Reviews from guests who stayed at this hotel, shared by our hotel supplier. Score based on the latest 120 reviews.
davidcU1348YE
Family · December 2025
“Amazing location and breakfast!”
+Stayed for a long weekend, family of 4 in 2 adjoining rooms. Very close to medina, perfect location. 5 min walk through beautiful gardens the main hub of Marrakech, the medina. Hotel is slightly dated but has a great outlook and an amzing pool. Staff were friendly enough. Rooms have heaters in them for winter (didnt figure this out until night 2). Breakfast is outstanding. Eggs are amazing, freshly scrambled. Lots of different breads, fruits, cakes, pastries, honey, preserves, fruits and most importantly, mint tea. Hotel could do with some upgrading but wouldnt hesitate to stay here again. Especially for the breakfast!!
MariK541
Couple · December 2025
“I do not recommend”
+Not up to a four star hotel! The surfaces and textiles are very worn and old, the towels were white maybe 20 years ago. The floor in the room is ice cold. Hand soap only appeared in the room on the third day. There is no bag in the trash can. The lighting in the room is really bad. Sounds can be heard through the walls easily. The cleaners don't understand a word of English and knock on the door several times a day, one comes to check the towels and the other brings paper, etc. There was no "Do not disturb" sign in the room. The reception staff was not very friendly, more like rude. The breakfast was limited and something was constantly missing from the buffet. The tables were not cleaned during breakfast and there were a lot of crumbs and napkins from the previous diner, etc. You can only pay the city tax in cash. The hotel is close to the medina, but in my opinion that is the only good thing about the hotel.
H2234ZIpaulinas
Family · November 2025
“The worst hotel I have ever been.”
+The worst hotel I have ever been! The toilet been cleaned every day but still dirty, on arrival we got two small soap bars, after first cleaning one soap was missing and never replaced, the same toilet paper and no shampoo, I had to go to reception desk and ask for toilet paper wtf? They should replace it when came to clean the room! Towels grey like was washing washing properly. Food disgusting, if you don't like sweet French breakfast, nothing else for you to eat! The photos with food here is a big lie! If you use to European standards, definitely not recommend that hotel! The only good thing is the pool and the pool boy, very friendly and always ready to help. Location is also good, walking distance to Medina. Small I would say 18" TV on wall, the room looks so old, never redecorated.
670marianit
Group of friends · November 2025
“No good”
+Location is good , but the hotel is definitely not a 4 star , breakfast is the worse hotel I stayed 😢is not much to eat the hotel needs new renovations
Climber22369809381
Couple · October 2025
“Best hotel in Marrakesh for its location, swimming pool and quietness!”
+Best location in Marrakesh! The swimming pool , hotel cocktails and its private garden area are a luxury and only 5 minutes walk from the Soul and the craziness. The bedrooms are not luxurious but they are clean…… and it is so quiet!!The hotel staff are friendly and the breakfast is great! It is a jewel as long as you are not looking for luxury bedrooms.
mercya412
Couple · October 2025
“Ok”
+The room was less than expectation which was a con for me But the location was good, close to the market and the big mosque that was a pro Breakfast was OK But I couldn't get a massage and that was a con
juliewZ2212CE
Solo · September 2025
“Never to be repeated , bad experience”
+What a bad experience , never to be repeated. I'm a solo traveller so safety is a priority . Given a terrible room with awful shabby bathroom. Checking out the next day ...expected to be able to have a towel and use the pool next morning but was denied one several times even tho other guests given one .....I couldn't wait to get out of there , will never go there again I felt like a second class citizen
Curiosity32716782856
Family · September 2025
“Definitely not 4 stars”
+Fantastic location. Short walk to the Medina but the hotel is definitely not 4 stars( Tired) Great size pool but didn't show the depth Room facilities was basic ( no tea/coffee and no hand rails in shower as everywhere is tiled. (Slips) Catering more for the French specially breakfast. Struggle to give change when buying drinks. Would we come back here. . . No
AngelaBy2014
Couple · September 2025
“Great location but in need of a refurb”
+The hotel is perfectly located to walk into the square where there are plenty of places to eat, drink, shop and visit. It also has a swimming pool, gardens and offers breakfast and snacks, all of which were the reason we booked. We have found the staff to be friendlier than mentioned in many reviews. There are also plenty of loungers. We didn’t pay a great deal so it probably represents value for money. We were surprised to find out that everything is cash only and they seem to struggle for change much of the time - probably to create tips. It needs a big refurbishment and the cleaners could benefit from some clean equipment to work with. Food wise there’s some choice, we’ve found breakfast and pool snacks to be fine but can’t comment on dinner as we’ve been eating out every night. Overall our stay has been fine but it’s definitely not a 4 star hotel.
508jennym
Couple · August 2025
“I would never return to this hell hole”
+I Wouldn’t waste my time booking this hotel ever again and would never go back to this hell hole. I Stayed here from 2nd august until the 10th august with room and breakfast included,Hotel looks nothing like the picture on the site, The staff are rude and perverts, when we arrived we asked to change room as it was cold & gloomy and next to a building site in a car park, we had ants in our second room, There is no basic appliances like kettle fridge iron ect as you cant take food or drink in your room and are told this when booking in, When you arrive you will be told that there is a tax on leaving the hotel of 216 Diram but they added 264 diram when we was leaving, The breakfast wasn't worth getting up for it was appalling, The was one member of staff that turned the air on off because we was sitting in the lobby, I don't think they like English people very much, I am not one for complaining but i am absolutely so angry at this hotel for the way we was treated, on leaving the taxi driver said it is a government hotel so this is why because they are unhappy, I suggest you book somewhere else and don't take the risk, this is a 4 star hotel and in my honest opinion i would give it a 1