Reviews from guests who stayed at this hotel, shared by our hotel supplier. Score based on the latest 200 reviews.
ARJUN
India · Couple · October 2026
“Excellent stay”
+Excellent
−Nothing as such
JAIDEEP
India · Family · August 2026
“All in all a fabulous well-managed property that made our holiday in Coonoor special.”
+Gateway Coonoor has an outstanding location, close to the town centre and the Nilgiri railway station. Our rooms had panoramic views of the hills around. The breakfast is extensive and delicious, one of the best hotel breakfasts I have had. The staff from the front office to the restaurant and housekeeping were all cheerful and helpful. The grounds are lush and beautiful with many seasonal flowers even in the rainy season.
−There was nothing not to like!
Shruthi
India · Group of friends · August 2026
“A good two day stay at this resort. Good ambiance, peaceful and calm.”
+The highlight of the property is the location. Pretty close to town .
−Hygiene especially in bathroom towels could be improved.
Subrata
India · Group of friends · July 2026
“Awesome property, we plan to come back.”
+Beautiful property, courteous staff, excellent food. Special mention of Jhilik and Animesh from the restaurant for their fantastic service.
−Email and verbal communication with the office and front desk should be improved.
27111964
Family · July 2026
“A Perfect Blend of Luxury, Warmth & Outstanding Service”
+Our stay at Gateway Coonoor on 4th July to 6th July with my family was truly exceptional. The property is beautifully maintained, surrounded by lush greenery, and offers a peaceful atmosphere that makes it perfect for a relaxing holiday. Special thanks to Mr. Sathish (Front Office Manager) for his exceptional hospitality and outstanding service. He was extremely courteous, attentive, and always willing to help with a smile. His dedication and genuine care made our stay even more comfortable and memorable. Every member of the staff Ms. Samiya (Associates), Ms. Theresa (Associates), Mr. Ajay (F & B Associates), Mr. Brito (F & B Associates) was warm, courteous, attentive, and always ready to help with a smile. Their genuine care and prompt service made us feel at home throughout our stay. Mr. Ajay (Restaurant Manager) took personal attention throughout our stay. He ensured that every dining experience was comfortable and enjoyable. A special appreciation to Chef Ramalingam for preparing delicious Jain food with great care and attention. Every meal was fresh, flavourful, and thoughtfully prepared according to our dietary preferences. His dedication, kindness, and personal attention mad
Sairamkumar
India · Family · June 2026
“Disappointing it’s not worth the money spent”
+Garden, Transport services
−Price too high for the available facilities and amenities . Breakfast was just OK, could have been better
PurnimaJain
Family · June 2026
“Lovely Experience”
+We stayed in Room 108 in June 2026, and our experience was nothing short of exceptional. This is one of those rare properties where almost everything feels thoughtfully planned and flawlessly executed. In my opinion, it fully deserves a five-star rating. What impressed us most was the professionalism of the staff. Whether at the reception, restaurant, or housekeeping, every interaction reflected efficiency, competence, and genuine hospitality. The entire property operates like a perfectly synchronized machine,smooth, organized, and proactive. In fact, the team often seemed to identify and resolve potential issues before guests even became aware of them. A perfect example of this was our room allocation. The staff noticed that our initially assigned room was undergoing maintenance and did not yet have curtains installed, which would have allowed outside light to enter the room at night. Without us having to raise the issue, they immediately offered us a complimentary upgrade. Such attention to detail and guest comfort speaks volumes about the hotel's standards. Despite being housed in a heritage building that is over a century old, the property never feels dated. Thoughtful upgrades
Coastal42247102463
Couple · May 2026
“Not good at all”
+We stayed at Gateway Coonoor for 3 nights and unfortunately the experience was far below what we expect from a Taj property. We had booked a Superior Double Room with breakfast and dinner included, but on the first day the staff kept denying that dinner was part of our package because it wasn’t reflecting in their system. After multiple calls with our travel agent, they finally allowed us to dine, but what was disappointing was the attitude , we were told they were “allowing” us to have dinner despite not finding the booking, as if they were doing us a favour. That is not the hospitality Taj is known for. We had also informed the property about our Jain food preferences 2 days before check-in, yet every meal felt like a struggle. Requests for simple Jain preparations were repeatedly called “short notice,” and there was clear miscommunication between the reception and kitchen staff. The rooms and overall property were also very average and nowhere close to the luxury standards or pricing associated with Taj. People choose Taj because of the trust and hospitality associated with the brand, especially at premium prices. Sadly, this experience did not justify the cost at all. If you ar
Valli
India · Couple · May 2026
“Was a very pleasant stay”
+Lovely property
Rahul kumar
India · Solo · May 2026
+Good