Reviews from guests who stayed at this hotel, shared by our hotel supplier. Score based on the latest 50 reviews.
“Not Happy with Grand Bleu”
+The room was absolutely dissapointing, Pool was dirty, fridge not opersting door missinf from room, steep hill to get to reception. Not suitable for anyine wishing to have a holiday.I paid 3636.00 for nine nights and never received a refund.
Joseph
Group of friends · January 2020
+Upon arrival there were many issues. I was very upset. My experience started like this. 1st, I checked in and right away they charged me 2000 “security deposit” then asked to pay for my stay, but I had already paid through Travelocity. After going back and forth they confirmed I had paid. 2nd, they put me in a van and took me to my room 5 minutes away. The girl had like 40 keys and she tried every key and couldn’t open the door. A lady opens the door semi naked. They didn’t know someone was staying there. The lady in the room looked mad and said “the phone doesn’t work, I asked for towels three hrs ago and no one brought them yet.“ So then they told me to wait, the girl left, and came back and said “we are going to put you in another room.” (The room they put me in had insect issues and the guest was moved). There were no towels, phone didn’t work (you had to take a 7 minute hike to the front desk), and the tv did not work. 3rd, they offered free bfast, but it was already included with my reservation. I asked for it at 7 but didn’t bring it until 9. 4th, I went on a trip and when I came back the door was locked and couldn’t access my room. When they opened the main door I found my
“ผิดหวังมาก”
+แย่มาก จองห้องพักแบบครอบครัว ผู้ใหญ่ 8 คนเด็ก 2 คน จ่ายเงินเต็ม โทรยืนยันการจองกับที่พักเรียบร้อย มีใบยืนยันการจอง (จองเข้าพักวันที่ 29-30 ธ.ค) พอวันเข้าพัก โรงแรมก็แจ้งว่าไม่เคยได้รับข้อมูล และอ้างว่าเพิ่งมาทำงานใหม่ทั้งทีม มาถามว่าเราคุยกับพนักงานชื่ออะไรไว้ ทำแบบนี้ เพื่อจะรับคน walk in ในราคาที่สูงกว่า พนักงานทั้งโรงแรมไม่รู้อะไรเลย ขนาดชื่อโรงแรมยังบอกว่าไม่รู้จัก พนักงานต้อนรับ แม่บ้าน ถามอะไรก็บอกแต่ว่าไม่ทราบ เพิ่งมาทำงานทุกคน บรรยากาศรอบๆ โรงแรม เหมือนรกร้างมานาน ห้องรับรองแขกเป็นห้องเก็บของ สกปรก ไม่ได้ทำความสะอาดมานาน แต่ยังเปิดให้แขกเข้าไปนั่ง เสียเวลา เสียความรู้สึก มีพนักงานคนนึงบอก ปกติไม่มีแขกเข้าพักหรอก ก็สมควรกับสภาพโรงแรมที่เห็น อย่าหลงเชื่อรูปที่รีวิวไว้นะ ปล.เราเสียดายไม่ได้ถ่ายรูปมาลงให้ดู เพราไปถึงที่นั่นแล้วไม่มีห้อง ต้องวุ่นวายหาที่พักใหม่ แนะนำให้หาที่พักที่อื่นกันนะคะ
Verified traveler
December 2019
+This is probably the worst experience I've ever had. I booked the hotel through Expedia and the
Verified traveler
September 2019
+The staff sevice was really awesome. The food prices in the resort restaurant were high. Nearby not much eating option. The resort could be maintained more cleaner
“disappointing”
+We were disappointed with our stay. The location is not amazing it’s right at the top of a very steep hill so there’s is literally nothing to do especially at night time,a unless you want to be spending lots on taxis. However this did mean the views were great from the pool in our room. The hotel services were not as advertised either. There was no WiFi in our room, we raised this with reception but they just said there is but will look into it tomorrow not ideal when your checking out tomorrow. We were around a 2/3 minute walk from reception so I believe we were just too far for the WiFi to reach, considering all of our party couldn’t connect to WiFi. They also advertised in the listing as having spa services, they were no existent and seemed to be under renovation, yet this was not stated in the listing and no compensation provided. We paid for an American Breakfast Set, which cost 300 baht. It was very disappointing and not as described. Selection of fruit was just watermelon, it arrived cold, things were missing/wrong, didn’t really resemble an American breakfast - why was there salad? Overall do not recommend getting the breakfast over priced and bad quality so bring breakfast
“Λιγότερο των απαιτήσεων!”
