Reviews from guests who stayed at this hotel, shared by our hotel supplier. Score based on the latest 200 reviews.
Volkan Naci
Türkiye · Couple · May 2026
“Hope you all read this !!! A HUGE FAILURE both for Booking.com and the Homing company.”
+There is nothing i liked. The property had nothing to do with my original reservation. And foremost it has been the worst experience I ever had with booking.com
−My first reservation had been changed and new offering had nothing to with the original. The room, service, physical standarts, location and most importantly The customer service was terrible. The suuport from booking.com was even worse. My first reservation had been cancelled and I expected the company to provide a equal service but the result was terribel. Everything was a huge disappointment.
Denis
Brazil · Couple · March 2026
“Awful sewage smell spoiled the entire experience”
+Beautiful apartment
−The stinky awful smell of sewage in the bathroom. It made a horrible stay at the room as the drain had a missing lid and the smell from the drain and pipe returned. Awful! Staff was informed in person and in writing and the problem wasn't fixed. I wouldn't return to that room with private toilet.
Sylvia
Canada · Solo · March 2026
“NO guarantee of comfort 😕”
+Location, decor, good security.
−No heating (heaters remained off in the kitchen and near bathroom despite messages sent about this), was forced to move to a room with 1 bed (had booked a room with 2 beds, but unit for a/c & heat was not working, and the extra blankets offered to us wouldn't have been enough). I messaged a few times to get an update if the unit was fixed so we can get the room with 2 beds back, with no result. No partial reimbursement given, as requested. So the guest who was with me had to leave because she needed to have her own bed. Mattress is borderline thin. Lots and pans are nasty. Housekeeping came only 3 times, Very dark on main floor where elevator is. Could not enjoy the living room since no heat there either. The guest with me, also came upon someone doing maintenance on our door, without an advanced warning. Microwave not working (tried all options on it), stove not working. Didn't bother messaging the company because they didn't care about the other issues. Very disappointed as I thought this accommodation would be great. Cannot recommend since Comfort, in most important aspects, was not provided.
Kseniia
Germany · Couple · January 2026
“Worths the money”
+Location, facilities, cleaning
−Maybe I didn’t read the rules correctly but after moving out we left some dishes in the corner of our room to pick them up and 30€ were withdrawn from my card after moving out for additional cleaning. This was kinda weird, because I stayed in many properties and usually this kind of cleaning is included.
Ethan
United States · Couple · January 2026
“Excellent accommodations; most comfortable beds in Lisbon!”
+Fantastic location and definitely the most comfortable beds we received during our entire vacation. The whole house has obviously had a lot of attention put into it and we appreciated all the small details from the excellent WiFi and AC with a remote to the entire automated entry system. We enjoyed it immensely and wish we stayed longer!
−Here is one suggestion I might add to elevate the guest experience. There is only one outlet by either side of the bed, this required us to unplug the lamp in order to charge our devices. Adding a power strip with USB’s or a lamp with usb beside the bed would be an excellent improvement for travelers trying to charge and use their devices.
Talyta Cristina
Brazil · Group of friends · March 2026
“Foi uma estadia tranquila, com ótima comunicação com proprietário e localização excelente”
+Extremamente organizada, ótima localização e limpa
−Tudo.
MichaelBerlin
Germany · Couple · March 2026
−Den Kundenservice des Gaspar House erlebten wir als Katastrophe. Konkret ist uns Folgendes passiert: Wir hatten ein Zimmer vom 28. Januar bis 1. Februar gebucht. Die Unterkunft ist eine Art Guesthouse mit mehreren Zimmern in einer ehemaligen Wohnung. Sowohl die Haustür als auch die Wohnungstür sind nur kontaktlos mittels einer App („Smart Door Locks“) zu öffnen. Als wir an unserem letzten Abend (31. Januar) gegen 18 Uhr nach Hause kamen, stellten wir fest, dass die Haustür mit der App nicht mehr zu öffnen war. Wir riefen die Verantwortlichen an und uns wurde erklärt, dass es Elektrizitätsprobleme in der Unterkunft gäbe. Mit Hilfe von Nachbarn konnten wir das Haus betreten. Die Wohnungstür des Gaspar House stand offen (!). Im Inneren war es wegen des Stromausfalls stockdunkel. Der Versuch, Strom durch Hochdrücken der Sicherung im Sicherungskasten wieder herzustellen (telefonische Anweisung) schlug fehl, bei jedem Versuch sprang die Sicherung erneut heraus. Wir saßen im Dunkeln. Eine Zimmernachbarin erklärte uns, dass der Stromausfall bereits um 16 Uhr bekannt war. Längst also hätte uns jemand informieren können, und längst hätten die Verantwortlichen versuchen können, das Problem zu
patricia lenine
Brazil · Group of friends · March 2026
+As instalaões são excelentes, são poucos quartos,assim nunca tem muitos hóspedes,superou minhas expectativas. A localização é fantástica,perto de supermercados, farmácia, restaurante e lojas. A entrada do metrô é na porta. A funcionária Gisele é muito atenciosa.
Tzu-Hao
Taiwan · Couple · February 2026
+價格實在，有很大的共享空間例如廚房與客廳。
−廚房的鍋具過於老舊，單手鍋、平底鍋不沾鍋塗層都已脫落，需要更新。房間的廁所水管味道很重。
Roberto
Italy · Couple · January 2026
+Appartamento bellissimo e pulito. Molto comodo avere lavatrice ed asciugatrice.