Reviews from guests who stayed at this hotel, shared by our hotel supplier. Score based on the latest 200 reviews.
Mark
United States · Couple · October 2026
“Coral Grief. Unacceptable Conditions, Bad Safety Concerns, and Absolutely Not Worth $300 a Night.”
+What did we like? We liked getting out of there after one night. The staff was nice and the only thing that got us through the night was the bed was comfortable enough.
−I rarely write reviews like this, but we were so disgusted by this property that we checked out after just one day. For $300 a night, you expect a clean, functioning room. This was an absolute joke. One caveat, the staff were friendly despite the situation. Check-in area was unprofessional,the lobby was chaotic, and someone was yelling at a football game on TV behind the desk. Once checked in, we found out the elevator and the laundry facilities were completely out of order. My wife is currently dealing with a torn hamstring, so climbing the stairs with luggage was painful and difficult. Because we couldn't wash our clothes after over a week of traveling, we had to resort to hand-washing clothes in the bathroom sink. The room itself looked like it hadn't been updated or properly cleaned since 1985. We found what could be mold by the AC, filthy woodwork, a microwave covered in old food grime, and a shower that barely trickled. Worse, there were major safety hazards: exposed wiring under a broken tub panel, a bed propped up on a block of wood, and a massive 4-inch lip on the sliding door track that we kept tripping over. There was even a dirty washcloth tied around the ceiling fire s
Colene
United States · Couple · October 2026
“Overall a pleasant stay. We love the views and bring so close to the water.”
+Love the location and the staff.
−Pillows need up grading and both rooms we stayed in had either a toilet or a tub issue. Nothing serious, but it made the hotel feel a little run down. No screen on our slider either.
Joel
United States · Couple · September 2026
“A very relaxing place, a beautiful view”
+This is a quiet hotel. Even though it is between the highway and the beach, you don't hear road noise because the ocean noises block them out. The view from the room is spectacular. I recommend 2nd or 3rd floor for the view. You look out over the water.
−The highway in front is very busy during the day. Luckily the drivers in Hawaii are very nice and stop to let you in.
Kenneth
United States · Couple · September 2026
+Awesome staff, great room. perfect location.
Mary
United States · Couple · August 2026
“We loved our stay here.”
+Great location, it is right on the beach. The staff offered beach chairs, pool towels, and other amenities for free (as available). Comfortable bed and good air conditioning.
−There is a lot of traffic in this area of the island and it was often really congested. We had to add on extra time to go anywhere.
Joanne
United States · Solo · August 2026
“A very expensive stop.”
+The banana bread in the morning was amazing, that was nice of them to offer that.
−There was garbage piled up in the hallways that was falling out of bags, and it stank of garbage. The other guests were really loud and the partying type, it was not relaxing.
James
United States · Solo · July 2026
“Was not informed about the situation I had to go through.”
−No TV wifi kept going off every 10 min. I got So frustrated so I just turned it off. And I didn't get a chance to tell front desk about compensation.
Ellen
United States · Couple · June 2026
“Excellent value for the price! Perfect location steps from the beach and very nice staff!”
+Excellent location with parking! Steps from the beach, and very close to excellent breakfast options, including the restaurant on site. The room has great AC and a little balcony. Good beach towels available and friendly staff. Easy check in after hours with a key code.
Dodson
United States · Couple · June 2026
“Good for the price”
+Good
Stéphane
France · Couple · August 2026
“Emplacement parfait mais prestation très décevante”
+Emplacement près du centre de Kapaa Plage à proximité et prêt de chaises et serviettes
−Très déçus du rapport qualité prix et de l attention clientèle ! Nous avons une chambre où la salle de bains est limite insalubre (porte papier wc complètement rouillé ainsi que le bas de la baignoire + porte salle de bains toute abîmée et en sale état )… pour 2020€ par nuit!!!! Nous y restions 7 nuits: chambre qui sent le renferme, sombre et pas nette du tout! Nous y étions pour mes 50 ans: AUCUNE attention de m hotel, même pas un petit mot pour souhaiter mon anniversaire… rien! Au départ on ne nous a pas demandé si nous étions satisfait… ce qu on fait normalement dans un « hôtel « . Après une nuit nous sommes allés leur exprimer notre mécontentement avec photos à l’appui ! Le manager a accepté de nous changer de chambre et nous avons eu la vue mer. Rien à voir: chambre plus grande, vue mer top et salle de bains correcte. MAIS attention : cet hôtel a réellement besoin d un rafraîchissement… même la chambre vue mer est vieillotte et depassee… Franchement : déçus du séjour…ménage de la chambre pas fait du tout sur la semaine sauf une fois car on l a demandé…