Reviews from guests who stayed at this hotel, shared by our hotel supplier. Score based on the latest 20 reviews.
+Impressive staff!
Verified traveler
October 2023
“Front desk customer service was the worst.”
+Do not stay here! Extremely rude customer service from lady at front desk. We paid the city tax in cash when we arrived, however, as we were checking out she tried to charge us again. We advised that we had paid, she insisted we didn’t and treated us as if we were trying to steal from her. Most horrible experience we’ve ever had. I could not believe that she doesn’t keep records of who paid, and treats customers like that. Also, THERE WAS NO BREAKFAST, hotels.com has incorrect information because breakfast is not provided. Rooms are old, outdated, but it’s a good location. I would advise to find a hotel in similar location, just not this one.
+One building 3 hotel wi fi not working
“Roman Holiday”
+Maria and her staff were excellent! Our room was in the condos across the street from the hotel. Very secure. Very italian, which i like.
“Очень довольны!”
+В Риме были в первый раз, останавливались в отеле на 4 суток. Большое спасибо Светлане!!! Отношение к гостям прекрасное!!! Все объяснила, рассказала, нужен чайник - дала, после завтрака с собой пакет собрала! Белье и полотенца меняют каждый день, надо было 2 покрывала и 2 простыни, пожалуйста, для 2 звезд - впечатляет! Отель рядом с вокзалом, 3 минуты, везде, кроме Ватикана, ходили пешком. Сам отель требует ремонта, но все работает, температуру в комнате ставите сами. Наша поездка была экскурсионная, и мы обошли очень много достопримечательностей, благодаря удачному месторасположению. Рядом большой супермаркет, есть оферты по многим товарам. Единственный минус - это завтрак континентальный, выпечка, хлопья, нет каши, сыра. Но общее впечатление это не испортило. Еще раз спасибо Светлане, зарегистрировала на рейс- онлайн и распечатала билеты, а то пришлось бы в аэропорту платить 30 евро, у кого не было распечаток, отправляли их делать.
Verified traveler
May 2018
“zentral, ruhig, freundlicher Service”
+Ich hatte ein ruhiges Zimmer zum Innenhof. Ein Frühstücksbuffet ist vorhanden, was nicht unbedingt üblich in Rom ist.
Verified traveler
April 2018
+Cramped dilapidated room, door jam previously broken then covered with tape, not very secure.
“Super tanio”
+Super lokalizacja wszedzie blisko pieszo. cena tez rewelacyjna. Polecam
“Nice location, terrible hotel”
+The breakfast is minimal at best and only from 8 to 10AM. We booked a quadruple room and they cheated and gave us a double after we prepaid. The elevator is so small, even 2 people and a couple of bags would not fit. The bathroom door did not close and opening back fully, giving us zero privacy. The window in the bathroom was broken and fully open and when it rained the whole bathroom got flooded. Worst off all, when we mentioned these issues to the manager, he got all upset and in a very belligerent way demanded to know “so, what’s the problem”? We had a fantastic 8 days in Italy, but this hotel was the ONLY blemish. We ran out after 2 days and found a much nicer hotel just a block away on Principe Amedeo. Run away from this trash can of a hotel.
“Doable place to sleep”
+Location was handy considering Termini station was close. It was quite loud, you could hear everything from the hallway so recommending ear plugs. Didn't get receipt of the city tax which was paid on arrival, so almost had to pay it again when checking out because the staff didn't communicate with each other. The wifi was good. Breakfast would have cost 5 euros, so didn't have it. There was no problem with storing the luggage after check out. The hotel is doable if you only go there to sleep.