Reviews from guests who stayed at this hotel, shared by our hotel supplier. Score based on the latest 200 reviews.
Denise
United Kingdom · Couple · November 2026
“Perfect loved every minute”
+Welcoming, amazing room, location fab
−Nothing to not like
Samantha
United Kingdom · Family · October 2026
“Staff were lovely but overall cleanliness was not what I would have expected.”
−Room and bathroom were not very clean. Cobwebs handing down and carpet not hoovered well - under the bed was bad.
Simi
United Kingdom · Couple · October 2026
“Avoid if possible”
+Location and staff
−I previously stayed here in room 8 which was lovely. I then returned and was put in room one but had to change it bevause the ceilings were too low and my partner is 6'3". We were offered the family suite which was definitely not ready for us and had clearly not been used for ages. The cleanliness was the lowest of any hotel I've ever stayed at. There were 6 flies in the room my boyfriend had to remove. Stains all over the carpet. We had to play the floor is lava and our naked/socked feet did not touch the ground unless in shoes. Cobwebs in the windows and the bathroom window was sticky and hard to open. Mould on the ceiling. The family suite is not secure, you can walk out of your suite via emergency exit (which is accessible via both sides) and can be used to gain access to the apartment below. Huge security breach. It is not secure or safe in anyway. God forbid you are there with minors. No plug sockets near the bed side tables, no lamps and tables are not sturdy. We tried to book elsewhere but it was the busiest weekend in Hastings so we wre stuck unfortunately. Never had an issue with the staff but the hotel standards where abysmal as were the safety standards.
rod
United Kingdom · Couple · October 2026
“Great for a one night stay location was perfect for me, friendly welcoming staff and I would stay again.”
+Quiet location, friendly and helpful staff, reasonable rates
−Decor was tired in places
Rory
United Kingdom · Solo · October 2026
+Chad & Beth were Brilliant hosts, very kind and helpful. An asset to the hotel. The vegan breakfast was perfect! Hope to visit again soon.
Carolyn
United Kingdom · Couple · October 2026
“Would book again, price reflected provision”
+Friendly staff, very accommodating and welcoming to dogs. Very tasty breakfast.
−The building was tired, breakfast tables not fully cleaned after previous breakfast, no toast offered at Breakfast.
Maurice
United Kingdom · Couple · September 2026
“A pleasant stay completely ruined at the final moment by an unprofessional check-out encounter.”
+Good location and charming setting. The hotel room itself was large, very comfortable and clean. Good facilities within the room for a comfortable stay.
−(1) Fruit & veg not delivered on the day, so breakfast options were limited. (2) We had a generally good stay, but the final interaction left a very sour taste in our mouths. Our checkout time was 11:00 AM, and we admittedly ran a few minutes behind schedule. At 11:23 AM, we were literally about to step out of the room with our bags to head downstairs when a staff member knocked on the door. Instead of a polite greeting or offering to help with our luggage, they accusingly stated, "You should have checked out 23 minutes ago." While we take responsibility for the slight delay, this confrontational approach was completely uncalled for - especially since we were already actively departing. The cover of the room brochure states, "Leave Replenished." We certainly did not leave feeling like that; instead, we left feeling incredibly uncomfortable, unwelcome, and stressed. In the hospitality industry, a final interaction heavily influences a guest's overall impression. Lecturing a guest who is already on their way out is incredibly poor customer service. It would be beneficial for the hotel, if Management looked into staff training and etiquette. This hostile encounter completely ruined wh
Katherine
United Kingdom · Family · September 2026
“It would have been a most enjoyable stay had it not been for the issues.”
+The manager was very welcoming, showed us to our room, + the cot we’d requested was there for us arriving. There was a buzzer in the room to press, if we needed anything, which I thought was a reassuring + nice touch. Breakfast was very nice, with good quality products, with plenty to choose from, although I really did miss my mushrooms 😂 because they hadn’t been delivered ☹️. The service for breakfast was good, swift, + well catered for. It was very dog friendly, even allowing them in the dining room 😁. All in all, the front of house people were lovely, polite + welcoming.
−Disappointingly, our room was not very clean. At first, I noticed the skirting board were dusty in the obvious places, + the bedside tables + lamps were too. But the bed, linen, + towels were clean. The bed was a lovely big bed but the mattress was a bit lumpy as there were craters (for want of a better word) on each side of the bed. There was no chance of us falling out 😂. When we returned to the room, later in the day in time for bed, our little one was playing with their toys on the bed. They were driving their little train along the top of the headboard + the dust was flying off! On seeing this I used some baby wipes to clean it off. I then decided to continue cleaning the areas around the sleeping area. At this point I was feeling very disappointed + decided to take one of the wipes I had used downstairs to show the manager. He agreed it was not acceptable, said he would speak to housekeeping, + offered to come up + clean it with a cloth. At this point, it was not convenient to do so, with the little one needing bed. Of course, after this, I started noticing other areas, + in the bathroom. The following morning we were leaving for the day in a rush. When returning, I noticed
Jan_Husum
Germany · Family · October 2026
“Für eine Zwischenübernachtung sehr schön”
+Sehr schöne Lage, ausreichend Parkplätze. Das Frühstück war sehr schön mit ausreichend Wahlmöglichkeiten. Nach Filterkaffee muß man extra fragen. Sehr freundliches Personal.
−Die Dusche könnte eine Renovierung vertragen. Das Familienzimmer besteht aus 2 Zimmern plus Bad. Da der Notausgang vom Flur des Familienzimmers abgeht ist die Tür zum Familienzimmer nicht abschließbar. Man muß also damit rechnen, daß plötzlich wildfremde Menschen in der Wohnung stehen.
Sabrina
Netherlands · Couple · October 2026
“Teleurstellend”
+Het personeel was heel vriendelijk, dat was dan ook het enige wat positief was aan dit verblijf.
−De kamer was niet (goed) schoongemaakt, er was zelfs geen toiletpapier op de kamer. Na dit gemeld te hebben kregen we gelukkig een andere kamer. Ook niet top maar beter dan de eerste kamer. Het pand is heel oud en het is er erg gehorig.