Reviews from guests who stayed at this hotel, shared by our hotel supplier. Score based on the latest 30 reviews.
Boucher
Canada · Couple · November 2026
“Disappointed in the staff for charging me extra for a room I had already booked.”
−I was not given the jacuzzi room I had originally booked on booking.com. When I contacted the staff, I was told I must have made a mistake and there was nothing they could do except upgrade me to the jaccuzi room at an additional cost. This is disappointing and I will not be staying there again nor will I be recommending Horseshoe retreat to anyone.
Brad
Canada · Couple · September 2026
+The room wasn’t ready and we had to find other accommodations at 10pm at night
Mellissa
Canada · Couple · June 2026
“Worst experience I’ve ever had.”
+We walked in to our room to find people already staying there sleeping. We actually woke them up. This would be absolutely terrifying if I was by myself not with my partner and I was in the room sleeping in my bed and people just got the lock combination. For our room and just walked in and woke us up out of our sleep. This was the worst experience I’ve ever had. Not only did we have to wait hours to receive the unit number and codes for the room that was actually occupied by other people by the time the whole ordeal was over and done with it was past midnight and impossible to find anything.
−Was occupied by other people and the host seemed intoxicated and had no idea what was going on very unprofessional and obviously from my other post we got booked into the same room of somebody else and walked in on people sleeping.
Jannette
Canada · Couple · February 2026
+Our room was very clean.
−The exterior access code did not always work to get back in.
Aileen
Canada · Family · August 2025
“Highly recommend and would book again”
+Location perfect for what we needed. Property immaculately clean, well laid out. Instructions from host and communications were perfect. Very comfortable.
−Nothing.
Terri
Canada · Family · June 2025
“Poor management, poor housekeeping.”
+Close to our venue. Room was ok.
−Emailed instructions were poorly worded and confusing. When we opened the pull out couch there was hair and crumbs on the mattress. We returned from an event in the evening and both the 2440 parking spots were taken. I couldn't find a way to contact anyone about it. The phone number went straight to voicemail. I don't know if our neighbor in 2440 was a customer or management but they were going in and out of the door in our connecting hallway consistently for over an hour starting at 7am. They must have gone in and out at least 20 times. We had a late night so this was very frustrating. Overall, I would not recommend this place. Poor management.
Janet
Canada · Business trip · April 2025
“The host was helpful with any questions we had. We would stay here again.”
+It was very well laid out. There was lots of room for the 5 of us. It was nice having the deck on the back off of the livingroom. The beds were very comfortable. Loved the pool!
−The kitchen could have been a little better stocked with dish clothes and towels and garbage bags. None of the knives seemed sharp. Also, we ran out of dish soap in the kitchen and hand soap in the bathroom. The livingroom carpet could have been vacuumed a little better, we noticed little bits of popcorn and small game pieces left behind.
Kamal
Canada · Family · December 2024
“Disappointed”
+Bed are comfortable.
−We were informed that the pool and sauna were closed the hours after we confirmed and paid! They knew about the closure before, and they never told us about before we booked! The heater was preset and did not allow adjustment, my wife and daughter were cold at night, and my daughter got sick the next day. The shower water output is set maximum water saving, not a good experience!
Victor
Canada · Group of friends · December 2024
“Exceptional”
Whittingstall
Canada · Family · November 2024
“Cozy place”
+Room was nice and cozy
−The pool and hot tub weren't open and closed for repairs. One of the main reasons we booked here with our toddler We didn't know until the day of that they were closed The TV also did not work, kept logging out of guest mode and shutting off, even after resetting it