Reviews from guests who stayed at this hotel, shared by our hotel supplier. Score based on the latest 200 reviews.
hafiz
Malaysia · Couple · November 2026
+The matterhorn view and the breakfast.
−Location far from Zermatt train station and have to take electric bus which quite expensive. We can't bring big luggage in bus so we have to use electric bus.
Julie
United States · Solo · October 2026
“Fantastic visit in Zermatt!”
+Room was lovely. Perfect view of the Matterhorn!
−Zermatt is very hilly. Lots of up and down hikes.
Jessica
United Arab Emirates · Solo · October 2026
“It was really great and wished I stayed longer.”
+I stayed at Hotel Ambience on my birthday, and Stephanie was so amazing and informative,I requested a taxi 30 minutes before my arrival with no expectation if it will be arranged and was so happy that the driver greeted me at the train station. I checked in at around 4pm and Stephanie made sure I have all information I need, and prepared the sauna and whirlpool experience for me, their sauna is a great experience with its own bath, leisure area with coffee and tea. They also have a room with security pass if you leave your luggage after check out and wants to explore Zermatt for the day which is very conveniet with shower and locker options. Their breakfast is also great with many variants to choose from I love the soup and breads especially. Plus I got a room upgrade with balcony matterhorn view for 20CHF! I love how modern the room is and cozy at the same time,I'd definitely come back and I also ask recommendation for my birthday dinner from Stephanie and the restaurant she recommended turns out so lovely and she also happily share the restaurant's history and the best food to eat on the said restaurant. Thank you to Stephanie and the entire Hotel Ambience for making my stay and
−None
Pang
United States · Couple · October 2026
“We had a wonderful stay at Hotel Ambiance!”
+The room was spacious and had a great view of the Matterhorn. Staff was very kind and helpful. Their breakfast had a great selection of food. The hot tub was a great way to wind down after hiking.
−N/A
Scott
United States · Couple · October 2026
“Wonderful stay! Lara went out of her way to ensure we have a great stay!”
+Room & facilities were perfect!
−Nothing
JunHao
Singapore · Solo · October 2026
“Hotel Ambience”
+1. Full kitchen 2. Matterhorn view 3. discounted taxi ride to zermat station 4. comfortable bed
−None
+Unfortunately, the room I was given was right next to a construction site. When I called to inform the staff, the female staff member told me that I couldn’t change rooms unless I upgraded and paid extra. The hotel wasn’t even half full at the time, so it was quite disappointing. It would have been a great opportunity to create a positive impression for a first-time guest, but instead, I was met with unhelpful response. On the other hand, the male receptionist was very kind, polite, and welcoming , I appreciated his attitude. It’s a pity, because I had planned to come back during the ski season, but after this experience, I don’t think I’ll be staying at this hotel again. Also The room still had some dust on the phone and the desk.
Samuel
Puerto Rico · Couple · October 2025
+The staff was excelent
−Na
Patrick
United Kingdom · Couple · September 2025
“Cosy room, great view, but limited amenities and unfriendly staff.”
+Nice room, comfy bed, top view of the Matterhorn (except from the cranes because of the construction site they only told us about after we booked). Very clean and good location. There was no hotel bar unfortunately, so no cocktails available, but there was a self service fridge with a small selection, which was a little bit overpriced tho. Bring your own wine to have a nice drink on the balcony.
−The sauna and whirlpool were only possible to use until 5pm (why??), so we could not make full use of the amenities in the hotel... No hotel bar, but it's very close to other bars/hotels where you can have a drink. View of Matterhorn was nice, but had a tall crane right in front of the building. They did tell us summer is construction season, but only after we've booked. Unfortunately I left a jacket behind in the hotel room, and they did not tell me about it. When I asked a few weeks later they said yes it's here, but started fingerpointing about me making a mistake too when forgetting it, instead of an apology or offering to send it. They then made me pay the postage + 15.- (!) for their effort to bring it to the post office.. All in a very unfriendly manner, and not as you would expect a good friendly hotel to treat their guests, esp. after paying 300.-/night.
Hansruedi
Malaysia · Solo · September 2025
“perfect location , cozy atmosphere”
+close to town, nice cosy atmosophere had an excellent stay at your hotel. The staff were professional and welcoming, the facilities were well maintained, and the room was both comfortable and spotless. I truly appreciated the attention to detail and the high standard of service. Thank you for making my visit such a pleasant experience
−all good