Reviews from guests who stayed at this hotel, shared by our hotel supplier. Score based on the latest 13 reviews.
+Tried to Call and no one answered
Christopher
September 2025
+Thoroughly enjoyed our stay. Thank you.
+Les draps étais sale avec des poils et des kleenex sous le lit, pas personnel pour nous recevoir, attendus demi heure Ce sont des clients, qui nous ont répondus. Expedia devrais bannir cette hôtel de sa liste.
“Terrible accommodation”
+This place is advertised as a hotel, but is just a big house with no one there to help. We arrived at 9.30 at night as you had to be there before 10pm as it stated attended for check in until then. We arrived in an Uber and rang the bell and knocked on the door with no answer. We rried to call the number provided which wasnt answered and the website was out of service. Eventually, a poor young girl frightened answered the door, I asked her if she worked there and she said she was a guest who arrived an hour ago and the same as us she couldn't get in. After several attempts someone answered her call and gave her a code to get in with the instructions to choose a room. We did the same and chose a room ( I dont know what happened to someone checking your photo id details that you were requsted to present....to who?) , once we got to our room with dirty sheets on one bed and no towels, we locked the door to try and get som sleep only to be woken up around midnight by people on the driveway and then in the house, this was a very frightening situation and I felt very sorry for the young girl on her own. The people were loud for around an hour before finally quietining down but we were sc
Terri
Family · August 2025
+There are 2 dohs that live on the property. My sister is allergic to dogs. The dog wouldn't stop barking! We had to leave and get a hotel! There was dirty dishes in our room. One of the beds was sofa bed and it was bent in the middle. I have pictures and a video of the dog barking!
+Lorsque nous sommes arrivés personne sur place, aucune clé de disponible lorsque la personne est venue donc notre porte a été débarrée toute la nuit de plus le matelas, nous ressenti les ressorts il y avait des cheveux des poils il y avait même des canettes sous le lit vide de la poussière, les rouleaux de minou dans les coins Les draps étaient à sécher dehors
Verified traveler
July 2025
“Don’t recommend!!!”
+Drunk owner came out to us after being told she had ‘went to bed ‘ before check in time smelling of booze . We was then shown to our room that was already full , i assume no bed changes was made …. Supposedly pet friendly ( look at the stairs ) . We found a screw on the floor and cupboards full with various bits and pieces . Wouldn’t ever recommend this place !!
+Dear Hotel Management I am writing to express my deep dissatisfaction with a recent experience I had following a hotel booking made at approximately 10pm. After booking, we took a taxi to the hotel, which took around 30 to 40 minutes. Upon arrival, the building was completely dark and the front door was locked. We knocked, and eventually a woman opened the door, but she seemed unaware of our reservation and refused to allow us into the room. She asked me to call someone for assistance, but no one answered the phone despite several attempts. As a result, we were left stranded outside late at night. Fortunately, there was another hotel just across the street, which kindly accommodated us. Otherwise, we would have had nowhere to stay. I attempted to contact customer support through the website, and although they did reach out to the hotel, the hotel refused to provide a refund. I am extremely disappointed by how this situation was handled. Not only were we denied access to a room we had paid for, but the refusal to refund the booking adds further frustration. Had there not been another hotel nearby, or had I not had the means to pay for an alternative, the situation could have been ev
“Bizarre experience”
+A stay at the Hazelwick left us bemused and as if we’d spent a night in a parallel reality. I’m fine with quirky places but this was on another level. There were some good points- our room was more of a cottage with two bedrooms, two bathrooms and a kitchen. The location was good for Gatwick airport and we received a friendly welcome. However, when we arrived, the owner didn’t answer the door and another guest had been waiting there for over half an hour despite it being 40 minutes after check in. We eventually raised the owner on the phone and she’d been inside all along! We got the distinct impression she hadn’t been expecting us! We were then ushered into the garden while she rushed to make up a room for us. She never asked our names. We could’ve been anyone!! In the garden were two dogs which jumped up at us constantly having bolted down the road resulting in another guest having to run after them! My biggest concern was that the garden was full of dog muck (eughh) which the dogs were treading in and then putting their paws all over us. As we were shown our room 30 minutes later, the dogs came in too but worse still, the door had a dog flap so it was very difficult to keep them
+Möttes av en värdinna i bikini !!!! . Urusla sängar. Nyckel saknades till ett av våra 2 rum. Stökigt på bakgården. Hundbajs på gräsmattan. Smutsigt på rummen.