Reviews from guests who stayed at this hotel, shared by our hotel supplier. Score based on the latest 24 reviews.
Ford
United States · Solo · March 2026
+Great location
Victor
Australia · Couple · February 2026
“Welcoming and much appreciated care package of eggs,milk bread rolls and coffee. Very thoughtful”
+Welcoming and warm and appreciated the shuttle service
−A tad snug
Augusto
Italy · Group of friends · February 2026
−Missing enough space for wardrobe.
LIEZL
United Arab Emirates · Couple · January 2026
“Eveythings great and a guy from the hotel did a wholelot of effort to pick us up from our apartment and drive us to kutc”
+Everything! Superb staycation 😊
−Transportation. It would be good if there is a shuttle to and from kutchan station.
thomas
Australia · Couple · January 2026
“Experience exceeded our expectations, hidden gem.”
+Modern, well equipped accommodation perfectly suited to those who want a comfortable self sustained stay. Location was super, everything within a short walk. Staff were great, helpful in giving advice and pointing us in the right direction as well as making us feel welcome. Hinzan provides a free taxi service for guests, this was really helpful for going to and from the mountain to save a cold walk. We will be back!
−Brick of a bed - classic Japan
Ella
United Kingdom · Solo · December 2025
“perfect. staff were incredible and the property was clean modern and centrally located. would book again”
+clean, modern, spacious, central location
−n/a
Brian
Guam · Couple · March 2025
“Good”
Felix
United States · Group of friends · March 2025
“Overpriced and staff is scammy”
+The property was conveniently located walking distance to most restaurants
−I’ve been traveling full time for the past 2 years and for the first time have thee feeling that I have been scammed. There is a sales guy called Mark that we asked to organize a private transfer for us. We asked for the transfer time to be changed and he said it was not possible and neither would we get a refund. We did not ask for a full refund. But he was not willing to give any. When we asked to keep the transfer he refused the service entirely after charging $350. After enquiring about the name of the transport company it turned out it is conveniently named Mark1style. I hope you find better staff for the location that don’t pocket money from the customers.
Christine
United States · Group of friends · February 2025
“Chic and central apartment, great for groups and easy slope access”
+Stylish and very comfortable two bedroom apartment in a great central location. Lots of nice touches, like outdoor ski lockers and a heated ski boot room as you enter the building. The staff runs a shuttle from 8 to 8 to take you anywhere in a 10 minute radius -- that gets you to the base of either of the Hirafu gondolas or into town. Staff were very friendly and very responsive. We also ordered an in-room hot pot meal experience that was a lot of fun and a real highlight of the trip.
−Honestly it was all great. It was a bit pricey, but that was true of everyplace in Hirafu this year.
Nicole
United States · Group of friends · February 2025
“Exceptional”
+The property is close to the slopes and central to grand Hirafu. The staff was super friendly, welcoming, and helpful. The shuttle service was convenient and was the cherry on top of our stay. Staff was also very helpful in arranging our transports to and from the airport.
−We wish the building’s shuttle would’ve taken us to neighboring areas (e.g., Niseko village).