Reviews from guests who stayed at this hotel, shared by our hotel supplier. Score based on the latest 106 reviews.
“solo frequent stopover”
+Another stay for me here, easy parking in a convenient location for what i needed, comfortable and clean rooms and great guys on reception....no problems for me at all and will be back....again
+Is was okay
+Clean and comfy, all I need in the room and handy parking
+Worst hotel I’ve ever stayed in, avoid at all costs! I’m not one for believing in leaving bad reviews, but this place was so bad that I feel I have to. When I arrived, there was no one at reception, just an old chihuahua dog sitting there. Eventually a member of staff did appear, to be fair, she was polite and did smile. Sadly, that was the only positive part of my stay, apart from the bedding, which at least seemed clean. The first room I was given had liquid around the base of the toilet and a carpet covered in unpleasant stains. I asked to move, but the second room was hardly better, the carpet was dreadful, the bathroom ceiling and bath were covered in mould, there were what looked like duct tape marks on the bath, the shower head was filthy and the radiator was caked in dirt. It was so grim that I had to go out for a walk around the shops before coming back. I’m not a fussy traveller, I stayed at a Premier Inn the night before and it was excellent, this place is in a completely different league (for all the wrong reasons). When I asked for a refund, Expedia tried repeatedly to get hold of the hotel management but couldn’t reach anyone, so in the end I wasn’t given any refund,
+rooms were dirty, damp and dated
+This property was disgusting, walked in then out again, room smelled of urine, no pillow protectors and blood on the pillows, black mould on windows, in bath, shower head had lumps of pink and black mould on it. Duvet was damp and had urine stains on it. Heater was brown with rust. Avoid unless you have a death wish!
+Got to property only to be told no ground floor units but several were not used for our stay and then to find a dark fluid in the kettle and when asked for a new one we were told it can be washed out needless to say we did not use it The over all stay was not an inviting one at all and would not recommend this hotel maybe better with a better staff member
+Staff was helpful in providing additional bedding for pull-out toddler Cot. Bedding and Linen was clean. However, the carpet was manky!
“Change of name and also service”
+The hotel has changed its name and unfortunately service. Room wasn't serviced during my stay and towels not changed. Reception wasn't always staffed so nobody to request clean towels. I ran out of shower gell and toilet paper. I had to leave a note requesting toilet paper as when i arrived, there was only 2 almost finished rolls in the room. Room was comfortable and warm enough.
+Go2?? Needs prefixing with DO NOT! Absolutely awful place. The room was dirty, old, stale and mouldy. On arrival there was no one at reception, so we had to phone to get booked in. The receptionist was harassed, but pleasant and did their best to help. When we complained about our room - the hairs on the soap dispenser just about made me ill, we were offered another room. This was no better, but it did lack the hairs, thankfully. To be fair the bed linen and towels were spotless and this is the only positive thing we could find. However the pillows were unbelievably thin. We were allotted 1 each and even folding it in half barely made any difference. On reflection the towels were thicker, so perhaps we should have used these. This did not enhance our sleep experience. The outside was untidy, with an over flowing rubbish bin at the entrance. In summery, one star is too good for this place. There is so much wrong here that a bulldozer is the only solution.