+Το δωμάτιο ήταν διαφορετικό από αυτό που είχα δει στις εικόνες του site σας. Μόλις φτάσαμε μας ζητήθηκε 2000 baht για εγγύηση!!! Ενώ η πληρωμή μου είχε γίνει ηδη με κάρτα. Είναι η πρώτη φορά που μου ζητάνε κάτι τέτοιο. Βέβαια πήραμε τα χρήματα πίσω αλλά υπήρχαν στο δωμάτιο ελλείψεις από πιάτα, σπασμένο καδρακι που φοβόμασταν ότι θα κρατηθούν από την εγγύηση παρόλο που δεν είχε γίνει από εμάς. Το πρωινό ήταν μέτριο. 2 στις 3 μέρες τα αυγά ήταν σχεδόν ωμά. Πολύ μακριά με τα πόδια από το κέντρο της Καμαλα αυτό μας ανάγκασε να νοικιάσουμε αμάξι. Ο κύριος που είναι στην νυχτερινή βάρδια ειρωνικός και στο μοναδικό μας αίτημα να έρθει κάποιος από την reception να μας πάρει με τα πράγματα γιατί έβρεχε και έπρεπε να περπάτησουμε έναν δρόμο κατηφορικό μέχρι την ρεσεψιόν. Έπρεπε να είμαστε εκεί στις 7:00 το πρωί για να πάρουμε το βανακι που θα μας πήγαινε στο λιμάνι. Από τις 6:30 τον καλουσαμε και τελικά 7 πάρα 5 κατεβήκαμε μέσα στην βροχή το μονοπάτι. Τελικά είδαμε ένα βανακι να ανεβαίνει. Το βανακι αυτό όμως δεν ήταν του ξενοδοχείου αλλά της εταιρίας που θα μας μετέφερε στο λιμάνι. Καθόλου επαγγελματίες και καθόλου συνεπείς. Επίσης η πετσέτες δεν ήταν κάθε μέρα σε αριθμό ίδιες. Δηλαδή αντί
Verified traveler
August 2019
+No me gusto nada, es horroroso, y los trabajadores ni entienden ni quieren entender
Verified traveler
Family · August 2019
+Don’t stay here. We had a 3 bedroom pool villa and there wasn’t one thing we liked. The lack of toilet paper, towels, hand towels, robes, tissues, menu or folder of hotel options & services, outdoor furniture etc I can almost accept. But the lack of hotel hygiene and cleanliness and rude and aggressive attitude from the manager and owner is unacceptable from any hotel in the world. I requested a refund after finding the disgusting conditions of the room. The main few issues that turned me off staying here was blood on the bathroom wall, hair on the floors and tic like insects on the kitchen bench to only name a few. This is obviously the standard set by the hotel and having 3 kids with me I wanted out ASAP. The hotel refused any refund and became quite aggressive towards me. I paid $1300 for 3 nights and left after 1 even though I was going to be $860 out of pocket. Also don’t be fooled by the pool aspect of the 3 bedroom pool villa as the pool is only knee deep. The view however was quite good and I feel for some of the staff as they were quite nice. The hotel have of course denied all these claims but they can’t deny the pics that I’ve already forwarded to Expedia. And thanks to
“Not recommended”
+The hotel was a mess. I wouldn’t give it one star even. I ask for a refund but all what they want is the money. The bed covers after the cleaning, have a blood spots. The service lady stole the money for my breakfast and front desk expect me lying, they insist to cover her up and take my deposit until i start shouting.