Reviews from guests who stayed at this hotel, shared by our hotel supplier. Score based on the latest 87 reviews.
SPGPlatinChina
Family · July 2026
“Not good for globalists”
+I have a family vacation to Dalian coming up. I heard good things about this hotel so wanted to come as a globalist. I had massive service failures. I spent months looking at dates to see if I could book a standard suite with a suite upgrade award. But here's the main thing. I could never find a date, even to December when few people go to Dalian. I called my Hyatt concierge who also couldn't find a date. Frustrated, I called the hotel directly. The duty manager told me all standard suites are under maintenance. She seemed evasive when she said this. The next day a more senior executive called me and told me that they never put the standard suites on sales on the Hyatt app or on ctrip. They only sell in direct bookings or long term guests. To me, this is breaking the World of Hyatt program rules. This hotel is not exempted from accepting suite night upgrade rewards like some hotels like Park Hyatt Sydney or Alila Napa are exempted. This hotel just chooses to play games and simply never put standard suites available on the app so that no globalist can use a suite night upgrade awards. This is not right. So no globalist should ever stay here. I decided to book my family at the Castle
alexgP221GB
Business trip · July 2026
“Perfect spot”
+Great hotel in an excellent location. With the beach right behind the hotel and excellent restaurants in walking distance, it is a perfect spot for business or pleasure
“Some improvement can be achieved.”
+I booked this property because it is the only Hyatt property in Dalian, was original booking 2 room and 3 night for family vacation, but little one was sick suddenly so we have to cancel the trip and I am the only person staying one night, hotel is very responsive in making my reservation change to just one night. The overall check in experience is not so clear upon my arrival, I am globalist, and all the other Hyatt hotels always check for room upgrade for me when I arrive, but this hotel does not mention any of the upgrade eligibility when I check (I.e. did not even say “sorry we don’t have any availability to upgrade…..” etc) so they just assign me to the room I booked, which I think it will be good lot at least tell me whether try to upgrade me or not. I do think they honor me the free breakfast and lounge access, but the front desk did not explicitly mentioned that as well, the front desk only told me when and where the breakfast and lounge served. The condition and view of this hotel is very nice and employee is having good attitude! One note is the floor to ceiling glass in my room is a little dirty in the outside, I think cleaning needs to be perform more frequent. In gener
Anand
Philippines · Solo · June 2026
+The rooms were world class, even by other Grand Hyatts i have stayed at in other countries. The room automation/technology. attention to detail to basic conveniences...all cant be described, need to be experienced to appreciate. Infact the giant window and breathtaking view itself is worth it.
−The post 10pm room service situation needs to be re-looked at. Issues no menu for post 10pm menu Cant order thru Hotel room phone a person comes in holding electronic menu for you to be able to make an order. Not a huge inconvenience, just surprised for Grant Hyatt levels. On a positive, food was great, and is delivered fairly fast,
leroyxiao
Business trip · May 2026
“upgrade the room”
+I booked the twin room, when I check in, they found only myself, they helped me to upgrade to the suite with the king bed, that is awesome.
_P6720OC
Couple · March 2026
“대련에서 겪은 호텔 중 가장 만족스러운 투숙이었습니다.”
+우리의 기념일에 Grand Hyatt Dalian에 투숙한 선택은 매우 탁월한 선택이었습니다. 프론트, 컨시어지, 하우스키핑, 식음업장, 클럽라운지, 객실의 퀄리티, 객실의 전망 등을 고려할 때 절대적으로 Grand Hyatt Dalian가 좋았습니다. 대련을 다시 방문할 계획이고 우리는 Grand Hyatt Dalian에 또 다시 투숙할 예정입니다. Choosing to stay at the Grand Hyatt Dalian for our anniversary was an excellent decision. Among the hotels in Dalian, we have experienced the Four Seasons, Conrad, Hilton, InterContinental, and The Castle Hotel. However, considering the front desk, concierge, housekeeping, food and beverage, Club Lounge, room quality, and room views, the Grand Hyatt Dalian was absolutely the best. We plan to visit Dalian again and will definitely be staying at the Grand Hyatt Dalian.
blueseaspalmtrees
Couple · March 2026
“The Grand Hyatt Dalian is one of the most beautiful hotels I’ve ever had the pleasure of staying at.”
+The Grand Hyatt Dalian is one of the most beautiful hotels I’ve ever had the pleasure of staying at. Our room was modern, spacious, and impeccably clean, with a stunning view of the Yellow Sea and the Changhai Cross-Sea Bridge. The hotel is perfectly situated, just steps away from Xinghai Park, Binhai Road, and the Dalian Xinghai Aquarium, making it an ideal base for exploring the area.
goelkir
Business trip · February 2026
“great Stay Again”
+Good stay, warm welcome, great hospitality, limited options for vegetarian, great view of the sea, a lot to explore near by
Quest23162681757
Business trip · January 2026
“room extremely cold and air con not working”
+room is very cold every i set the temperature to 30 degree celius. not sure why a 5 star hotel is so bad in controlling temperature during winter time
atharakhan2022
January 2026
“Dalian, the surprise city!”
+Amazing location with a great lounge, friendly, helpful staff, and managers. Breakfast is delicious and enjoyable. Rooms at every comfortable. Make sure you try and get a bridge view room. Gorgeous light show at night. The Tacos in the bar (42nd floor) are spicy and delicious!