Reviews from guests who stayed at this hotel, shared by our hotel supplier. Score based on the latest 100 reviews.
Susan
Australia · Couple · March 2026
+The staff were amazing. So helpful with everything we needed including a pick up for a bus stuff-up and navigating booking systems. Fab location close to Goryu plaza, bus stops and Kamishiro as well as local eateries. Substantial breakfast included in the price and onsen on site too.
−The hotel is quite old and a few things could do with a good clean such as the shower curtain and onsen walls. Also no common room area for preparing own light meals and socialising although a microwave, tea and coffee were always available
Tone
Australia · Couple · March 2026
“An awesome time in Hakuba Japan!”
+Excellent Location, great breakfast and fantastic staff and service! Big Arigato to Jun the manager and Yano the shuttle driver!
Rob
Australia · Family · February 2026
+Friendly staff. Comfortable. Convenient
−Nothing
Seauton
Japan · Family · February 2026
“素晴らしい❗”
+The hotel is simple rather than high-end, but what truly makes it special is the warmth of the staff. Everyone greeted us with genuine smiles and was very kind, which made our stay comfortable and pleasant. The staff were easy to talk to and very approachable, and the place was clean and convenient. The price is also very reasonable, making it a great choice for budget travelers like us. Thank you very much. We will definitely book here again.
−Sometimes the bus becomes fully booked due to reservations, which makes it difficult for us to follow our original plans and forces us to change routes. If it were possible to expand the pickup service or extend the pickup support during busy times, it would be very helpful. We would really appreciate this improvement. But still over all rating is 11/10.thank you!
Akhil
Australia · Group of friends · February 2026
+Compared to hotel room sizes in other places, the room was relatively big. Staff were helpful and free breakfast was an added bonus. Rental discount and lift pass discounts were also good. Hotel was walking distance from the resort and provided shuttle services to and from the resort. Shuttle service was extremely helpful as they picked you and dropped you off when arriving and departing the hotel. Free drying room was also pretty big to store everything.
−I’m fairly particular about cleanliness and generally expect hotel rooms to meet a basic standard in that regard. Unfortunately, this wasn’t the case during my stay. The in-house onsen was only average at best. There was clearly visible mould around the edges and flooring, and the change room itself was extremely small. I only used the onsen once and chose not to return for the remainder of the trip due to cleanliness concerns. Unfortunately, the bathroom in the room was in a similar condition. The shower curtain was covered in mould and appeared not to have been cleaned for a long time. There was also visible hair on the shower curtain, which was concerning given the room was occupied by two male guests. While this may have been a one-off issue, newly provided towels also had hair on them. The bathtub was very small, making it difficult to shower without constantly coming into contact with the mould-covered curtain. Additionally, some of the room lights emitted a noticeably loud buzzing noise when turned on. One light was also positioned unusually low, and I repeatedly hit my head on it. Lastly, there was little to no soundproofing. Conversations and footsteps in the hallway were
hoikei
Hong Kong SAR China · Group of friends · January 2026
+close to goryu ski resort
−old and small bathroom
Reid
New Zealand · Couple · January 2026
+Friendly and so close to the ski field
Qi Feng
United States · Couple · January 2026
“Excellent service!”
+The staff was very attentive, helpful and courteous. We had many requests and they went above and beyond to fulfill our needs. Thank you very much for making our vacation in Hakuba wonderful! We never tried the dinner but we definitely didn’t miss breakfast on our 4 day stay, everything was delicious!
Kunat
Thailand · Family · March 2026
+อาหารเช้ารสชาติดี ที่จอดรถกว้างขวางเพียงพอต่อผู้เข้าพัก ตำแหน่งใกล้ลานสกี Goryu ทำให้สะดวกในการเดินทางไปเล่นตามลานสกี จุดที่พักเงียบสงบคนไม่พลุกพล่าน
−ห้องน้ำที่คับแคบไปหน่อยทำให้การขยับตัวติดขัดบ้าง อาหารเช้าให้เวลาน้อยเกินไปให้ถึงแค่เวลา 08:00 และการ Check out ก็ไวเกินไปให้ถึงแค่เวลา 09:00 ซึ่งควรจะให้ถึงสัก 10:00 - 11:00 จะดีมาก
nullzi ting
Taiwan · Couple · March 2026
+工作人員十分友善，並在退宿前一天會詢問是否需要接送，也會提醒需要事先購買的車票，對交通情況清楚。英語溝通也沒問題。 往滑雪場走是一段上坡，雖然有免費接駁但座位數量不夠多，很多人扛著雪具整個小巴士很擁擠。班次也不密集。扛著雪具走10分鐘上坡是會蠻累的。離超商要走20分鐘。生活機能礙於先天限制，主要還是以滑雪為主。 房間，澡堂，食堂乾淨整潔。 有免費的洗衣機使用還有洗衣粉。烘衣機只有一台就比較少。 早餐豐盛美味。菜色每天還是會有一些變化。