Gen Hakone Gora

9.4Excellent166 reviewsSee rooms

Guest house

Facilities at a glance

Free Wi-Fi
Parking
Sauna
Room service
Laundry
Family rooms

About this place

Mountain Views and Family Rooms Enjoy stunning mountain views and comfortable family rooms at Gen Hakone Gora. Certain units even come with a private bathroom and balcony for a more luxurious experience. Geothermal Area with Hot Springs Located in a geothermal area, our ryokan offers easy access to nearby hot springs, perfect for guests looking to unwind and relax after a day of exploring Hakone. Convenient Amenities and Nearby Attractions Indulge in a stay with convenient amenities like free WiFi, a lift, and complimentary private parking. Explore nearby attractions such as Shuzen-ji Temple and Fuji-Q Highland during your visit. Book your stay at Gen Hakone Gora for a memorable Hakone experience!

Choose your unit

Pick check-in and check-out to see live room prices.

16 room types

Choose your room
Room type	Guests	Show prices
Deluxe Corner Suite with Tatami Area with Open-Air Bath - Top Floor-(RYO) 90 m²2 × Twin beds, 4 × Futon	Sleeps 6	Show prices
Suite with Tatami Area with Open-Air Bath - Top Floor - (GIN/DEN/RIN) 80 m²2 × Twin beds, 3 × Futon	Sleeps 5	Show prices
Superior Corner Suite with Tatami Area with Open-Air Bath - Top Floor - (SHO) 70 m²2 × Twin beds, 2 × Futon	Sleeps 4	Show prices
Corner Suite with Tatami Area with Open-Air Bath -(GAKU/ TAKU/ SAKU/ MAKU) 100 m²2 × Twin beds, 3 × Futon	Sleeps 5	Show prices
Classic Suite, Non Smoking, Mountain View 60 m²2 × Twin beds	Sleeps 3	Show prices
Comfort Suite, Non Smoking, Mountain View 58 m²2 × Twin beds, Futon	Sleeps 3	Show prices
Run of the house, Non Smoking 2 × Twin beds	Sleeps 3	Show prices
Premier Suite, Non Smoking, Mountain View 100 m²2 × Twin beds, 3 × Futon	Sleeps 5	Show prices
Family Suite, Non Smoking, Mountain View 98 m²2 × Twin beds, 4 × Futon	Sleeps 6	Show prices
Junior Room, Non Smoking, Mountain View 69 m²2 × Twin beds, Futon	Sleeps 3	Show prices
Standard Suite, Non Smoking, Mountain View 85 m²2 × Twin beds, 3 × Futon	Sleeps 5	Show prices
Luxury Suite, Non Smoking, Mountain View 115 m²2 × Twin beds, 4 × Futon	Sleeps 6	Show prices
Room selected at check in with open-air bath 60 m²2 × Twin beds, 4 × Futon	Sleeps 6	Show prices
Suite Twin Room with Living Area with Open-Air Bath - (SEI/ REI/ KEI /KAI) 60 m²2 × Twin beds	Sleeps 2	Show prices
Suite with Tatami Area with Open-Air Bath - Top Floor- (SUI) 50 m²2 × Twin beds, 2 × Futon	Sleeps 4	Show prices
Suite with Tatami Area with Open-Air Bath - (ZEN/ SEN/ SHIN/ EN) 115 m²2 × Twin beds, 4 × Futon	Sleeps 6	Show prices

What this place offers

Internet

Free Wi-Fi

Parking

Pool & wellness

Sauna

Food & drink

Room service

Services

Laundry

Family

Family rooms

Accessibility

Elevator

General

Non-smoking rooms

Location

Address
Gora1300-238, Hakone, 250-0408, Japan
0.6 km from the center of Hakone

Questions about this stay

Quick answers from the information this property gives us.

What are the check-in and check-out times?
Check-in from 15:00. Check-out by 11:00.
Is Wi-Fi included?
Yes, this property lists free Wi-Fi.
Is parking available?
Yes, this property lists parking. Check the room offer for any fee.

Guest reviews

9.4166 reviews

Reviews from guests who stayed at this hotel, shared by our hotel supplier. Score based on the latest 166 reviews.

