Reviews from guests who stayed at this hotel, shared by our hotel supplier. Score based on the latest 200 reviews.
Rita
South Africa · Family · July 2026
“Only a short stay and we got a great nights rest before the Knysna Marathon on the comfortable beds, just a pity I had t”
+Beautifully tucked away against the mountains. Linen and bed were very comfy, neat and clean.
−It’s showing its age. We had no hot water, the heater didn’t work and only half the toaster worked.
Janique
South Africa · Family · July 2026
“Won't recommend”
−No warm water. Carpets and sleeper couch is dirty.
Courtney Cruse
South Africa · Family · April 2026
“Cosy, Family oriented and amazing location close to town and the beach.”
+Loved the fact that they could accommodate my special requests ahead of time with ease as I was traveling with a 1 year old had 5 year old. They allowed a early check in as well as a cot and chalet right next to the play area. The chalet was fully equipped with amenities to enjoy. I have already recommended this place to friends.
−I would have liked if the tikki bar was maybe open for service to enjoy,
Hendrik
South Africa · Solo · April 2026
+The personnel went over and above their way to make our stay comfortable.
−No complaints
AJ
South Africa · Family · April 2026
“I payed for 2 chalets by mistake so I cancelled 1 when wil I get my refund”
Manmohan
South Africa · Family · April 2026
+Location
−No hot water for bath
Dashika
South Africa · Family · April 2026
“Disappointing!!”
−First time visit to Knysna with my family,, the pictures and info when I did the booking was misleading as the place did not have a jacuzzi and the game room has broken equipment and was not maintained well for kids entertainment. Tea/coffee, toiletries, towels, were available inside the chalet when we arrived the 1st day for 1 day's supply, however since the 2nd day, we had to continuously request for these basic items, throughout the 6-day stay. There were also lack of communication between staff and no records maintained of other items I purchased from the reception area, which led to confusion when I checked-out of the amount owing. I was fed up at this stage. However Knysna is the most beautiful place I've ever visited, but staff could have made it a more pleasant stay. I stayed at gooderson in Drakensburg and it was a totally different & wonderful experience.
Zanele
South Africa · Family · April 2026
+The place is clean
−There was a lot of ants
Robyn
South Africa · Family · April 2026
+Vert convenient everything was supplied and the cleaning staff were absolutely amazing
−I just feel a little more tlc in the chalets, also some much needed tlc in the gaming area. Also recommend the bar area be available in the facility it would boom!
Toerien
South Africa · Family · April 2026
+Friendly staff, Clean units, lots of fun facilities and things to do, beautiful location, safe parking, Wifi, dstv, complementary toiletries, coffee/ tea / sugar and mini milk boxes available Units are fully equipped with everything and an outside table/ chairs and braai area. Change of clean towels daily and pool towels provided, which is lovely. No bar is available only for events or functions, which i do undrestaurant but needs to be clarified on the booking.com site. Also, no jacuzzi as advertised, but the pool and slide were enough. Loved the game room! Such a good idea!! The shop could definitely stock up on more items though. Big thank you to Jo-dene for all her help and for making us feel extremely welcome ♡ Would definitely return for a longer holiday!!
−R500 cash only deposit upfront needs to be clarified before arriving