Reviews from guests who stayed at this hotel, shared by our hotel supplier. Score based on the latest 200 reviews.
Muneyuki
United States · Family · October 2026
+The dinner and the breakfast that they provided were among the best of the best! I really like the atmosphere of the whole place, it's nice, quiet, secluded from the others. Staff were very nice and professional. It is a great place to stay in!
Rachel
United Kingdom · Couple · October 2026
“Relaxing retreat”
+Staff were so helpful from check in to check out. We didn’t use the shuttle bus and arrived by local bus, I do note some reviews documented communication as an issue, we didn’t have this. The room is beautiful and both the dinner and breakfast are an incredible experience.
−Unfortunately traveling in October means the AC had been turned to heating only so our room was VERY warm overnight which made for quite unpleasant sleeping conditions.
Robert
Argentina · Couple · October 2026
“Relaxing and in another world.”
+Serene private. Felt as if we were the only ones there
−Nothing
Eden
Israel · Solo · October 2026
“Amazing and magical”
+It was just magical, everything was so peaceful and relaxing it was great.
−The food is very Japanese and needed a bit to get used to it, but the experience was great.
Linda
United States · Group of friends · October 2026
“A beautiful way to relax”
+Our room was lovely and exceptionally comfortable. The private onsen was a treat to have. The expertly prepared meals were an incredible opportunity to explore Japanese cuisine. The staff seems to be large and ever-present to offer assistance.
−Nothing
Verified traveler
September 2025
+The staff are so very polite and helpful. They always put on a smile=) The lobby area is small but the view is really awesome! The room is with 2 stories, everything is neat and tidy, except a part of the wall was quite stained, we assumed it was from the coffee machine which was placed next to it. The signature part was the private onset bath (on the 2nd story), it was truly awesome, the tank was clean and it is very cosy! We enjoyed the facilities in the room, we wish to have spent on more night, except the toilet is separated from the shower place, which is downstairs. We were arranged to have breakfast on the 2nd floor in a compartment at the restaurant. It was really chill and full of tranquillity. We enjoyed the breakfast service so much! Highly recommend if you want to stay away from the common-large-brand-hotel, it's a star and quiet profile hotel
kiyohisa
Family · August 2025
+立地、サービス、食事、温泉とどれも満足できる内容です。 施設は離れとなっており、階段が多く、足の不自由な方にはお勧めしません。 食事は同ランクのホテルの中でも良い方であり、日本酒の種類も豊富で十分に堪能できました。 温泉は弱アルカリ性単純温泉で、肌がスベスベで、これぞアルカリ性の温泉！という感じ最高です。 硫黄温泉が大好きな私でも小涌谷温泉気に入りました。（箱根で一番は芦之湯温泉）
+We spent two very relaxing nights at the Hakone Suishoen and made great use of the private onsen in the room. We had kaiseki dinner for both nights because one of our kids was younger than 10 and was not allowed the Teppanyaki dinner. Staff: Overall, the staff welcomed us very warmly and also put in their effort to make our stay very enjoyable. Most of the staff could speak English as well, so it's not a problem if you don't speak Japanese. Food: What can I say, both the Japanese breakfast and Kaiseki dinner were top notch and were very satisfying. One minor thing I would comment on is that the food tends to get similar if you stay more than one night and choose the same type of meal. They tried to make it slightly different, though. Onsen: The private onsen in the room was very wide and could fit my family of four comfortably. I also went to the public onsen and used the facilities there (the sauna was very hot, and good!). Thank you, Hakone Suishoen, for making our first ryokan experience a very wonderful one. We will definitely be coming back.
Elizabeth
United States · Family · August 2025
“Expensive lodging but the experience is worth it.”
+The food was impeccable and delicious. A highlight of our trip to Japan (including Tokyo and Kyoto). Both breakfast and dinner were served in the kaiseki style and it was incredible. The "room" was more like a mini-house a with a big living area downstairs and a big bedroom and a private onsen upstairs. The service at this hotel was very much 5 stars! Everyone was so accommodating and lovely.
−We didn't actually go to the public onsen or use the facilities, mainly because we were there only for one night and had a wonderful spring-fed onsen to oursleves en-suite but also because one of my children is transgender and the idea of being naked in a single-sex public space was uncomfortable for us. This is not unique to this property just the reality of our experience (traveling anywhere). We prepaid for our room via booking.com but the hotel contacted us separately to let us know that our 10 year old was not included in (the very steep price) so we had some additional costs to make sure she had a futon and meals to eat. Would I change it??? NO!!! It was an experience that can't be missed (we don't stay at many 5 star hotels so this was truly a treat for us!)
“So amazing”
+This was without a doubt the most Lux accommodations I’ve ever stayed in and that is saying something. We loved the provided yukatas. The meals were amazing. The place is spectacular. Start to finish. I highly recommend it.