Reviews from guests who stayed at this hotel, shared by our hotel supplier. Score based on the latest 200 reviews.
Robert
Guatemala · Solo · August 2026
“Problems need fixing..”
+Good location, 3 blocks behind cathedral, central parque. Two large supermarkets, street food, nearby. Main bus terminal 1.4 km walk. Filtered water. Can hand wash clothes a bit. Maids do great job keeping place clean.
−Hostel entrance door locks from both sides. This means u need key to enter AND exit. Only hostel has key, guests do not. This is saftey n emergency issue. Kitchen stove does not work well. Electric induction stove shuts off erratically. Not dependable. Bathroom toilet leaks on floor. Slip hazard. Only one bathroom for 6 bed dorm. My dorm room bed has depression in mattress from long over-use. Only one outlet per bed, not two. Only one small floor fan. Dorm could be locked from outside. I was only guest in hostel for 3 nights, but manager Louis wanted to sleep in dorm with me, even though his room is only feet away. Dont know why. I refused. Louis speaks no english n didn't understand my spanish--but maid did. My bed sheet was removed after one night, dont know why. Watched my movements, followed me--i hope he was just bored because I was only guest. Need to change entrance lock so guests can leave without key. Safety issue. Need to fix kitchen stove. Need to fix leaking toilet. There is no chill area. Small rugs to wipe wet shoes, save cleaning, would help.
Annie
United States · Couple · August 2026
+Beautiful property, great location, great breakfast!
−No complaints!
Marconi
United States · Family · July 2026
+Stuff was very kind and helpful
−Kisd breakfast
Clara Melissa
Italy · Couple · June 2026
“My worst and last experience on Booking.com”
+The only good thing about the property is either leaving, or never booking it.
−The property is located a few steps away from the main square. From the moment I stepped into the poorly dimmed lobby with the tacky leopard mat I knew it was going to be bad. I decided not to listen to my intuition and give it a go. I checked in, paid (for the amount Booking.com said and, additionally, for the “covered parking” $5 per day), and got situated in the Deluxe Room which had a queen size bed, two towels (one of which was dirty), a metal rack to substitute a wardrobe and a very very small bathroom. The room was poorly lit, and poorly cleaned. There were spiderwebs all over the window and there were pubic hairs on the toilet (which my boyfriend didn’t tell me about cause he could already tell I was a bit weirded out by my surroundings). We decided to open our luggage and grab my necessities, take a quick shower and then go eat. When we got back to the room there was a cockroach! roaming free in our room and around the open luggage (which caused me a panic attack). We tried making it go away, but it hid in a hole in the wall. Useless to tell you the property did not cooperate with me, nor did Booking.com. DO NOT BOOK THIS PLACE.
Abbie
United Kingdom · Couple · May 2026
+Beautiful interior and a really comfortable stay. The owner couldn’t have been more helpful and even ordered us in pupusas in the evening. The breakfast was fantastic and all the staff were so friendly.
Pearl
Hong Kong SAR China · Solo · May 2026
“Terrible experience do you stay there its like a ghost hotel”
−There were insects crawling on my bed, my legs were itchy the whole night, there were puddles of water on the floor in the bathroom, the room was so hot as there was no air con, there was no single person in the hotel i am the only guest it felt creepy not gonna lie, also worst thing was they said breakfast is included and i asked them to prepare for me at 730am in the morning because i have a hike, they confirmed but then never provided the breakfast the next day they said the kitchen was broken. I booked for three nights but changed to one night after the bad experience. Also my app says the night costs $15 USD but they charge me $18 USD for the night and the staff literally locked the door and trapped me inside the hotel until i paid $18 USD, I literally cannot leave physically as they locked the hotel entrance door, terrible experience
Karina
El Salvador · Solo · July 2026
“Ya no regresaré a hospedarme allí”
+La amabilidad
−Las camas ya tienen demasiado uso al parecer, almohadas demasiado duras, no hay agua caliente.
Markitos Lemus
El Salvador · Solo · June 2026
+Todo excepcional, buen precio y buena atención.
−Que confirme una habitación y me dieron otra
Sr. Castillo
El Salvador · Solo · April 2026
+Mal
Nuria
Spain · Solo · April 2026
+La cama
−Tener un baño con WC y ducha para 4, pero que podríamos haber sido 8. Me hacía pis y estaba ocupado con alguien duchandose. En la habitación había una especie de ventilador, que apenas enfriaba. Incluía desayuno, pedí que al irme pronto se me dejara para la tarde y no fue posible.