Reviews from guests who stayed at this hotel, shared by our hotel supplier. Score based on the latest 200 reviews.
gy2la
Group of friends · July 2026
“Cancelled 5 days before stay and during the HS tour”
+We booked months ago for the upcoming Harry styles tour. We’ve stayed here before and Always really enjoyed it. On the Monday before the show on the Friday we just recieved an email To say that they’ve cancelled our reservation and can no longer host us. After they had taken the money for it as well. We tried ringing numerous times but all the phones were just saying “not availible” It’s not ideal when now we’ve had to pay triple the money as the concert is so close and we’re going to have to wait for the refund for the hotel as well as having to fork out again for another one. Really disappointed 😔😔
W9703NKmichelleb
Family · June 2026
“Don’t bother they will cancel with no reason!!!!”
+Booked this hotel 10mths for a concert at Wembley in a few weeks, They have cancelled our room with no reason absolutely shocking !!! Now the stress of trying to find another room this late notice will be near impossible thanks for ruining my daughters bday present that she was super excited for, I believe I’ve not been the only one we should get compensation!!!!
Angela521
Couple · June 2026
“Cancelled the booking with no reason”
+Booked this hotel with Booking.com 6 months ago. Just received a cancellation from them saying they no longer partner with them. All hotels in the area are now ridiculously priced. No answer from the hotel, no offer of a new hotel from Booking.com.
suzanneb833
Couple · June 2026
“Check the hotel is not closed before booking!”
+I can't provide a full review, but I booked this hotel through Booking.com. When I tried to call the hotel to enquire about parking, the number was unavailable. I then asked GPT if the hotel was still operating, and it returned several reviews on other platforms mentioning that guests arrived "to find the hotel closed at arrival" without prior notification. There were also complaints about poor communication regarding closures. As a result, I decided to cancel my reservation through Booking.com and have emailed them because I believe that if this hotel is indeed closed, it should be indicated on their platform. Fortunately, I did not prepay for the hotel and was able to book another one.
nikeivanov
Group of friends · June 2026
“Awful experience - hotel closed without sending notice to customers”
+IMPORTANT: The Hotel is closed for unknown time period and reasons! If you have a future reservation, reach out to the travel agency you booked your stay from and discuss your options and alternatives. We placed our reservation on 19 Jan 2026 via Booking.com and the Hotel even messaged me to inform me about the 100 £ deposit due upon check-in. We arrived in London on 27th of May 2026 and travelled to the hotel in order to leave our luggage. We were in front of the hotel at about 09:00. We found the main entrance of the hotel locked, the door being supported by 2 wooden blocks and a lot of dry leaves in the corridor. The building looked abandoned and not well maintained. However, the lights on the reception desk were still on. The whole situation was pretty strange, but we initially assumed that maybe we are the only guests at the moment and the staff has not arrived yet. Due to the fact that we had some plans scheduled for the day, I decided to call the hotel and check what is going on. I tried initially the number listed in Booking.com - switched off. I then tried another number I found in Google - no answer. I immediately reached out to the support of Booking.com. They also tried
979FionaM
Couple · April 2026
“IT’S CLOSED BUT NO ONE WILL TELL YOU!”
+We arrived here on Sat 25th April to find it very clearly closed and not been open for the past week, judging by other reviews!! Booking.com must’ve known this if others had told them and the hotel obviously knew what bookings they had coming up, yet we received no notification. Trying to find another hotel at 2pm the same day, on the London Marathon and FA Cup semi-finals weekend at such short notice and not pay a crazy amount of money was a feat in itself. So would clearly not recommend this hotel and actually it makes me think twice about using Booking.com as well. The best part was they took our money the Wednesday before we stayed which we can hopefully get back, but having to do that as well as the fact we paid considerably more for a new hotel marred our lovely weekend away.
T4814QXmeganr
Couple · April 2026
“Avoid!! Hotel no longer open”
+I had this hotel booked for the 18th of April for myself and my partner and it cost about €150. I chose this hotel because we had stayed here the previous year and had no issues. We had flew from Dublin to London early that morning, we then got buses and taxis to this hotel only to find no one there and the doors closed when we arrived. There was also post and wooden blocks up against the door with the lights on inside. The hotel had charged my card two days prior to our stay and had made no effort to try contact me to let me know that the hotel was closed and our stay would be cancelled. We were also attending a football match in Wembley and needed to drop off our bags as they’re not allowed in the stadium. After ringing the hotel multiple times and getting no answer we then contacted booking.com where we had made the reservation. They then told us we had to wait 40 minutes for either a response or no response from the hotel directly to them. After waiting the agreed amount of time we were told our booking was cancelled and the hotel was no longer open. We then had to book and pay for a new hotel and was told we would receive a refund in 7-12 business days. Although I have receive
Nomad10179879899
Couple · April 2026
“Avoid at all costs. Please read good reviews aswell as these.”
+Booked this hotel through booking.com. Arrived at 14:45 for check in at 15:00. Door locked. No notice on the door to say the hotel was closed. Called up booking.com who told us the hotel was closed. We received nothing from the hotel to say they were closed. Tried to call and no answer. Very poor experience.
686avrilp
Family · April 2026
“Avoid at all costs”
+Terrible experience. Arrived two days ago to find the hotel was closed. Had to find alternative accommodation for my stay. I had family that also arrived from Canada. We were all attending a wedding, which we were late for due to having to find alternative accommodation. Hugely out of pocket also
carolinedQ9883DG
Business trip · March 2026
“Terrible”
+Arrived to check in after travelling to find lots of people waiting outside. Hotel was closed, didn’t contact guests or booking agents. So had to pay an extra £75 to find alternative hotel, very stressful and very unprofessional service to leave guests without a place to stay with no notice at all. No answering of phones or emails either.