Reviews from guests who stayed at this hotel, shared by our hotel supplier. Score based on the latest 20 reviews.
“Great Location - Bad Service, Tiny Bathroom”
+Owner did not communicate in a timely manner trying to check in. Owner was also rude and did not abide by their stated policy of holding bags. Pics speak for themselves, but the bathroom sink was barely big enough to wash your face/hands properly and many items were broken. Mold growing in bathroom. Excellent location - but the bathroom is very cramped and disgusting and there is no place to store your luggage or clothing in the room.
Verified traveler
December 2019
+Great room, for a reasonable London price. Location was perfect for doing winter wonderland, natural history museum and walking to all the tourist hotspots.
Verified traveler
December 2019
“great night stay in fabulous location”
+Having read the reviews, I wasn’t expecting much, however, I was pleasantly surprised by how nice the room was. Very friendly staff and amazing location. I would highly recommend staying.
“No heater! Nothing like the photo!”
+The hotel room is nothing like the Photo, the heater is not working. The window is not closed properly, the room is freezing cold! As I was working all day till 2am in the morning on 3rd December I have to sent my husband to check in for me, until he checked in we were realising it’s not a hotel, it’s just a basic room in a house, with no reception! As soon as I arrived I tried to find a switch of the heater but failed! Next day I have to tell the owner that I am not happy with the service they have provided, and I think it’s their responsibility to show my husband how to turn on the heater when he check in for me or leave a guidance inside the room! But there is nothing! And I am not the person to call at 2am for help! If I know the room is in that kind of condition I would not book it! I think they are seriously misleading their guest! As next day I have leave to work 7am in the morning I didn’t take any pictures, and I was exhausted, cold, and sick! I just want to leave as soon as possible!
Verified traveler
December 2019
+A great little find. Close enough to two underground stations which put you in easy walking distances of the shopping and museums that the area had to offer. The room was well laid out and gave you room to easily move around. The bed was comfortable and clean. The bathroom clean and a fair size. Thoughtful toiletries were provided e.g. makeup remover. The towels could been a little fluffy and more than one sachet of coffee but if that's all I have to give a negative about for one night it isn't that bad. We would come back.
Verified traveler
December 2019
+Check in wasn't great. Got a text at 5pm on the day. Hard to contact - the number on website didn't work. Then we ended up at a different address to that provided on the confirmation. It was 3 streets away but added stress. Then when we got to the address we had to wait 10 minutes because the shifts had changed. Even though we were then in contact of our location.
+The staff were extremely polite and very helpful. It was excellent value for a such a central location. Would definitely book again
+Despite a misunderstanding at the beginning the stay has been very good. The staff has been going out of his way to help and is very competent. Number 18, the appartment was confortable and well equipped. I recommend the place if you need to stay in harods neighborhood.
+There was a little bit of mould in the shower but further it was perfect. The staff was incredibly nice and the room wasn’t too big but for the price and the place you’re staying at it’s 100% worth it. I would 10/10 recommend and come back.
+I wish it had been clarified that the bathroom is shared... And I wish I wasn’t accused for leaving a bad review before this one, who is my only review of this hotel! I received a nasty toned sms the day of my check out, with the accusations of leaving a bad review...