Reviews from guests who stayed at this hotel, shared by our hotel supplier. Score based on the latest 70 reviews.
L2888GNannas
Business trip · December 2023
“a shockingly bad place”
+This hotel is shockingly bad. First of all there is no mentioning on the site that Elba hotel is situated in the red light district next to the house with “hearts” (see photo). Second of all the hotel itself is used as a location to schedule appointments for nightly quests (“zimmer frei”?). From around 11 p.m. up till 6.00 in the morning male voices are continuously heard in the hall and the sound of the elevator won't pause the whole night which makes it impossible to sleep, not mentioning the feeling of unsafety that appears. The hotel is extremely dirty and neglected. Smoking inside is fully tolerated. The fire alarms are either absent or not working (otherwise they would have been triggered the whole time). The smell is terrible inside. Such a regular thing as a body towel or a shower gel is not available. People come there for like an hour, I guess. By checking in no ID’s or passports are checked…In the morning a man with stoned eyes came out of the lift and started approaching me with the question how it was going... The list of this terror can still to be continued but the message is clear, I believe
VadimM67
Russia · Family · December 2023
“If not for the location”
+On my first night in Frankfurt, I booked an Easyhotel near the Hauptbahnhof. And although everything was fine with us there, I booked this hotel for the second night. At exactly the same price. It was not far from the Easyhotel and also not far from the train station, but somewhat in the other direction. There were about 500 meters between the hotels. What was my surprise when I saw the area we were in. 500 meters in Frankfurt matter! The red light district is located next to the hotel. Not like de Wallen in Amsterdam or Reeperbahn in Hamburg, of course, but quite definite. My teenage daughter was very tired and did not pay attention to the signs and pink lights. The worst thing here is the abundance of drug addicts and drug dealers. Both in the evening and in the morning. On departure, we saw the work of the Frankfurt police arresting drug dealers. However, if not for the location, this hotel is quite good. We lived on the top floor. The receptionist was kind, although he could not find our reservation in the mail, but kept looking for a fax (yes, like 15 years ago!). The room is clean and quite comfortable. There are problems with Wi-Fi. I can't understand why?
+I would avoid this hotel if possible. I arrived and was placed in a smoking room. I asked to move to a nonsmoking room, and the reception staff said that while they were available, smoking rules are not enforced at the property every room is essentially a smoking room. The smell of smoke is strong everywhere in the hotel. One morning when I was attempting to leave for the day, the receptionist had stepped away from the desk and had locked the front door, locking all the guests in the hotel until they returned. The rooms are also not particularly clean, with no daily housekeeping, overflowing garbages, and noticeable grime.
Verified traveler
November 2023
+Toilette kaputt, Zustand schrecklich, unsauber
Mohammad
Family · October 2023
+The place really nice, clean hotel and the service its really good wish i could stay longer and the reception people is really helpful many thanks to them😘😘😘😘😘
+So dirty and noisy hotel i ever seen.Very bad experience.All night noisy neighboors they are smoke weed.My room is very dirty i cant sleep and i feel myself unsafe.
+Das Personal war extrem frech und unprofessionell, der Chef war extrem gestört und hat uns wegen jeder Frage angeschrien. Als Frau würde ich ihnen dieses Hotel nicht empfehlen, der Ort ist gefährlich und unsicher, das Hotel ist voll mit gestörten Menschen
+Preis-/Leistungsverhältnis ist noch in Ordnung. Umfeld schwierig: am Wochenende Dauerbeschallung der Straße vor dem Haus und die Straße ist eine Kloake durch die vielen Obdachlosen und Drogenabhängigen. Etwas eigenwilliges Personal. Größe der Zimmer zur Straßenseite sehr geräumig.
DavidW8822
Business trip · October 2022
“If you like sleeping in a public toilet this is for you”
+Repulsive, dirty + disgusting in every way. Overpriced. Blood on sheets, filthy bathroom, stinking of cigarettes, prostitutes abound + drug addicts lying on pavement outside. The clubs and drug addicts surrounding the hotel are very loud until about 4am - expect relentless psychotic screaming and fights all through your night. You will be able to catch some sleep between 4am-5am before the street sweepers start.
+The internet not fast.