Many things to do around the area
“Bed bug infestation”
+Bed bug infestation. Horrible. If I could give 0 stars. Stay away. I had to wake up early for a tour and was met with a bed bug on the bed. I immediately grabbed it with tissue and put in the a ziplock I use when traveling. I called downstairs and the worker said we will take a look later. When I returned from my trip I went to front desk to request a change of room. The man had an attitude like he didn’t want to give me a new room and said they found nothing there and why I came so late as if I was supposed lose out on our tour of 600 I paid for my kids and I. I moved my room from 401 to 101. Next day found a bed bug there. Found out they were cleaning the other room and ran up to cleaning lady to alert her. They got staff and they found a third bed bug full of blood in the new bed. They switched me to the sister hotel around the block. It was my last night so everything was so fast. All I did was moved around. I requested a refund and laundry service as I do not want to bring these bugs home. The hotel said I have to wait a week since manager is on vacation so they have no answer for me. Hotels.com only wants to give me 150 rewards. I have been a loyal customer for years. This is
+Excellent location. Friendly staff. Needs updating
Adradas-Shanghai
China · Family · July 2024
“Clean, good location”
+Clean and decent hotel in a very central location, but in a quiet street. Hotel has no reception which is a bit inconvenient, as you need to go around the corner to their sister hotel for check- in and check - out Air con functioned well Bathroom is spacious and renovated, shower with enough hot water and pressure. Besides the bathroom the hotel is a bit outdated,
“City Break”
+Hotel situated very convenient to city centre. Hotel staff were very friendly. Reception at the hotel was not staffed and had to use the reception at nearby Hotel Concordia.
Grettel
Family · December 2023
+This hotel is not what it used to be. I had stayed in here, and I remember friendly staff. Now you have no contact with them unless you go to a different property/hotel. There is no one at the front desk. You have to go to a different hotel to check in or any other issue you may have. I would never come back to this hotel again.
Edward
Group of friends · October 2023
+Sean in the breakfast terrace was excellent. Housekeeping was helpful. Service at the desk at the Concordia was not very helpful.
deanwzorad
Australia · Couple · August 2023
“Hotel Le Horrible”
+Well where do I start… We arrived in the sweltering heat to be greeted with a sign on the front door that we had to go to another hotel, Hotel Concordia, to check in, as there is no staff at reception for Hotel Le Fenice. Upon receiving the keys to the property, Room 202, we made our way to the room and immediately smelt a strong odour of mould. There were mould stains on the ceiling with little flies around it. We turned the aircon on to try and get rid of the smell as the room felt very damp, but this appeared to make it worse. The aircon was on some sort of timer, which switched off every 5 minutes and sounded like a small jet engine when starting back up. The shower filled up water and took a while to drain, and due to slow drainage, the shower left dirt behind in the tray. The sink was cracked and looked very poor. The bed had a mattress topper on top, which was too big for the mattress, so when you slept on the edge it felt like you were going to slide off the bed. My partner and I were very itchy laying on the bed, which we were concerned about as we had previously read reviews about bed bugs. The Wifi does not work in the room, you need to go out into the hallway. Due to th
R7625YTcarmenf
Family · August 2023
“NOT AS ADVERTISED!”
+Hotel la Fenice is not as advertised!!! The pictures are a lie! There is no front desk reception. You need to lug your luggage up the uneven road and around the block to Hotel Concordia. The place smells like mold. I booked a 'Basic' room with a double bed. I expected it to be in a full service hotel with a front desk/security and to not be musty. Do not trust the pictures!!!