Reviews from guests who stayed at this hotel, shared by our hotel supplier. Score based on the latest 117 reviews.
Verified traveler
January 2020
+Location was great Bathroom very cold, walls too thin can hear the next room and people walking in the corridor. Breakfast was good but get there before 10.30 or the good stuff has been eaten.
GrayRex
South Africa · Business trip · October 2019
“Central location but nothing else”
+I spent 4 nights at Herzen House in a standard room. The room was extremely basic, no bed side tables and a small room. I think I was probably given the smallest standard room.The bathroom had a good shower however the towels were really threadbare. The hotel is located on the top floor and at least there is a lift to the hotel, so getting luggage up is easy. The layout of the hotel is disjointed with reception on one side of passage and the breakfast room and some of the rooms the other side of passage from the lift, and your access card is needed each time to open the doors. Breakfast is terrible, it was a reminder of backpacking through Europe. The breakfast room does provide 24 hour coffee and tea at a self help station, which was good as there are no kettles in the rooms. The metro was further away than advertised. If you want to be close to St Isaacs cathedral then it’s a good location, but the hotel has only its location going for it...I would suggest you find a hotel with the same price that is not as centrally located but close to a metro, as it’s Easy to use and cheap. I also used Bolt/Taxify all the time as it’s also very cheap. So location is not that important as the s
DebyDavid
Family · October 2019
“Deby David”
+The room was very spacious and the beds were confortable. The corridor had a constant smell of cigarrettes, very disagreeable, desoite the signs of no smoking area. Breakfast was very ordinary, with no variety, no fresh juice, very basic. The reception was not very helpful in terms of tips about the city, however supplied us with maps of St Peterburg. Location was superb!
Verified traveler
Group of friends · September 2019
+Very close to heritage sights with plentiful restaurants
Davecox1977
United Kingdom · Couple · August 2019
“Perfect Location”
+We chose this hotel based on its central location and wasn’t disappointed. All the major sites of St Petersburg are in walking distance of the hotel, it has a metro stop round the corner as well. The rooms are spacious and comfortable, a few nice little touches on arrival, your countries flag in the room next to the Russian one, a letter and magnet to welcome you. The room has bed, wardrobe, TV, fridge, hairdryer and safe. Bathroom has clean towels every day and a good shower. Well priced with breakfast included
Beanandlily
United States · August 2019
“Great location, comfortable room, friendly staff”
+This was a last minute booking due to unexpected changes in my travel schedule. I chose it based on a guidebook recommendation, price and location. I stayed there for 4 nights and as a single female traveler, I felt entirely at ease. They were extremely prompt with answering questions and replying to email. They were extremely helpful with ordering taxis. There was coffee, tea, and cookies always available. The staff had a variety of English language skills, but they were always willing to find someone to help with my questions. I loved the location as it was near several attractions and easy to find because of that. It is a 5 minute walk from St. Isaac's to the west and maybe a 10 minute walk to the north end of Nevsky Prospekt. There is a small grocery store across the street. The room itself was quite large, especially compared to the ones in Scandinavia. The room is quiet with the windows closed. It is in the city, so the noise when the windows are open are normal. I would stay here again.
Schmitty86
United States · August 2019
“Enjoyed our Stay”
+We stayed here for 3 nights during our 12 day trip to Norway, Finland and Russia. We chose this hotel after reading about it in a Rick Steves guide. We came by train (3.5 hours) from Helsinki,Finland which was a very easy, comfortable way to travel (all passport paperwork handled from the comfort of your seat) and I'd highly recommend it. The only problem with coming by train and not by boat is that we needed a Visa. In order to get a Visa, you need an invitation from someone in Russia. I contacted the hotel beforehand and they processed our Visa invitations for the cost of about $15 USD per person. We then used Passport Visa Express to process the Visas. From the suggestion of Rick Steves, we also had the hotel provided a car service to pick us up at the train station. The driver was very nice, helped us with our bags, and accompanied us up the elevator dropping us off on the 4th floor in the hotel lobby. The hotel staff spoke English and was very helpful. We arrived at about 11 am - before the stated check in time - but we were shown to our room right away. We were able to eat lunch at a fast food place called Teremok which was a block away. Good homemade stuffed crepes - ask for
Verified traveler
Family · August 2019
+Excellent breakfast! We really felt welcome at this hotel.
“Very cost effective”
+Very good location, very clean and cost effective, friendly staff, free tea all day, excellent place I would recommend
Verified traveler
August 2019
“herzen house”
+good service and location , the room was a little bit small for 3 people and not a lot of sockets in the room , no socket near bed..the room and the hotel was clean,wifi and a safe is avalible , also coffee and tea the whole time we were very satisfied with our stay.