Cleanliness9.2

Service9.7

Location9.2

Room quality9.2

Amenities9.2

Value for money9.2

Food and drink9.7

Kelly
Australia · Solo · October 2026
10.0
“Must Stay!”
+Without a doubt the most exceptional place we stayed in Japan. The rooms were stunning, the service was wonderful. We were given room upgrades as well! Everything was so well considered. The food was so beautifully and artfully presented.
Samuel
United States · Couple · October 2026
10.0
“Relaxing spa experience and deeply thoughtful staff.”
+This was the best two days of any vacation we have ever had. The room, the private onsen, the environment, the staff, the food, the kaiseki service, the thoughtfulness of the amenities. Everything. I expect this will remain one of the best experiences of my life.
−None.
David
United States · Couple · October 2026
10.0
“About as nice a room as I have ever stayed in my life”
+Beautiful rooms Modern , clean and elegant Fabulous Onsen in room Comfortable beds Perfection
−Nothing
Maisie
Hong Kong SAR China · Group of friends · August 2026
10.0
“Very nice”
+View is great
−None
Jenny
Australia · Couple · July 2026
7.0
“Unfortunately the food was a real issue for us.”
+The room
−No restaurant, no bar, mostly raw food
Gabrielle
United States · Family · July 2026
10.0
“A lovely few days in Hakone”
+All we can say is wow! What an absolutely phenomenal time we had at Gen Hakone Gora. Of our two weeks in Japan, this was the absolute highlight. We were only there for two nights and immediately knew that we should have scheduled a few more nights. It was exactly what we needed - peaceful, relaxing, removed from the busyness of the world. It was absolutely lovely. We had a beautiful view of the mountains from our room. The onsen was extremely clean and well-taken care of. The attention to detail in decor was remarkable. We also loved the tea, snacks and wine that were available for guests in the lobby. And, of course, having kaiseki in our room was an absolute highlight. What a special cultural experience. Rai Sonu was the absolute best! She was so so kind and attentive. We were thankful she was there for each and every meal. We really felt like family by the end of our two days. Thank you again, Rai! For anyone considering staying, it's a must. I am already planning my trip back to Japan, solely to come back to Hakone and I'll be staying at Gen Hakone Gora when I do :) thanks again
−N/A - we loved everything. My mom does not eat fish, so we weren't sure how the kaiseki was going to go but they were extremely accommodative and she ended up loving her meals.
Nancy
United States · Family · July 2026
3.0
“A very disappointing experience and definitely not aligned with reviews or cost”
+I just returned from a 12 day trip to Japan. My adult daughter and I were absolutely thrilled with every aspect of our trip, but Gen Hakone Gora was the one disappointment. While the room itself and its comfortable spaces were lovely, we both agreed the food, service and overall experience was incredibly disappointing. Not only was the food horrible, but the hotel is set up in a way that forces you to stay in your rooms when you're not out and about. There's very little positive to say, although we did enjoy the proximity to Gora and appreciated the car service to and from the train station.
−The food was awful and we felt trapped in our room! Meals are only served in your room and it seemed like it was all prepared way in advance so not fresh. Morning breakfasts, were all served "cold" including the coffee and my American eggs. Both my daughter and I had nausea after the first night, and the fish was definitely not fresh. Prior to this stay, we had amazing experiences in every other Ryokan which made this even more disappointing. The staff were all sweet but spoke very little English and while we appreciated their effort, it was hard to communicate on details and the attempts we made (all food related) did not result in any improvements. Thrice disappointed given other reviews and the cost -- absolutely not worth what we paid and wish I could get my money back!
abdulla
Qatar · Family · July 2026
8.0
“Amazing experience”
+The view
−The toilet
Andreas
Singapore · Couple · June 2026
8.0
“Lovely, quiet hotel for a traditional Onsen / dining weekend away”
+The layout and design of the room was a mix of traditional Japanese and modern Western architecture. The rooftop terrace with the private Onsen overlooking the valley was the spectacular highlight. The in-room breakfast and dining was spectacular (the kitchen has one Michelin Star).
−The lobby / hallways and exterior of the hotel looked slightly dated but were very well maintained. The location is right on top of the hillside, therefore tougher to reach by foot, transport is in the quiet Gora rather difficult to get, the hotel shuttle that operates till 9pm aside.
Bo
United States · Solo · June 2026
10.0
“Very very good hotel and best staffs”
+Nice Japanese minimalist modern design room, super clean and neat, lighting very welcome
−Almost nothing, juts hope it may have some storage space that can hanging clothes, put luggages inside

Good to know

Check-in & check-out
Check-in from 15:00 · check-out until 11:00
Pets
Pets are not allowed

Facilities at a glance

About this place

Choose your unit

16 room types

Deluxe Corner Suite with Tatami Area with Open-Air Bath - Top Floor-(RYO)

Suite with Tatami Area with Open-Air Bath - Top Floor - (GIN/DEN/RIN)

Superior Corner Suite with Tatami Area with Open-Air Bath - Top Floor - (SHO)

Corner Suite with Tatami Area with Open-Air Bath -(GAKU/ TAKU/ SAKU/ MAKU)

Classic Suite, Non Smoking, Mountain View

Comfort Suite, Non Smoking, Mountain View

Run of the house, Non Smoking

Premier Suite, Non Smoking, Mountain View

Family Suite, Non Smoking, Mountain View

Junior Room, Non Smoking, Mountain View

Standard Suite, Non Smoking, Mountain View

Luxury Suite, Non Smoking, Mountain View

Room selected at check in with open-air bath

Suite Twin Room with Living Area with Open-Air Bath - (SEI/ REI/ KEI /KAI)

Suite with Tatami Area with Open-Air Bath - Top Floor- (SUI)

Suite with Tatami Area with Open-Air Bath - (ZEN/ SEN/ SHIN/ EN)

What this place offers

Internet

Parking

Pool & wellness

Food & drink

Services

Family

Accessibility

General

Location

Address

Questions about this stay

What are the check-in and check-out times?

Is Wi-Fi included?

Is parking available?

Guest reviews

Good to know

Check-in & check-out

Pets

Guest reviews