Reviews from guests who stayed at this hotel, shared by our hotel supplier. Score based on the latest 200 reviews.
AZILAH
Malaysia · Solo · October 2026
−I would like to express my disappointment regarding the RM300.00 charge (after appeal) imposed on me for a cracked or damaged glass table in my hotel room, despite the fact that the damage was not caused by me. I acknowledge my oversight in not reporting the condition of the table earlier upon check-in. However, this was simply because I did not use the table throughout my stay, just as I did not use certain other facilities provided in the room, such as the iron and other amenities. Nevertheless, I strongly believe that the hotel should have proper inspection procedures in place to ensure that every room is in good condition before being assigned to guests. I was informed by the hotel staff that rooms with damaged or missing facilities would not be provided to guests. Unfortunately, based on my experience, this does not appear to have been the case. In this regard, I sincerely urge the hotel management to review and improve its existing policies, room inspection procedures, and methods of determining responsibility for damages, to ensure that guests are not unfairly held accountable for damage they may not have caused. As a frequent guest who has stayed at this hotel on numerous o
Yuan Sheng
Malaysia · Couple · October 2026
“Good location but room is dated”
+Location is very good
−No plug points next to bed
Sas
United Kingdom · Family · October 2026
+- very comfortable bed - beautiful view and central location - free parking space - mini fridge and water/tea/coffee everyday - slippers & vanity kits
−- WiFi didn't work (at all!) for 2 out for 3 of our days. Very very frustrating. - Told there's no place for me to use my laptop except the dining area and later on I found the business rooms myself! No/poor communal areas. - no plugs near the bed - not the most clean - switches need fixing
Philip
Australia · Couple · October 2026
“Good price and location”
+Views of the river and in the centre of town. Good eatery around the corner in walking distance.
Harry
Australia · Solo · October 2026
“Clean and tidy accommodation and staff services were excellent”
Annie
Malaysia · Group of friends · October 2026
+Overall, the room was comfortable and well-maintained. I really appreciated the cleanliness and the pleasant smell of the room. The breakfast was great, and the hotel's strategic location made it very convenient for us to travel to our work locations. Another advantage is that we could enjoy a brisk walk to the nearby mall, waterfront, and shops. It was also easy to find places to have dinner outside, especially since the hotel is close to one of my favourite restaurants, Ceylonese. Overall, it was a pleasant stay, and I would consider staying here again in the future.
−What frustrated me the most was the lack of power outlets in the room. The available power plugs were too far from the bed, making it inconvenient to charge my devices while resting. In addition, the Wi-Fi connection was not very fast and kept disconnecting intermittently. I hope the management will consider adding more conveniently located power outlets and improving the Wi-Fi connection to provide a more comfortable and convenient experience for future guests.
Syed Mohd Mazly
Malaysia · Couple · October 2026
“They even assist me when I ask for handy plast. Thank you”
+all ok
−worth for money
Mohammed Asim
United Kingdom · Couple · October 2026
+Amazing room view Amazing staff Amazing location Amazing price
Anca Elena
Romania · Group of friends · October 2026
“I would warmly recommend for couple of nights holiday, clean and centrally licated”
+Very well located, just across of the Chinese temple and within the walking distance to the main bazar, restaurants, cafes and the waterfront.
−The staff during breakfast isn’t very helpful and organized which matters especially when you are in a hurry to airport.
Samsida
Malaysia · Solo · October 2026
“Overall, it's a 3-star stay: the location near the Kuching Waterfront is excellent.”
+Excellent central location in Kuching's Golden Triangle! Super close to the waterfront and tons of great local cafes.
−Room cleanliness needs to be improved. The carpet was dusty and needs regular vacuuming. The toilet bowl is old/stained and desperately needs to be changed.