Reviews from guests who stayed at this hotel, shared by our hotel supplier. Score based on the latest 167 reviews.
“Grand Hyatt Macau - a destination”
+As globalists, we’ve been to many Hyatts and we can confidently say that Grand Hyatt Macau is at the top in terms of staff friendliness, attentiveness and helpfulness. Not sure how GHM hire/train/retain their excellent staff but I wish other Hyatts can do the same. We consider Grand Hyatt Macau a destination in itself when considering visiting Macau. The hotel is just a short walk to the Venetian and other Casinos. Our room was clean, well appointed and the hotel/casino surroundings are very well kept. Free shuttles to various locations including Macau Central, the port and airport are available right outside and to the left of the hotel. It’s the staff members who made our stay so wonderful and memorable! Ken from the executive lounge helped us check in and detailed the amenities available to us. We see Ken on multiple occasions during our 3 night stay and he always seem to be on top of things on the floor. The times that we conversed Ken made sure our needs were being met completely. Peggy on the executive floor is just wonderful and attentive. My wife has a bit of a chronic cough and Peggy noticed from across the room and brought her a warm water as we were sitting down. It was
“Enjoyable Stay with Elderly and Kids”
+The hotel is very conveniently located at the Macau strip, with access to the train bringing you to Taipa within 4-5 stops. There is also shuttle to and from the port with some waiting time. The rooms we got based on our package with house of dancing water show were spacious and clean. The pool area and the women's lounge were well maintained and clean. The staff were also very attentive and welcoming.
“Awesome stay in Macau”
+Fantastic hotel, exceptional club lounge, huge rooms, awesome swimming pool with many little hot tubs. Huge amount of breakfast options at Mezza. Convenient location next to City of dreams shops and casino as well as shops in the Londoner and the Venetian.
BrunoMiguelPereira19
Couple · March 2026
“International travelers - Avoid this hotel at all costs”
+This hotel is definitely a hotel to skip for any western/non Chinese speaking guest, starting by the fact that most of the staff doesn’t speak any (basic) English. We experienced this problem in the reception (including assistant front desk that checked us in), in the concierge, in the housekeeping, in the breakfast and in the lounge - so definitely it’s not an isolated case but rather a widespread issue. Several other issues that make it a really poor experience from a cost benefit perspective (as it’s a quite expensive hotel): - room smelling to tobacco when checking in atound 11pm, more than 1h to solve and change to another one that was slightly better but also not great from smelling perspective - they have several free shuttles from the compound of City of dreams but don’t communicate it in advance - tried to speak with whoever is the actual manager of this property that decides on compensation for such an underwhelming experience, but couldn’t never speak with him/her - Mr Leon in the reception told us it needed be through him and we couldn’t speak with his bosses . That he tried hard but they were not willing to give fair compensation for terrible experience
AChoy
Business trip · March 2026
“Impeccable Service!”
+Been to quite a few Grand Hyatt in the region but definitely my favorite in terms of service! Special thanks go to Joseph (Korean chap) in the lounge and Aris (Philippino chap) in the breakfast buffet, they both are exceptional and I’m truly impressed.
“Two nights at the Grand Hyatt Macau”
+We stayed two nights at the Fountain View Room and the view of the waters of the fountain below was beautiful. Please note that if you book the Dancing Water show with your rooms, you would need to book the nights separately or you would end up with going for the show on both nights. The Show was excellent and should not be missed. The acrobats, the sets and the lighting, with the theatre specially designed and built for this show. We went for the 5pm show so that we would not need to rush through dinner. We finished the evening at Beijing Restaurant, a few steps from the theatre. Highly recommended. Casual relaxed ambience, good service excellent food.
Maps07278213215
Couple · March 2026
“Staycation”
+Upon arrival, there was no luggage assistance service available. When I walked to the elevator, the security guards were chatting among themselves and didn't even offer to help press the elevator button. The room was plain, and the curtains were manually operated. The breakfast service was extremely poor. Only the greeter at the entrance said "good morning." When I reached the table, there were no utensils at all!!! I noticed a male manager who appeared to be Korean. He only smiled at people who spoke English or Korean, and would ask English and Korean-speaking guests if they were satisfied with their breakfast, but completely ignored Chinese speakers. When I asked him to clear my plates, he said "wait a moment" and walked away. When he returned, he even asked me what I wanted. Among all the staff, only Hara (or Hana) had a genuinely good smile. When I was leaving, I passed by many staff members along the way, but none of them greeted me,not even a basic "goodbye."
U9138IOrolands
Family · February 2026
“Exceptional Service, Beautiful Suites, Great Experience”
+The hotel is located in the heart of the City of Dreams, which offers a beautiful atmosphere and is also home to an excellent casino. We noticed that the check-in process was very fast and, above all, highly professional. We arrived at around 8:00 a.m. and were assisted immediately. We were welcomed by a young receptionist named Kathrina, who was exceptionally friendly and answered all of our questions promptly. The team truly went the extra mile by personally showing us to our room and assisting us with any additional requests. This made a significant difference, all delivered in perfect English. A particularly pleasant surprise was receiving a birthday gift along with a card from the management, without having mentioned anything beforehand. This thoughtful gesture was extremely positive and genuinely made me very happy. We stayed in a suite that was absolutely top-notch, offering a fantastic view of the fountain show. The room was very well designed with great attention to detail and featured many amenities. We especially appreciated the availability of international power outlets as well as charging cables for various mobile phones. The bathroom was my family’s favorite part of
Dreamer549948
February 2026
“Wedding anniversary stay did not disappoint . Will return”
+Great hotel with attentive staff. Large clean rooms amazing bed and linen. Club lounge well worth it with wide variety of food and drinks. Staff in the lounge were excellent.
Trail06747354969
February 2026
“A Truly Special Stay - Outstanding Staff & Service at Grand Hyatt Macau”
+Our stay at Grand Hyatt Macau was absolutely wonderful and genuinely memorable. We were visiting to celebrate my mother’s birthday, and it was also our first family holiday since my father passed away, so this trip meant a great deal to us. From the moment we arrived, the kindness, warmth and care shown by the team made us feel very well looked after and completely at ease. A very special thank you to Mavis, who truly went above and beyond. She personally escorted us to the Club Lounge and our room, shared helpful information, and checked in on us throughout our stay. Her kindness, professionalism and attention to detail made a huge difference and ensured our experience was seamless and really meaningful. She is a real credit to the hotel. Check-in was handled beautifully by Beverley, who was warm, welcoming and efficient. At check-out, Kristina looked after us just as well, guiding us to transport with a smile and making our departure stress-free. We were particularly impressed that the team already knew who we were at check-out thanks to Mavis’ communication - it made us feel genuinely recognised and cared for. The room was beautiful, extremely comfortable and spotlessly clean. H