Reviews from guests who stayed at this hotel, shared by our hotel supplier. Score based on the latest 18 reviews.
cristina
Spain · Couple · May 2026
“everything great!”
+The service was very kind. Best hotel we could find nearby quality/price. The food was delicious. The room was very big and cleaned every day. Everything felt comfortable and at the same time cozzy. We went to the mall nearby (10min walk) multiple times during our stay for food and some shopping and was perfect located. We also had a massage place 5min walk from the hotel that we used few times and we had a great week.
−the taxi from the airport couldn't find the hotel on our arrival the first day, after many calls and multiple failed attempts, we learned the hotel uses a different name than the one mentioned here on Booking, which is Urban Island (you need to choose this name on the directions, otherwise it will take you to the wrong place )
wong
Singapore · Family · May 2026
“Peace and tranquility stay”
+Very comfortable environment
−Nil
+I went for the F1 Event. Hotel is 3 stations (stops) always for Shanghai Circuit and approx a 10 min walk from Anting Station. There is heaps of food options and shops nearby (at Anting Stn). spacious hotel rooms and comfortable. Staff are very friendly and helpful
“Manque entretien et choix petit dejeuner”
+Lit inconfortable et surtout usé. Petit dejeuner végétarien mais informé sur place. Je ne reviendrai plus, il y a plus de choix plus compétitive à coté.
+スタッフが親切でした＾＾
Arcane
Group of friends · September 2019
+Hotel is at a good location if you have business in the NW part of Shanghai, or Disney; it's only a 5-minute walk from the metro station and also close to the Anting-North train station. The rooms are big and clean, room service is excellent and the food is top quality. The basement has a nice gym with lots of equipment but smells a bit musty, maybe because this summer has been hot & humid. The property manager (Julie) is super helpful & friendly, and is always around to help with transportation, directions, hotel questions etc. In short, would definitely go back here any time in the future.
kristof11112
Business trip · June 2019
“Nice special service from the hotel General Manager”
+First time in my life that the hotel General Manager offered me to repair my suitcase after she saw I had lost a wheel, and was moving the suitcase on 3 wheels. The same night my suitcase was in my room, fully repaired !!
garyr48
United Kingdom · Group of friends · April 2019
“Excellent Grand Prix stay”
+We stayed here for 7 nights for the 2019 Grand Prix. The hotel is a 5 minute walk to the Anting metro station which is just 3 stops on the metro to the Shanghai Circuit (15 minutes max) so the location was perfect. The hotel is very, very clean in every part we visited so if that is something you look for, the Urban Island is the place for you. The staff could not do enough for us with Julie, Emma, Amy and Edward all standing out for a special mention. The breakfast had everything you wanted and if it was not there all we had to do was request it and it was cooked for us. Continental, western with bacon/eggs/beans/mushrooms/tomato and traditional Chinese foods were all available. All facilities were extremely clean with beautifully furnished rooms. Towels are changed every day even if you don't request it which was a nice touch. Tea and coffee making facility in the room which you do not get everywhere these days with 2 complimentary bottles of water every day. The hotel grounds are stunning. We spent about an hour watching an old Chinese man fishing in the hotel moat with his wife paddling the boat. It was so calm and peaceful. All in all I could not find any fault with the hotel
Verified traveler
April 2019
+Staff very friendly with English abilities. If you’re from overseas don’t hesitate. Fabulous 8 nights here. 5 stars
garykW1352YB
Malaysia · Business trip · December 2018
“It's really on an island..!!”
+Stayed from 20th. November till 26th. Very grand in the old style,GM & staff very helpful. Room was very good but could be a little bit brighter at night. Food, especially breakfast, was fantastic most of the time. Took a walk around and realised it had a 'moat' around it ..so it is really an island..kind off... A short walk out to the main street and you can access more restaurants and malls if thats your kind of thing. I was there for a race event at the Shanghai International Circuit and the Urban Island is convenient and just 20 odd minutes away. My bosses from France and the team (from Europe,UK,Australia,Singapore & Macau) have nothing but praise for this hotel..so yup, highly recommended if you need to be in this part of Shanghai...no jams here!!