Reviews from guests who stayed at this hotel, shared by our hotel supplier. Score based on the latest 25 reviews.
Peter
United Kingdom · Solo · March 2025
“Disappointing for the price charged.”
+It was in a quiet rural location, very atmospheric in the snow, altho a little awkward walking into town because of the heavy snowfall. There were shuttle mini-buses to some ski areas and to a supermarket. The staff were very helpful.
−The hotel appeared to be an annexe of a larger hotel. The entrance to the Nire no Ki was unstaffed and unwelcoming, with no decoration. The room was rather uncomfortable, with only a high table and a bar stool. There was nowhere to sit comfortably. The breakfast choices were somewhat limited for non-meat or non-fish eaters. Very unreliable wi-fi coverage. It looked as though the two hotels need a major investment to bring them up to their obvious potential.
Taylor
Canada · Family · February 2025
+Staff really nice! Free shuttle to a few hills.
−A little overpriced, not very clean but not too bad. breakfast not good.
Feliks
United States · Group of friends · February 2025
+Large rooms for the price including 2 western style beds and a large tatami mat and futon with all the bedding. Breakfast was great, large spread of choices. Staff was incredibly nice and helpful.
−A bit old, there was an automatic door that wasn’t working
Chris
Australia · Group of friends · February 2025
“Decent place to stay. Not a luxury hotel. Does what it does well.”
+The staff were nice. The vending machines were good. The drying room facilities were the best I’ve seen anywhere in the world. The sports bar has cheap drinks and Nintendo 64.
−The room could have been cleaner when we arrived. The blankets really need to be thrown out and replaced.
Stephanie
New Zealand · Couple · February 2025
“Great peaceful retreat in Hakuba with an onsen and breakfast included option!”
+How it it kind of country side and day from the lights and sounds of main town Hakuba. We really came there for the snowboarding so snowboard all day, eat and sleep was our jam. We will be staying in the city outside of this part of our trip so having a good rest and waking up early the day after was important for us. We liked how the bus had shuttles to selected places but mainly the bus terminal and they accommodated us and picked us up before 3pm on the first day. We forgot our magnet in the hotel so they sent that for us to Hokkaido on our next leg of the trip so really appreciating the hospitality.
−Just slightly outdated but all the essentials were there. No complaints!
Juliana
Brazil · Couple · February 2025
“Perfect! I Will come Back”
+I liked everything! The staff were always very helpful! Especially the motoshi (driver) who was always smiling and ready to help! Another wonderful thing is the bus to the stations that stops in front of the hotel! Very practical and convenient!
−Nothing
brian
Australia · Group of friends · January 2025
“The Japanese take service and respect to the next level.The outstanding thing is the way you are treated by all the staf”
+Everything was very good. The staff were very friendly. The staff treated people very well. I will never forget. They were very helpful in all different ways.
−It is well laid out and spacious.
Thalia
Australia · Couple · January 2025
+The regular shuttles to slopes
−The property is in a terrible location to get sound places, Ubers and taxis are rarely available which will catch you walking up to an hour in thick snow during winter just to get food. Accomodation was very average considering the price. Breakfast and dinner service was average, mostly cold when served. Probably wouldn’t recommend anyone go stay here again.
Tian Chuan
Malaysia · Couple · February 2024
+I love the place with convenience of short drive to Happo-One, even within walking distance. The room was spacious and free breakfast was great! The free drying room and onsen made it even better. The location at outskirt of town made it quiet and not as busy as it gets in town center.
−The place is really old, could do some reno. The walk to the onsen is really chilling, as mentioned by other preview, it is in another building, same as laundry and breakfast spot.
Luke
Portugal · Couple · February 2024
“The gentleman at reception was very friendly and went out of the way to help us out. But unfortunately the room let us d”
+The staff were very friendly and helpful. Breakfast was good
−The room wasn’t very clean lots of dust and very small. The building is in desperate need of renovations to continue operating. The room wasn’t enjoyable to stay in. Perhaps the main building is a little better.