Reviews from guests who stayed at this hotel, shared by our hotel supplier. Score based on the latest 162 reviews.
kaitlynj515
Couple · July 2026
“4th of July weekend!”
+We loved this hotel! Great location for celebrating 4th of July with friends!
Safari487544
Group of friends · June 2026
“Exceptional Service”
+The staff is incredibly warm, attentive, and always ready with great local recommendations.
annenO4414SL
Couple · June 2026
“Do NOT use the valet service.”
+Do NOT let the valet park your vehicle in their lot. This is my first time submitting a bad review for a Marriott (or any other) property. We had almost $1000 damage done to our door handle (chunk cracked off) and door (large scrapes). The valet company insists that we checked the vehicle in with that damage because "they took pictures when we checked in". We know that the damage was not there--it was significant and clearly visible. We used that door to pull a cooler out of the car when we checked it in. If we had been blind and didn't see it--we would have felt the significantly damaged door handle. While complaining to the front desk about the damage, another guest was moving his vehicle because he witnessed a different incident of the valet scraping another couple cars--which the valet denied. That guest was livid and is a Marshall--who would you believe? This valet service is a hot mess. I spoke with Bonvoy customer service regarding the valet and their response is that the "vehicle was checked in with damage per the valet". I also submitted information to Bonvoy regarding our shower having significantly dirty brown/black (supposed to be white) grout and bottom of shower door.
Q7116ORlauraw
Group of friends · June 2026
“Would not stay again”
+The hotel itself was generally nice and updated, which is why I’m giving it 2 stars instead of 1. Unfortunately, the stay was overshadowed by a reservation issue that staff made no effort to resolve. I booked and received confirmation for a double-queen room for three adults, but upon arrival we were given a king room with a pullout sofa. The hotel acknowledged there had been an issue with the reservation and stated that they had notified the travel portal/credit card travel service that double-queen rooms were unavailable. However, I was never informed of any change before arrival or I would never have booked Hotel Bella Grace in the first place. What made the situation even more frustrating was that the hotel blamed the travel portal for the issue, while the travel portal later pointed the finger back at the hotel. As the guest, I was stuck in the middle while neither side took responsibility or offered a meaningful resolution. The pullout bed that was supposed to serve as a sleeping space for an adult was extremely thin and uncomfortable, and both the couch that was supposed to be the headrest and the mattress had visible, gross stains on them. In addition, the shower had buildu
Patricia
United States · Couple · June 2026
“Nice Enough but Too Expensive for the Experience”
+The location was very good for walking and the room reasonably appointed.
−Front desk staff was adequate but mostly indifferent. The room rates probably spiked for Spoleto (which I was not there for) but the value was not good: No in house food service (restaurant next door, no breakfast doesn't count), no frills in bathroom (lack of hooks, facial mirrors) and unimpressive towels. It's almost like Marriott took a charming hotel (which I'm guessing it once was) and plucked the soul out of it.
adelsortho
Group of friends · May 2026
“Beautiful”
+We enjoyed our stay at Bella Grace! It is a beautiful property and the staff is kind and attentive. The only reason for 4 is because the water in the shower was never warm. I would have called it tepid at best. Great location and nice place to stay.
837butchg
Family · May 2026
“Great location & a welcoming staff”
+Loved our stay. Staff was extremely helpful & made a couple solid food recommendations locally. Manager was on top of our needs. Will be staying here for our next Charleston getaway in the fall.
570ryaneg
Family · May 2026
“Wonderful Stay: 10 out of 10!”
+I had a great experience at Hotel Bella Grace in Charleston. The hotel was spotless,both the room and common areas were impeccably clean, and everything felt fresh and well maintained. The staff stood out: everyone I interacted with was warm, attentive, and genuinely eager to help. They offered excellent dining recommendations within walking distance. The location made it easy to explore historic Charleston, and the overall vibe was boutique and welcoming. I’d happily stay here again and recommend it to anyone looking for a clean, comfortable hotel with truly helpful, friendly service.
donnacD6373WG
Family · May 2026
“Do Not Stay Here!”
+My concerns began prior to even arriving at the property. I did not receive any communication regarding my upcoming stay, which was disappointing given the price point and expected level of service. Upon arrival at 12:00 PM, the front desk staff informed us they would call when our room was ready. We never received a call, and when we returned at 4:30 PM to check in, the experience continued to fall short. We were told there was champagne waiting for us, but it was sitting in a completely melted ice bath. The coffee station was unclean, with dirty, wet rags left behind the machine and used cups present. Even the water tasted as though the filter had not been changed. Once in the room, the issues persisted. The coffee machine malfunctioned and became stuck when we attempted to use it. I called the front desk and was told someone would come up to fix it. By 7:30 PM, no one had arrived, so I called again requesting assistance and two bottles of water. A staff member who identified herself as the “manager” eventually came to the room, bringing two warm bottles of water. Unfortunately, her level of customer service was extremely disappointing. When I asked if we could use amenities at t
Departure32634946798
Solo · March 2026
“Amazing vacay!”
+I had the pleasure of staying here for the Charleston food and wine events. Such a lovely atmosphere here at Bella Grace. Don’t sleep on this charleston hidden gem!