Reviews from guests who stayed at this hotel, shared by our hotel supplier. Score based on the latest 18 reviews.
Verified traveler
December 2021
“Nice hotel but no Covid messures”
+We were transferred to another resort from same company in same town that was actually an upgrade. All was very good, except that nobody of the personal wore masks (during Covid restrictions) neither did they ask the clients to were masks or present a covid-vaccine pasport at check-in. I liked the hotel and service very much, but the non-Covid messures at the hotel pulled me off. If they would change their safety policy we would definitely book there again. A pity for them, as we travel at least ones a year to Bansko and they will miss out a lot of bookings for this reason not to take Covid pandemic serious, aspecialy international travellers.
ilias323
Madagascar · February 2021
“Disappointment from services. Endless lies and insults.”
+At the beginning of February we visited Hotel Asteri, the former Hotel Sofia in Bansko with a preliminary reservation made by phone and a prepaid deposit. What was our surprise when we found out that we could not stay there for the first night! The manager, Mr. Stanko Dobrev, without apology, offered to move us for one night to another hotel and offered compensation for the evenings on the principle of half board, with a discount of 20 to 15 levs per person. To my logical question, why they didn't call to inform us in advance, he answered that "they called me, but I was undetectable". There was no such call, just as there was no message. It was explained to me rather rudely that "I did not understand something." In the same way "I did not understand" that the parking is paid extra, as well as the spa area. We saw in the official information of the hotel that the dinner per person on the half board is BGN 16 and the discount from Mr. Stanko is actually BGN 1, not BGN 5 as he initially presented it. I kept "not understanding" and looking for an explanation, but I found only rude and arrogant behavior on the part of Mr. Stanko. I saw that for dinner a person is given a glass of draft
“Very bad service”
+My stay never happened. The hotel had no available rooms although i was charged for the booking and hotel.com website showed availability.
DomAccacio
United Kingdom · Solo · February 2017
“Comfortable and big rooms”
+I recommend this cosy and quiet hotel which is great value for money. The rooms are massive, comfortable and very well insulated, plus the sauna, steam room and jacuzzi are a bonus. Only disappointed with breakfast starting 8am which is quite late if you want to avoid queues for the gondola lift.
danieltenchev
Madagascar · Family · January 2017
“For good rest”
+Small and cozy hotel in the centre of the town, on a quiet small street. After a walk or skiing during the day, you can have sauna or massage (but you have to plan it because you have to book it in the morning). Nice selection of wines near to the fire place. It is very hot in the rooms, so you have to open the window for some fresh air in case you do not like high temps. The restaurant is small but giving you nice atmosphere and the food is pretty good prepared. In case you are not too sophisticated you would like the stay there. Nice kids corner/room and several parking places just infront of the hotel.
vanyachupetlovska
Madagascar · Family · January 2017
“I will come back again for sure!”
+The Hotel is amazing. The rooms are clean and tidy. It is hot. The personnel is friendly and ready to serve every guest. The cuisine is perfect. The chef is ready to prepare food for every sophisticated taste. The place for kids amusement is well equip ted. It is a place where you can relax and enjoy your holiday. The SPA is one of the best I have ever been!
donchod389
Group of friends · January 2017
“In Bansko area - very good for the money”
+Тhe hotel is situated in the center of the city and close to ski lift. It is overall very pleasing and the hotel has a cool small spa, which is so important for me after skiing. Also, they offer a parking if you come with a car. We stayed for five nights and feel the room comfortable but starting to look tired.I think that the hotel is a good choice if you like winter sports. I would recommend residing at this hotel because it is excellently positioned and in my opinion very good value for money.
neaguag
Couple · January 2017
“The worst choice”
+If you want to have a bad vacation, go to this hotel and you will have these inconveniences: - No employee of the hotel does not speak English; - Towels were not changed in the 5 days / 4 nights we stayed at this hotel, the trash was not taken from the room and bathroom, they no brought us extra toilet paper, shampoo, soap (only those who we found on the first day, one from each product); - Room furniture was old, olso old sofa and the TV was small and with tube, not lcd; - The dinners New Year's Eve meal were terrible (cold food, not well done, in any case as it should be a New Year meal, even mid-level); - Distance to ski is quite high, reached in about 20 minutes; - No professionalism from receptionist, waiter, chef/ patron. They give me the impression that they want to leave the hotel and not to feel good and come back with pleasure. - In the spa jacuzzi does not work (for a long tin\me, as I saw in reviews), there is a sauna and a massage table (I don`t know who make massage .... probably the receptionist, waiter or cooker). My advice is not to step into this hotel, which I think is rather 1 star, 3-star hotel that should not exist until it will improve services.
568ilkak
Family · January 2017
“The worst choise”
+If you want to eat really bad food, stay in a dirty room, being served in the worst way possible then this is your hotel. We paid around 50 euro per person per night which is tremendously expensive for what you receive. - they made you pay for extra towels - they don't clean the room and don't give extra toilet paper if you don't go and ask on the reception for it - one of the evenings the waiter slept at the next couch while we were talking at the lobby, because he wasn't allowed to leave us alone there... his feet smelled so terrible we had to leave eventually - the food was just very very bad cooked - the tv was broken and it wasn't even working.. . Should I continue ?
marianoula1
Couple · December 2016
“Totaly bad choise”
+The worst choise for the money value. No hot water .the breakfast is poor. No profenalism. Wi-fi signal poor.No parking place.incorect info on site about the distance to ski gondola,the right distance is up to 1km. Spa services very-very poor. Cleaning room services very poor,i stayed 4 days and nobody cleaned the room or changed the sheets. For sure there are much much better choises with this amound of money i payed (44 euros per day). Dont go there!!!