Grand Mercure Batam Centre

Name: Grand Mercure Batam Centre
Address: Batam, ID

9.2Excellent12 reviewsSee rooms

Hotel

Batam

Facilities at a glance

Free Wi-Fi
Parking
Airport shuttle
Gym
Breakfast
Concierge

About this place

Discover a tranquil escape at Grand Mercure Batam Centre, where modern luxury meets serene comfort. Indulgent Spa Experience Unwind at our full-service spa offering a variety of rejuvenating massages, ensuring you leave our hotel feeling refreshed and revitalized. Diverse Dining Options Savor delightful international cuisine at Ambrosia All Day Dining. Enjoy 24-hour room service or sip a refreshing cocktail at our poolside bar while taking in the beautiful surroundings. Unmatched Convenience With complimentary Wi-Fi, concierge services, and direct access to nearby shopping and attractions, our hotel is designed for both leisure and business travelers, providing a seamless experience from start to finish. Don’t miss your chance to experience the charm of Batam,book your stay at Grand Mercure Batam Centre today!

Choose your room

Pick check-in and check-out to see live room prices.

6 room types

Choose your room
Room type	Guests	Show prices
Deluxe Suite, 1 Double Bed, City View 64 m²Double bed	Sleeps 3	Show prices
Executive Room, 1 King Bed, City View 43 m²King bed	Sleeps 3	Show prices
Deluxe Room, 2 Twin Beds, City View 30 m²2 × Twin beds	Sleeps 3	Show prices
Superior Room, 2 Twin Beds, City View 40 m²2 × Twin beds	Sleeps 3	Show prices
Deluxe Room, 1 King Bed, City View 30 m²King bed	Sleeps 3	Show prices
Superior Room, 1 King Bed, City View 30 m²King bed	Sleeps 3	Show prices

What this place offers

Internet

Free Wi-Fi

Parking

Transport

Airport shuttle

Pool & wellness

Food & drink

Restaurant
Breakfast

Services

24-hour front desk
Concierge

Accessibility

Accessible
Elevator

Outdoor

Garden

Location

Address
Batam, Indonesia
1.2 km from the center of Batam

Questions about this stay

Quick answers from the information this property gives us.

What are the check-in and check-out times?
Check-in from 14:00. Check-out by 12:00.
Is Wi-Fi included?
Yes, this property lists free Wi-Fi.
Is parking available?
Yes, this property lists parking. Check the room offer for any fee.
Can I add breakfast?
Breakfast is available with selected room offers.

Guest reviews

9.212 reviews

Reviews from guests who stayed at this hotel, shared by our hotel supplier. Score based on the latest 12 reviews.

Cleanliness9.3

Service9.6

Location9.4

Room quality9.0

Amenities8.6

Value for money8.8

Food and drink9.5

Victor
October 2025
10.0
+Excellent
Xinyi
Family · September 2025
10.0
+Really near the ferry terminal, farther from the rest of town (which means peace and quiet). Short ride into the popular areas and malls. Amazing amazing amazing staff, that was the best part about this hotel!
Boon Cheong
September 2025
4.0
+Imposition of deposit when past few times don’t have. Room not ready. Soundproofing not good.
Wan Ka
September 2025
8.0
“Business trip in Batam”
+very comfortable hotel, staffs are friendly and helpful. However the gym close a bit early at 8pm.
Zy
September 2025
10.0
+Clean and staff is courteous
Khairunnisa
July 2025
10.0
+Brand new hotel in Batam. Staff were helpful and friendly. Rooms were clean. Would be better if the pools were heated.
Sophia
June 2025
10.0
“Meeting expectations”
+I generally prefer to stay at international chain hotels when I travel, as they offer a consistent standard of service and quality no matter where I am,and this hotel certainly lived up to those expectations. From the moment I stepped into the lobby, I was impressed by the stunning and thoughtfully designed interior. The décor is modern, tasteful, and exudes a sense of quiet luxury. The hotel is relatively new, and everything from the furnishings to the amenities feels fresh and well-maintained. My room was cosy and comfortable, with a great bed that ensured a restful night’s sleep. I appreciated the little touches,soft linens, ambient lighting, and a well-appointed bathroom. What truly made the stay outstanding, though, was the service. The staff here are genuinely warm, polite, and attentive. From the front desk to the restaurant team, everyone made me feel welcome and well taken care of. They were always ready to assist with a smile, which added a very personal touch to my stay. Breakfast was another highlight. The spread was extensive, with both local and international options, freshly prepared and beautifully presented. There was something for everyone,from hearty hot dishes t
Lee
June 2025
10.0
+The stay was a pleasant one with friendly and helpful staffs. The room is clean and spacious. My family enjoy the stay.
Boon Cheong
June 2025
10.0
+Very well designed, customer orientated hotel.
Priscilla
Family · June 2025
8.0
+Everything was perfect except that the swimming pool is a bit small so it look crowded. On the 1st night at around 11plus there was a power failure in our hotel room for multiple time, after waiting for abt 20 min, my husband & I wanted to go down to the lobby to check cos I tried to called the reception 2 to 3 times but no response. The lift is not working as the whole floor have no power at all not even the staff lift & the stair case door was only accessable on one side so not sure if we can exit on the lobby level or can we go back to our hotel room if we cannot exit, just when my husband have to go down the stairs the power came back. I immediately called the reception. The staff just comment that there was power unstable but the power tripped still continue. Then after a while only our room power is still down. My husband decide to go down to the reception to inform cos we are going to sleep but could not due to the power failuer incident. Finally the power was back & the hotel send their engineer to the room to verify but the power was fine by then.Both my husband & I could not went back to sleep after the incident. The buffet breakfast taste was nice & there are a wide vari

Good to know

Check-in & check-out
Check-in from 14:00 · check-out until 12:00
Pets
Pets are not allowed

Facilities at a glance

About this place

Choose your room

6 room types

Deluxe Suite, 1 Double Bed, City View

Executive Room, 1 King Bed, City View

Deluxe Room, 2 Twin Beds, City View

Superior Room, 2 Twin Beds, City View

Deluxe Room, 1 King Bed, City View

Superior Room, 1 King Bed, City View

What this place offers

Internet

Parking

Transport

Pool & wellness

Food & drink

Services

Accessibility

Outdoor

Location

Address

Questions about this stay

What are the check-in and check-out times?

Is Wi-Fi included?

Is parking available?

Can I add breakfast?

Guest reviews

Good to know

Check-in & check-out

Pets

Guest reviews