Reviews from guests who stayed at this hotel, shared by our hotel supplier. Score based on the latest 200 reviews.
Mani
Canada · Couple · October 2026
“A fantastic location, great staff adn beautiful rooms. We would not hesitate to recommend this hotel”
+The service staff were EXEPTIONAL.. the room was EMACULATE and SPOTLESS the staff WERE EXTEREMLY HELPFUL. location is the BEST. special thanks to Alina, Nina and Mario....
Stijn
Belgium · Couple · October 2026
“Good location, very nice and cared for hotel. Friendly staff.”
+Very nice room, close to the duomo with all the luxuries one could want. Very friendly personel who did their utmost best to help us. Even when some clients are being very rude (an entitlement American women who thought that the world revolves around her) they stay calm, friendly and professional.
−I prefer a breakfast buffet, while they only served à la carte because of the fact that their bar is also publicly accessible. But nevertheless I had a good breakfast.
Eman
United States · Family · October 2026
“An exceptional and unforgettable stay in Florence, we can’t wait to return.”
+Our stay was truly exceptional from beginning to end. The staff were incredibly lovely and welcoming, and the attention to detail throughout the hotel made everything feel so thoughtful and special. There is such a warmth to the environment that immediately makes you feel at home. My daughter and I had the most wonderful time in Florence, and this hotel was such a memorable part of our experience.
−There truly wasn’t anything we didn’t enjoy about our stay. Everything exceeded our expectations, and we left wishing we could have stayed longer. We’re already looking forward to returning on our future visits to Florence.
Barbara
Family · October 2025
+Great boutique hotel in a great location. Clean and friendly service. A cute cafe in the lobby with a nice breakfast. clean and safe
이
South Korea · Couple · October 2025
+Location
−Noise from the street
Anita
United Arab Emirates · Couple · October 2025
“The staff were genuinely kind and helpful, but overall the stay didn’t offer good value for money, as the room comfort a”
+Location was great; staff at reception and restaurant were very kind and friendly
−Poor value for money , quite expensive for what it is. The bed and pillows weren’t comfortable, water leaked out during showers, and the sink was too small. The selection of shampoo and body wash was limited and not enough.
Christopher
September 2025
+This place went above and beyond my expectations. The staff is incredible. They have coffee and breakfast in the morning and even called a car very early in the am for the airport and somoene was at the desk and provided a "to go" breakfast. It was truly something special. The staff is really great they even offered suggestions for shopping and food. The rooms are nice, especially for Florence where you can get an unsuspecting mix due to the old properties and the location is right in the middle of everything so can easily walk to the Duomo or all the historical sites. I 100% reccomend this hotel. Only thing to note is that the bath tub in my room was quite tall and someone on the shorter stature or with disabilities would have trouble getting in and out. Not sure if this was just my room or not, but definitely ask the staff in advance if concerned. Otherwise, 10/10 and will absolutely go back next time I am in florence.
Maria Tsagkrasouli
Greece · Solo · September 2025
“Poor value for money”
+“The quality did not match the price. The breakfast was of poor quality. The staff seemed tired and not very friendly. The only positive aspects of my stay were the location in relation to the city center, the historical setting, and the comfortable beds. Also, although the bathroom had a beautiful design, when taking a shower, the water spilled out and reached all the way to the bedroom. There were no common areas at all, only a cramped entrance.
−“The quality did not match the price. The breakfast was of poor quality. The staff seemed tired and not very friendly. The only positive aspects of my stay were the location in relation to the city center, the historical setting, and the comfortable beds. Also, although the bathroom had a beautiful design, when taking a shower, the water spilled out and reached all the way to the bedroom. “There were no common areas at all, only a cramped entrance.
Guest reviews
Spain · Family · October 2025
“Maravilloso alojamiento en el centro.”
+Hotel Boutique muy nuevo y súper bien ubicado. El personal maravilloso con un trato familiar y profesional. Las habitaciones grandes y el baño nuevo.
−Nada. Todo muy bien.
Lutsika
Estonia · Group of friends · October 2025
+Расположение и очень вежливый персонал.