Reviews from guests who stayed at this hotel, shared by our hotel supplier. Score based on the latest 89 reviews.
Don
Australia · Group of friends · April 2026
“Its budget at a premium price, if you pay an extra $100 au a night elsewhere you will be delighted.”
+The location is pretty good, as long as you have your own transport. Its located pretty close to a bus stop, but after 2 days of battling the bus crowds and confusion we went out and hired our own Car. The staff were also very friendly and accommodating. The other guests gave a good vibe.
−Not really sure where to start here. Bear in mind I knew this was Budget accommodation, so my expectations weren't high. As you enter you wiff of a strange smell, I put it down to a chlorine smell from the old pool at first, I suspect its more mold from the place being locked up over summer. I found the room hadn't been cleaned properly, the mattress didn't fit the bed frame. The breakfast was pretty rudimentary which I expected, what I didn't expect was the 2 x $10.00 toasters which hardly worked which were supposed to service all of the guests, no new sheets or towels were supplied (I would have fitted them myself) I was there for 10 days. If you're into gambling, I would suggest dropping $40.00 au into the clothes driers for absolutely a damp return. It a shame really, if the management spent just a little bit money on the place they could make so much better.
David
Australia · Solo · March 2026
“Good value and a great option”
+Clean, basic and very good value
−Breakfast could have had a few more options
fiona
Australia · Family · March 2026
“everything in one spot, great pizzas, staff and breakfast”
+great location, room was warm and clean and heat could be adjusted. window opened for fresh air. great having an in house restaurant and additional bar with pool table downstairs. great breakfast included. could also withdraw cash with a wise card from reception. delicious pizzas. also, a shuttle to pick up on arrival and drop to bus station when leaving. could walk to ski hire and lift ticket purchase and gondola. a longer walk into town
−n/a
Antonia
Australia · Group of friends · March 2026
“A fun enjoyable stay in a prime location. This accomodation made commuting a breeze and the very hands on owners were su”
+I enjoyed the atmosphere and vibe with the on site bar and pizza.
−Nothing
Renzo
Australia · Solo · March 2026
“Great start”
+Location and staff
−A bug was me up during one night
Stuart
Australia · Group of friends · March 2026
+Location
−Clothes dryer is expensive to use, could do with an upgrade
Hermione
Australia · Couple · March 2026
+Great location, friendly staff. Basic lodge but to be expected for the price.
Glenn
Australia · Solo · February 2026
“Great place to stay”
+Location was pretty good. The area around the Hotel was very pretty. Beds where comfortable,
−No Fridge in the room. Need more shelf space in the carboard.
Cheryl
Australia · Group of friends · February 2026
+Our stay was comfortable, the location was central, breakfast was great and staff were very helpful. A fabulous group stay in Hakuba!
Alex
Australia · Couple · February 2026
“I’d stay somewhere else next time”
+The owner was really nice, picked us up from the bus stop. Beds were comfy enough, water pressure good.
−The property and rooms have not been kept up. They desperately need to be refreshed. Walls peeling off, mold in the window frame, heater gave off very odd smell. One of the beds was smaller than single bed, bathroom is tiny (if you’re 6ft+ you’ll be bending down), no Japanese toilet (sad), wifi does not work in rooms at all and poor data signal. The common rooms are bare, no one sits there for a reason. The breakfast is just corn flakes and toast… very sad!